Wileyfox 

Minor tech support question - answered correctly within 4 hours of being asked - great service

Awesome service. Extremely fast answers. I have nothing bad to say!

I wanted something different and wileyfox mobile has great design which I am going to love owning and using. Super quick delivery of my new mobile and staff (debi) were great in dealing with my question. regards

Bought the Wiley Fox Swift 2 Plus for my wife as a replacement for her Moto G2. One minor niggle - she says the camera isn't as good as the Moto. One major issue - her phone got clobbered with the update to Facebook (which caused the phone, which was running Android 6, to hang at the Cyanogen Mod screen). I contacted Customer Support, who sent me info on what to do to upgrade the phone to Android 7 (which I've done). So - in summary - very pleased with Customer Support; not so pleased with the camera quality and also the major issue.

Great phones for good price. Have had mine for at least two years and have had no problem at all and now I'm buying a new model. Also the customer service is great and they reply soon and in detail. I recommend wileyfox!

Julia

Their website is "under construction" so don't expect to get much sense out of it until it's fully overhauled. On the other hand, if you actually get in touch with someone, the response is usually withing a couple of hours - even at weekends from my own experience and it's very helpful. The phone that was ordered arrived on the day specified (but the site didn't tell me this - it was my first encounter with the support department). The phone works a dream, so far - amazing value. My second encounter with their site came when I tried to register the phone and some things didn't register and it refused to let me re-try. Again, support sorted it out within a couple of hours.

All the people who dealt with my repair with whom I had contact with were really helpful. They were really prompt replying to my emails. My phone repair was dealt with within a week and despatched back to me. First class customer service and a great quality UK company. Definitely recommend Wileyfox to anyone.

I'm very satisfied (at the moment) with Wileyfox. His phones with a great quality/price relationship, his post-sale service selling batery and screen replacement (superb this), and customer service. I wish the best for this brand because all we win.

Ordered phone on Sunday. No order confirmation, no dispatch notification and no communication from them. So while I was raising a dispute with Paypal, the item was being delivered. Service was excellent in the end but communication was appaling. Never seen a company fail to acknowledge an order before. The only problem is they sent the wrong colour of phone. Grrr.

I'm still using one of the original phones, the Wileyfox Swift. It's still being updated with the latest android software and for my purposes is still OK. I still don't understand why people spend many hundreds of pounds on the latest phones when Wileyfox is more than adequate and for a decent price? I recently contacted them with an issue and I was impressed with their quick response.

Up until today I'd have given absolutely no stars as I wrote to Wileyfox months ago asking for help, but received no reply. However, today I thought I'd give it another try and, even though it's a Sunday afternoon, I got an IMMEDIATE reply!
Thank you Daniela for your quick response to my questions.

Very kind and helpfull support with a reaction time within half a day.

Answered every question, gave me the detailed info I needed, in a very timely manner. Very friendly also so what more can you ask for as a customer? Two thumbs up from me....

Had a Wileyfox Swift 2 which I was really happy with when my wife's phone gave up the ghost. So being the ever loving husband, I decided to get myself a Wileyfox Swift 2 Plus and give her my old one!
The Swift Plus 2 came with a free Screen Replacement if you broke it in the 1st year which you had to register for on the Wileyfox website.
After encountering a problem, I emailed customer services who replied within 10 minutes and the problem was solved within a couple of hours.

Customer support staff were very responsive, polite and helpful.
And the phone was fixed and returned within a week at no cost including free packaging.
Very pleased and impressed!

Tech support very helpful 5*
Pleased with WileyFox Swift

Bought a phone that had several faults.Asked for help and it took more than 2 weeks to get a very unsatisfactory reply despite me sending four emails which nobody responded to..They really couldn't care less.They have decided to reply today suggesting I send it back by recorded delivery for repair.It's a month old ! Not fit for purpose.It doesn't work. I should have had a new one.Wouldn't deal with them again.Rubbish customer service.Staff not fit for purpose.Phone would have been great if it had worked!

I'm looking to purchase a new phone and the Swift 2X was one of a number on my list.
I emailed a few questions I had to support and had a response within a few hours which answered all my questions. I was also pointed to the best deal going which is a fantastic service.
Having checked various reviews/comments, I'm concerned that there may still be some issues with the phone but the way I was dealt with has given me confidence that if there are any they will be sorted just as quickly and efficiently. Will definitely purchase as recommended. Thanks Jack.

Fast, comprehensible, adequate, to the point, excellent support by Dom, Jack and their colleaugues

I had one issue with my phone which was software based. This happens on other phones not just this one. Got in touch with their support team. In under an hour i had a reply with the resolution. Provided a step by step instructions of how to resolve the issue. Now perfectly fine. I was amazed on how quick the reply was. Most times i try to get hold of a company. I have to wait hours or even days for them to get back to me. When they do it just seem blunt and robotic. Not with them. Friendly and helpful. Thanks guys for your help.