William Jacket Reviews 498

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that jackets often arrive well-packaged and in good condition, with some praising the craftsmanship and durability. The ordering process is frequently described as easy, and communication during the process is often clear. Reviewers also mention that delivery is generally smooth and on time, with some even highlighting quick shipping. However, some people were dissatisfied with the product, reporting that items received were different from descriptions or pictures, or were of poor quality. There are also concerns about inaccurate sizing, with some finding products too small or not true to size. A significant number of customers expressed frustration with the return policy, particularly the requirement to ship items back to Pakistan at their own expense, which can be costly. Additionally, some reviewers mentioned unexpected customs duties or taxes upon delivery.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, fit, and style of the... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the good quality, durability, and... See more

Order

Consumers find order to be ambiguous. While some customers praise the easy ordering process, clear... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise quick shipping, with... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration that they have to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From ordering to delivery, everything went smoothly. The jacket arrived in perfect condition and right on time.

Company replied

Rated 4 out of 5 stars

The jacket arrived well packaged and protected. Attention to detail even in shipping.

Company replied

Rated 5 out of 5 stars

I ordered the Hogans Heros Bob Crane jacket and when it arrived today I was very happy with it. It looks almost like the original version. I had a very wonderful experience with this company,... See more

Company replied


Company details

  1. Leather Goods Store
  2. Clothing Store
  3. Costume Store
  4. Leather Goods Manufacturer
  5. Men's Clothing Store
  6. Women's Clothing Store

Information provided by various external sources

William Jacket is the house of fashionable leather jackets for men and women that are inspired by TV Series, movies, games and superheroes. Free Shipment WorldWide | USA | UK | CANADA"


Contact info

3.1

Average

TrustScore 3 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I ordered the Hogans Heros Bob Crane …

I ordered the Hogans Heros Bob Crane jacket and when it arrived today I was very happy with it. It looks almost like the original version. I had a very wonderful experience with this company, it was easy to communicate and ask questions. The jacket is good quality and fits well. I recommend this company if this is the jacket your looking for.

April 17, 2026
Unprompted review
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Reply from William Jacket

Hi Kathryn,
Thank you so much for your wonderful feedback, valued customer! We're thrilled that you’re happy with the jacket and your overall experience. Your support and recommendation truly mean a lot to us 😊

Warm Regards,
William Jacket Team.

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Rated 1 out of 5 stars

Scamers and terrible custimer service!

Scamers and terrible custimer service!
I saw a ad ”The grinch costume” with had the description ”ever wanted to dress up as the grinch…” and so on. It had a real extensive description why it was good and equal to the movieprop and so on and had pictures from the movie, the grinch in a santa coat. Quite expansive to, but perfect as my neese wanted more then anything for the grinch to come to her party. Said and done, ordered it, payed taxes and so on…just to fint it was ONLY the christmas jacket…I would look more like santa then the grinch. i asked where the costume where, and they appoliged for the inconviniece but the jacket was it, and I could return it but had to pay för the transport….so now I paid 150$ for a jacket that I sent back after paying 30$ i taxes and 50$ i transportation….awsome…if it wore wurth it I would take it forward, its not ok to have a ad that promises more then the product gives

February 9, 2026
Unprompted review
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Reply from William Jacket

Hi Mattias,
We apologize for the inconvenience caused. Your feedback is important to us .please reach out to our support team so we can make this right.

Warm Regards,
William Jacket.

Rated 1 out of 5 stars

This review costs a Fedex bill.

BUYER BEWARE. They arent located in the US. Firstly, the jacket is a bad knock off, not a 1 of 1. The lining is different. Secondly, they do something that is awful. They send the jacket, but with however they send it days later after receiving the jacket, you will get a bill for duties and taxes from Fedex or the shipping company. I contacted William Mark and was told this is indeed my responsibly. I will pay the bill, but this is terrible business practices. Dont contact me, aaking to remove this or offering to reimburse me. You know what you do is wrong. Someome trusted youre measly Pakistani company and you lie yo make a quick dollar.

*edit*
I reached out to you already and you told me you were not responsible. I paid the bill. Now you deal with the karma.

January 30, 2026
Unprompted review
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Reply from William Jacket

Hi Sherine,
Thank you for your feedback. We’re sorry to hear about your experience and would appreciate the chance to assist you. Please contact us directly with your order details so we can help resolve the issue.


Warm Regards,
William Jacket.

Rated 1 out of 5 stars

Not made in America!

