Wollaston MINI Reviews 

162
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more

Rated 5 out of 5 stars

We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more

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Rated 5 out of 5 stars

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more

Company replied

Rated 5 out of 5 stars

From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more

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4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

All reviews

(162)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth Deal

Great dealership - Debbie Graham was a delight to deal with and communication smooth all the way through - car well prepared, easy transaction -thank you

September 16, 2022
Unprompted review
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Reply from Wollaston MINI

Hi G.K , that's great to hear! We'll be sure to let Debbie know that their help has been appreciated. Take care and we look forward to welcoming you back to Wollaston MINI in the future.

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Rated 5 out of 5 stars

Good, friendly service

Good, friendly and effective advice.
Pleasant, non-pressuring sales staff, who were patient, helpful and courteous.
Follow ups and all aftercare carried on in same vein.

September 12, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Steve, that's great to hear! We'll be sure to let the team know that their help has been appreciated. Take care and we look forward to welcoming you back to Wollaston MINI in the future.

Rated 5 out of 5 stars

Best dealership experience

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time going through the car's features despite it being near to closing time. He also emailed a personalised video of the car. Thank you Kyle - best dealership experience I've ever had a par above the rest! Would be very happy to do business here again some day

August 31, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Radhika, so glad to hear that we could help assist you with the recent purchase of your MINI JCW, what a car! We'll be sure to pass along your kind words to Kyle and the team. Take care, and we'll look forward to welcoming you back again to Wollaston MINI in the future.

Rated 5 out of 5 stars

Highly recommend this dealership

Highly recommend this dealership. In particular Jack Coates who was sales lead for our mini purchase. Jack produced an excellent video on the mini we were interested in and the sales process was efficient and transparent. Go check out the dealership, some great deals!

August 12, 2022
Unprompted review
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Reply from Wollaston MINI

Glad we could assist Janine, we'll be sure to pass along the kind words to Jack, who i'm sure will be delighted with the feedback. Take care, and we'll look forward to speaking with you again in the future.

Rated 5 out of 5 stars

I visited Wollaston Mini and from…

I visited Wollaston Mini and from walking into the showroom to driving my new mini away I experienced great friendly and professional service from everyone I spoke to. My salesman Jack was especially helpful and explained all the steps clearly and navigated me through the purchase of my new car.
Highly recommend Wollaston Mini.

August 1, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Mel, that's great to hear! We'll be sure to let Jack and the team know that their help has been appreciated. Take care and we look forward to welcoming you back to Wollaston MINI in the future.

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Rated 5 out of 5 stars

Always a great experience

We’ve been MINI customers since 2017 and cannot fault the team that work there. Always good fun, but also professional and helpful. This time we have Debbie and Andy to thank for a successful conclusion to an interesting order! Also to Gabby who dealt with the initial sale and for helping me out when my last car needed some tlc. A great company and they know, we will be back! Thank you, Rachel & Stu

July 31, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Rachel and Stu, we're thrilled to hear that you've enjoyed such a positive experience with us during your recent visit. Enjoy your new MINI, and we'll look forward to welcoming you back to Wollaston MINI in the near future!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Just purchased my second new car from
Wollaston Mini and I am thrilled with it! Thank you

June 28, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Kel, it's really pleasing to know that your recent experience with us has been so positive! We certainly look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Outstanding Service

Helpful, knowledgeable and outstanding service. Thank you to Abbie and all at Wollaston Mini

June 4, 2022
Unprompted review
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Reply from Wollaston MINI

That's fantastic to hear! We'll look forward to speking with you again when the time comes.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, fabulous car! Very very happy!

June 3, 2022
Unprompted review
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Reply from Wollaston MINI

That's fantastic to hear! We'll look forward to speking with you again when the time comes.

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Rated 5 out of 5 stars

Fantastic service from Wollaston Mini

Fantastic service from Wollaston Mini. Great team of people who could not of been more helpful. Gareth was fantastic and kept me updated throughout the whole buying process right up until I collected my new Mini. Would definitely recommend.

May 27, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Fiona, we're thrilled to hear that you've enjoyed such a positive experience with us during your recent visit. Enjoy your new MINI, and we'll look forward to welcoming you back to Wollaston MINI in the near future!

