There is huge stock of quality parts, very big choice. Only one advise to the team who's packed the parcel, pack it more strongly, or choose different delivery companies. Because all parcels I am or... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found the gaskets I needed here , they weren't available at the dealer or local motor factors. Only issue is that the delivery was a bit slower than expected
The product arrivced well packed and as the correct item it stated, however, it was delayed and delievered 3 days later than stated on the website.
Delivery took too long. Package got lost in UPS system even though they should have had all my address details as they were printed on the package. I only used winparts this time because delivery is q... See more
Company replied
Company details
- Auto Parts Store
- Auto Accessories Wholesaler
- Brake Shop
- Car Accessories Store
- Car Battery Store
- Tuning Automobile
Written by the company
Winparts is the premier online auto parts specialist in Europe. With our extensive range of products, we strive to assist as many people as possible in keeping their vehicles moving. Every day, we work on expanding our range so that we can offer even more to our customers. By performing virtually all operations in-house, we can guarantee fast delivery. Additionally, we have an expert helpdesk that is more than happy to assist you with all your inquiries. At Winparts, we believe that quality and accessibility can go hand in hand. That's why we are committed to providing reliable car parts at an affordable price. In addition to original car parts, we also offer so-called aftermarket parts, equiparts, and products from our own brand, Winparts GO!. Discover for yourself the convenience of high-quality car parts at an affordable price at Winparts!
Contact info
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Ordered the wrong part, with the wrong email. Silly me! Was still able to get a refund within 5 minutes of talking to the support. Jens was very helpful and efficient in resolving my issue. Great service.
April 14, 2026
Unprompted review
Advertisement
Highly recommend order parts multiple…
Highly recommend order parts multiple times always correct ones came 👍
April 9, 2026
Unprompted review
Will never buy from here again needed…
Will never buy from here again needed my part to get to work the delivery kept getting rescheduled I am still yet to get my package and it's a week and a half after the estimated delivery date
April 8, 2026
Unprompted review
Reply from Winparts.ie
Dear Luca,
We sincerely apologize for the delay in receiving your part. We understand how crucial this order is for your commute and we're sorry for the inconvenience this has caused.
Our records show that your order was dispatched on time; however, it has unfortunately encountered significant delays within the carrier's network.
While we are dependent on the carrier once the package leaves our warehouse, we take full responsibility for ensuring you receive your order. Please contact our customer service at reviews@winparts.nl with your order number, so we can launch an investigation with the carrier and provide you with a definitive update or solution.
Kind regards,
Thirsa
Advertisement
Brembo breaks
Great products great price great delivery on time great customer service on phone EXCELLENT PEOPLE TO DEAL WITH
March 14, 2026
Unprompted review
They do not send my order
They do not send my order. I am waiting for 2 weeks. No comment no response. Help desk only for available Dutch. No english. Help me! my order WP226-0336343
(They solved my problem)
March 30, 2026
Unprompted review
Reply from Winparts.ie
Dear Eray Ayaz,
Thank you for your review. We're sorry to hear that you are under the impression that our customer service is only available in Dutch and that you've had no response.
I have taken a look at your order and I will contact you on how to resolve this issue. I expect we can find a suitable solution.
Kind regards,
Tim
Warning Needed
Everything was going great, found the item I was looking for , with good delivery time paid for it .... BUT after a couple of days and closet to the delivery date , received an email saying item was returned and a refund will follow.. No communication why this happened . When I tried to get in contact with customer service for answers AI response before I hope I was speaking to a real person.. Was told it could be the product was damaged and that why it was returned. But refund will follow... Shopping with the company has cost me alot more than just the price of the product.. Will not be using them again as they are not trusted..
March 23, 2026
Unprompted review
Reply from Winparts.ie
Dear David,
Thank you for your review. I'm sorry to hear that your order got damaged during transport with UPS.
When UPS decides to return the shipment to us, we are not given an update or reason. We only find out about it once it reaches us and we see that the parcel is damaged. We will then immediately initiate a refund and send you an update. This way you can quickly place a new order or choose a different way to acquire these products, without depending on us or the postal service.
Obviously it is frustrating when this happens to your order, we can agree on that. We resolve it this way because almost all of our customers are in a hurry to get their car parts, and we do not want to hold them up any longer than necessary.
We hope you can see we only did what we think is best given the circumstances. We would love to be of service to you again in the future.