The problem with ordering online is you don’t know what size will fit. Ordered my husband a large but after receiving he needed an extra large. Upon contacting them via email I received a response telling me I have to pay to return to United Kingdom with the name Muhammad address plus to exchange I have to pay $40 more to do the exchange! On the vest it has a tag that says made in America!! That’s not true! Buyer beware!! Not from America!! I will not be returning! Too expensive!

January 29, 2026
Unprompted review
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Reply from William Jacket

Thank you for your feedback. We’re sorry to hear about your experience and would appreciate the chance to assist you. Please contact us directly with your order details so we can help resolve the issue.


Warm Regards,
William Jacket.

Rated 1 out of 5 stars

Totally scam and fraudulent web

January 12, 2026
Unprompted review
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Reply from William Jacket

We’re sorry to hear about your experience. In order for our team to assist you effectively, please provide your order details or any relevant information so that we can get in touch and resolve the issue as quickly as possible.

Thank you for your cooperation.

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Rated 1 out of 5 stars

Understand what you are really buying😡

This company is not what it seems, I bought 2 jackets from them and I had no ideal these jackets were replica jackets. The quality in my opinion is very poor. Most of all the jackets are sized bases on the sizes for smaller frame overseas people.
Don’t be deceived by the return policy, the jackets came from a country that to return them cost more than the expensive cost of the jackets. The company agreed to return 20-30% of the cost of the jackets. PLEASE BEWARE AND BE CAFEFul when purchasing from this company. I will never purchase from them as long as I live. In my opinion this is a terrible company to shop from. I don’t believe the wonderful reviews are true reviews.

December 31, 2025
Unprompted review
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Reply from William Jacket

We’re sorry to hear about your experience. In order for our team to assist you effectively, please provide your order details or any relevant information so that we can get in touch and resolve the issue as quickly as possible.

Thank you for your cooperation.

Rated 5 out of 5 stars

oh my

oh my - well the jacket is absolutely plush.... beyond amazing. so warm and stylish to boot - the service was excellent as well - the delivery took a minute, but it was during the holidays and the manager was most helpful and informative thru out process - well worth the wait

January 9, 2026
Unprompted review
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Reply from William Jacket

Hi Chad,
Thank you so much for your wonderful review! 💖 We’re thrilled to hear that you love your jacket. Your kind words about our service mean the world to us — especially during the busy holiday season! We truly appreciate your support and patience, and we can’t wait to serve you again.
Thankyou for your trust!

Warm Regards,
William Jacket.

Rated 3 out of 5 stars

I was a little hesitant ordering a…

I was a little hesitant ordering a leather jacket online, but Williams Jacket delivered exactly what was promised. The jacket feels durable and comfortable, and the stitching looks clean. Customer service was polite and responsive. Overall, a very positive buying experience.

December 18, 2025
Unprompted review
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Reply from William Jacket

Hi Devon,
Thank you for your kind feedback! We’re glad you’re happy with the quality of the jacket and our customer service. We appreciate your support and look forward to serving you again.


Warm Regards,
William Jacket.

Rated 3 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Williams Jacket, and it went smoothly. Shipping was quick, and the jacket fit perfectly. You can tell care goes into both the product and the service. I appreciate businesses that actually check in to make sure you’re happy with your purchase.

December 9, 2025
Unprompted review
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Reply from William Jacket

Hi Devin,
Thank you for your wonderful feedback! We’re happy to hear your first experience with Williams Jacket was smooth and that you loved the fit and service. We truly appreciate your support.

Warm Regards,
William Jacket.

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Rated 5 out of 5 stars

High quality

High quality. Excellent workmanship. I’m very pleased

January 8, 2026
Unprompted review
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Reply from William Jacket

Hi Bonnie,
Thank you so much for your valuable feedback. We truly appreciate you taking the time to share your experience with us. Your satisfaction is very important to us, and we look forward to serving you again in the future.

Warm Regards.
William Jacket.

Rated 3 out of 5 stars

Great experience overall

Great experience overall. The pricing was fair compared to other sites I checked, and the quality exceeded my expectations. My jacket arrived neatly packaged with no issues. I reached out with a sizing question before ordering and got a quick, helpful response. I’d definitely shop with Williams Jacket again.

December 14, 2025
Unprompted review
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Reply from William Jacket

Hi Devin,
Thank you for your great feedback! We’re glad you found our pricing fair and the quality exceeded your expectations. We appreciate your support and look forward to serving you again.

Warm Regards,
William Jacket.

Rated 3 out of 5 stars

Satisfied and also recommended

Had a good experience with William Jacket. The jacket quality is solid, size was accurate, and delivery came without any issues. Overall, a reliable brand and hassle-free purchase.It's my own experience.