Rated 5 out of 5 stars

Mini

Excellent service from start to finish thankyou to Jack Coates 👍

May 24, 2022
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave us your five star review Keith, it's greatly appreciated!

Rated 5 out of 5 stars

Great Service

Great Service, Kyle and the team looked after us, explained everything in great detail, guided us through the various options.

May 12, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Kevin, that's great to hear! We'll be sure to let Kyle and the team know that their help has been appreciated. Take care and we look forward to welcoming you back to Wollaston MINI in the future.

Rated 5 out of 5 stars

We've been using Wollaston for years

We've been using Wollaston for years. My husband buys his bikes and cars from there, and we've had a few mini's too. My mini was involved in an accident and the bodyshop there were amazing. So lovely to deal with people who are both friendly and professional. Nicola was a star! We love this dealership and would highly recommend them! (Indeed we did, and my mums ordered a car from them too now!) Service is impeccable and we couldn't be more impressed. The body shop did an amazing repair on my mini, thank you so much!

March 26, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Emma, thank you for taking the time to leave Nicola and the Wollaston Team such a great review, they'll be delighted. Take care, and we'll hope to see you again in the future!

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Rated 5 out of 5 stars

Highly recommend Wollaston Mini !

Highly recommend Wollaston Mini !
They were very helpful and efficient
Thank you

March 2, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Sarah, thanks so much for taking the time to leave such a wonderful review! We are delighted to hear your feedback. Enjoy your MINI!

Rated 5 out of 5 stars

Outstanding service

Just wanted to say that this was the best experience I had with my car being serviced. I was kept up to date by Emily throughout the process and could not be happier with the repairs done.

February 13, 2022
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave such a great review, we're really pleased to have been able to help get your MINI back to its best. We really appreciate the recommendation!

Rated 3 out of 5 stars

Excellent service from Debbie Graham but..

Excellent service from Debbie Graham however not so great service from the admin team. I purchased the car early January and still awaiting the V5 in the post. The DVLA recently advised that my address was never given by the dealership meaning they couldn't issue the document..

February 10, 2022
Unprompted review
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Reply from Wollaston MINI

Hi James, thank you for taking the time to leave a review fr Debbie. In regards to your V5 paperwork, we will look into this for you now, and will update you with its progress.

Rated 5 out of 5 stars

Thank you to the Team at Wollaston BMW…

Thank you to the Team at Wollaston BMW and especially Mark, Nicola and Simon in the body shop. After being involved in a rear end shunt on Monday which was very upsetting the Team took total control of the repairs, delivered a replacement car and I had my gleaming car returned by Friday - you were all amazing thank you once again

January 15, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Janice, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

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Rated 5 out of 5 stars

Great buying experience

A great experience buying from Kyle Mock over at Wollaston Mini. Fast, accurate and can do attitude, resulting in me buying and receiving my new car in less than 5 days! Unheard of in the car market today!! Well done!

January 10, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Crayson, thanks so much for taking the time to leave such a great review for Kyle and the team, they'll be delighted to hear your feedback. Enjoy your new MINI!

Rated 5 out of 5 stars

I recently had some bodywork repair…

I recently had some bodywork repair done at Wollaston Mini and the staff were very good. Mark was very helpful and frequently contacted me regarding the progress of the repairs, would highly recommend.

January 7, 2022
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave such a great review, we're really pleased to have been able to help get your MINI back to its best. We really appreciate the recommendation!

Rated 5 out of 5 stars

Great Team

I was looking for an electric car. Wollaston Mini replied to my inquiry promptly and Kyle was extremely helpful and proactive. Of course there is a delay for new vehicles and second hand aren't easy to find either and this was a problem for me as I was changing jobs and needed a car. However, Kyle found me a new vehicle in stock and delivered within three weeks. The electric mini is excellent and just what I needed. So top marks to the team for being so helpful , communicative and helping me out at such short notice.

January 7, 2022
Unprompted review
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Reply from Wollaston MINI

Hi John, thank you for taking to time to share such great feedback, Kyle will be delighted. Enjoy your new electric MINI, we're here should you need any help along the way!

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