Kind regards,
Tim
Advertisement
Not what I ordered I needed a full…
Not what I ordered I needed a full parcel shelf for Peugeot 3008 2017
April 1, 2026
Unprompted review
Reply from Winparts.ie
Hi Andrew,
Thank you for your review.
Our apologies that you did not receive the part that you needed. Our customer service is happy to help you fix the issue and find the correct part. You can contact them through the chat on our website or through Whatsapp.
Kind regards,
Niels
Everything was fine
Everything was fine, the order was delivered on time.
March 31, 2026
Unprompted review
I should have checked Trustpilot before ordering!
I should have checked Trustpilot before ordering!
I placed an order for the tensioner. Couple of days later, the delivery status was changed to 'Label created'. This remained in this state for at least 6 days. When i contacted the company, they just asked me to wait longer.
Eventually, I contacted them again only to be told that the item was delivered in Ireland - not true! With some back and forth, they realised they didn't even post the item.
Very painful to deal with, no honest on their delivery schedule, customer service very lacking and downright unresponsive at times.
They cancelled my order and refunded my money! I didn't need the refund - I needed the car part!
Avoid!
March 31, 2026
Unprompted review
Reply from Winparts.ie
Dear Kevish,
Thank you for your review. I'm sorry about the inconvenience you have experienced ordering from our website. Our sincere apologies for this.
I can see that we have recently been in contact with you about the status of your order and the resolvement of the issues.
We hope we may be of service to you in the future, so we can show you we can do better.
Kind regards,
Tim
All the Parts arrived safely
All the Parts arrived safely, on opening the box I was impressed with the detail that the person packing the goods went to all packed neatly with bubble wrap and secured.
Thanks you
DB
March 30, 2026
Unprompted review
Advertisement
I ordered a part on 20-3-26 & received…
I ordered a part on 20-3-26 & received confirmation but never received dispatch notice
I contacted customer service who told me part was not in stock but it would be sent out that evening after 2 days still no dispatch details and I was told my address was wrong which was not true and I did reply to state that now I cannot get any answer despite sending 3 emails & requesting a refund
March 20, 2026
Unprompted review
Reply from Winparts.ie
Dear customer,
Thank you for your review. I'm sorry to read about the negative experience you've had with us. Our apologies for this.
Our parcels are dispatched from either France or the Netherlands. In some cases this can cause issues with orders that are going to Ireland, because of the difference in the way addresses are used. We would like to solve this issue for you.
Could you send us an email to reviews@winparts.nl with your ordernumber and the complaint, so we can help you further?
Kind regards,
Tim
Best thanks
March 27, 2026
Unprompted review
Great service
Great service , very fast from start to finish , highly recommend.
March 24, 2026
Unprompted review
Advertisement
Product as Described, need to work on the shipping
The product arrivced well packed and as the correct item it stated, however, it was delayed and delievered 3 days later than stated on the website.
March 19, 2026
Unprompted review
Review for what
Review for what? The parts i didn't recieved!! Was ment to be here on the 13/03/26, its the 18th now and still nothing
March 18, 2026
Unprompted review
Reply from Winparts.ie
Dear Keshav,
Thank you for your review. I'm sorry to hear that your order has not arrived on the initial expected delivery date.
I have had a look at your order and I can see that we have dispatched the parcel in time for you to receive it the 13th. Unfortunately, the parcel got delayed during transport with UPS.
Once a parcel is dispatched you'll receive a link to a track and trace page from UPS. On this page you can find updates about the delivery. In this case the track and trace page tells you that the parcel will arrive this friday.
I understand that it's frustrating when your parcel gets delayed. Unfortunately, these delays are insurmountable when it comes to parcel deliveries. There could be various reasons for a delay that simply can't be predicted beforehand. Luckily it is only a very small percentage of orders that experiences these delays.
I hope this information helps, if you do have any further questions about your order or the delivery, please feel free to reach out to our customer service. We're happy to help you further.
Kind regards,
Tim
Reply from Winparts.ie
Dear David,
Our apologies for the delay. Your order has been shipped and is currently on its way to you. It has unfortunately taken longer than expected, for which we apologize.
You should have received the Track & Trace information to follow the delivery. We recommend keeping an eye on the link for the most up-to-date delivery time.
Thank you for your patience.
Kind regards,
Thirsa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.