January 9, 2026
Unprompted review
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Reply from William Jacket

Hi Griffin,
Thank you for sharing your experience! We’re glad to hear you were satisfied with the jacket quality, sizing, and delivery. We appreciate your trust in Williams Jacket.

Warm Regards,
William Jackeg.

Rated 3 out of 5 stars

The leather has a natural look and…

The leather has a natural look and feel, not overly processed or fake-looking.

December 17, 2025
Unprompted review
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Reply from William Jacket

Hi Bruce,
Thank you for your feedback! We’re glad you appreciated the natural look and feel of the leather. Your satisfaction means a lot to us.

Warm Regards,
William Jacket.

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Rated 3 out of 5 stars

The jacket looks exactly like the…

The jacket looks exactly like the pictures. Material feels good and comfortable to wear. Delivery was smooth and on time. Overall, a trustworthy store and a pleasant experience.I can say that, i'm impressed and satisfied.

January 10, 2026
Unprompted review
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Reply from William Jacket

Hi Liam,
Thank you for your feedback! We’re glad the jacket met your expectations and that you had a smooth shopping experience. We truly appreciate your support!

Warm Regards,
William Jacket.

Rated 1 out of 5 stars

Horrible returns experience

I purchased a jacket for my child from William Jacket, specifically choosing them because their website lists a St. Petersburg, Florida office under their contact information and on their returns/exchange page. I even sized up to be safe, but the item I received was poor quality, looked nothing like the photos, and was still far too small.

When I requested a return, they revealed the item must be shipped to Pakistan with tracking at the customer's expense. The cheapest shipping quote I found was $70—over half the price of the $129 jacket. After a long back-and-forth, they refused a full refund unless I paid for that international shipping, eventually settling on a 40% partial refund ($51). To make matters worse, I was then hit with an additional $10 in duties/taxes (not noted anywhere on site this would be the case).

I am out $88 with a product I can't use. Do not buy from this site unless you are 100% certain you want to keep the item, as their "US-based" marketing are incredibly misleading.

January 9, 2026
Unprompted review
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Reply from William Jacket

Dear Kelli,
Thankyou for your feedback, Your issue has been resolved. We always strive to ensure our customers are satisfied. Thank you!

Warm Regards,
William Jacket.

Rated 2 out of 5 stars

One of Life lessons

The product ordered is an attempt to replicate an original of some sort, a 3 xxxl is not a true xxxl. I dont have the energy to bargain for a refund. In life sometimes, you learn to accept you get what you pay for. LESSON LEARNED. FULL STOP!!!!!!

January 8, 2026
Unprompted review
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Reply from William Jacket

Thank you for your feedback. We’re sorry to hear about your experience. Please provide the required information, our team will be happy to assist you further and review the matter accordingly.


Warm Regards,
William Jacket Team.

Rated 4 out of 5 stars

I’ve owned several leather jackets

I’ve owned several leather jackets, and this one easily stands out in terms of quality.

December 14, 2025
Unprompted review
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Reply from William Jacket

Hi Wesley,
Thanks for sharing! Quality is our top priority. Your support means a lot, thank you!

Warm Regards,
William Jacket Team.

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Rated 4 out of 5 stars

The jacket arrived well packaged and…

The jacket arrived well packaged and protected. Attention to detail even in shipping.

December 16, 2025
Unprompted review
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Reply from William Jacket

Hi Tatum.
Thank you! We’re glad it arrived safely and well-packaged.

Warm Regards,
William Jacket Team.

Rated 5 out of 5 stars

Womens leather jacket

I ordered a womens leather bomber jacket, the price was great. The jacket arrived quick and was nicely packed. The sales staff contacted me after delivery to make sure everything was OK with the jacket. It was a pleasurable experience, will look forward to buying more with them!

January 2, 2026
Unprompted review
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Reply from William Jacket

Hi R.Lancer,
Thank you so much for your kind words! We're thrilled to hear that you loved your jacket and had a smooth experience with our team. Your satisfaction is our top priority, and we look forward to serving you again for your future purchases!

Warm Regards,
William Jacket.

Rated 5 out of 5 stars

This jacket fits exactly how it should

This jacket fits exactly how it should. Comfortable, stylish, and well balanced in design.

December 30, 2025
Unprompted review
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Reply from William Jacket

HI Emma,
Thank you for your feedback! We're so glad to hear that the jacket fits perfectly and that you find it comfortable and stylish. Your satisfaction means a lot to us, and we look forward to serving you again!

Warm Regards,
William Jacket

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