Wollaston MINI Reviews 

162
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more

Rated 5 out of 5 stars

We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more

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Rated 5 out of 5 stars

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more

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Rated 5 out of 5 stars

From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more

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4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

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(162)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Second car purchase from Wollaston Mini

I recently bought my second car from Wollaston Mini and both times have dealt with Kyle. He is very professional, friendly, genuine and helpful and really listens to your needs. He even recently personally helped with a fault following my recent purchase and this was dealt with swiftly and was rectified easily. I would not hesitate to recommend Wollaston Mini for a professional, friendly and trustworthy experience. Thank you Kyle and team.

January 7, 2022
Unprompted review
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Reply from Wollaston MINI

Hi Rose, thank you for taking the time to leave Kyle such a great review. We're so glad we were able to find you the perfect MINI. Enjoy doing all the miles in your new MINI and we'll hope to see you again in the future.

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Rated 5 out of 5 stars

Fantastic service from the start .

Fantastic service from the start .
Very professional and polite staff.
I would recommend this dealership to anyone .
Gareth was very genuine and aware of my needs .
I am very happy with my mini experience.
Brilliant place, excellent customer service would definitely recommend to anyone .

December 20, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Pina, thank you for taking the time to leave such a fantastic review, we will be sure to pass your comments on to Gareth. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service from the very start

Excellent service from the very start.

I find buying a new car quite intimidating from past experiences of visiting other car dealerships. From the moment of booking a test drive to taking my new Mini home, the whole process has been easy and a really pleasant experience.

Nathan who took me through all the initial details was fantastic. There were no pushy sales tactics, he was friendly, personable and patient. Incredibly helpful.

Nathan was moving on to BMW so Darren Kench took over the purchase. Darren again has been fantastic, the communication has been excellent. No question too much trouble, very patient, thorough and a real people person.

I’m over the moon with my car and can’t recommend Darren and the team at Mini in Northampton highly enough.

October 27, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Kelly, thank you for taking the time to leave such a glowing review for Nathan, Darren and the team, they will be delighted. We are glad you had a positive experience with Wollaston MINI and that you are happy with your car of choice! We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Thank you Wollaston Mini

Gabrielle Burt took very good care of us while looking at the electric mini, nothing was too much trouble and the experience far exceeded that shown by other manufacturers!

October 26, 2021
Unprompted review
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Reply from Wollaston MINI

Hi James, thank you for taking the time to leave Gabrielle such a fantastic review. No job is too big or small for our Product Specialists! We hope you're now one step closer to finding your perfect MINI.

Rated 5 out of 5 stars

Dreams do come true

Kyle Mock is the go to person when looking for a mini! Kyle is not your everyday “sales person”, he is kind, not pushing, shows empathy, listens to your requirements, gives honest guidance & does his best to meet ALL of your needs! I personally wouldn’t go to anyone else other than Kyle! This will be my third mini from Wollaston & my second with Kyle, he makes every effort to understand you as a person/customer, no ask is too small / big!

Thank you for everything Kyle and roll on my new baby coming home! As they say ‘the mini of your dreams do come true’!

October 18, 2021
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave Kyle such an honest and great review, he will be really pleased to hear that your recent experience was such a positive one!

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Rated 5 out of 5 stars

A tremendous buying experience

A tremendous experience buying our first Mini. The sales staff, particularly Kyle Mock, were superb, hitting the right note for support and guidance. Very impressed with the car as well.

October 13, 2021
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave such a great review for Kyle and the team. We really appreciate your feedback and hope you enjoy many miles and memories in your first MINI!

Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience with Kyle and his manager. They were able to give us a vey competitive price on the hybrid Countryman and we have been very pleased with the service we received and the car is just fantastic in sage green in the exclusive spec with leather seats.

October 13, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Tom, thanks so much for taking the time to leave such a great review for Kyle and the team, they'll be delighted to hear your feedback. Enjoy your new MINI Countryman PHEV!

Rated 5 out of 5 stars

Amazing customer service from Kyle Mock

Kyle was amazing when I came to look at my options for a new car. I didn’t know much about finance etc and he was very patient and explained everything really well. I also had plenty of options to test drive cars to get a feel for the car and understand more about what I wanted. I now have an absolutely amazing car thanks to Kyle, couldn’t be happier!!

October 13, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Charlie, we're thrilled to hear that you've enjoyed such a positive experience with us during your recent visit. Enjoy your new MINI, and we'll look forwardd to welcoming you back to Wollaston MINI in the near future!

Rated 5 out of 5 stars

Top Service from the Mini/BMW bodyshop

After someone bumped into the back of my mini, Simon and the team at Wollaston Mini/BMW bodyshop were brilliant, I received a very friendly and profession service from my 1st call to assess the damage, through to collecting my fully repaired and valeted Mini. Very Happy Mini Owner.

August 28, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Jules, thank you so much for taking the time to leave Simon and the team such a great review. We are always very happy to help bring your MINI back to it's best after a bump and we're delighted to know we were able to make this experience such an easy one for you. Enjoy your MINI!

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Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish from Mark and the team. Cooper S looks as good as new again. If your Mini needs any bodywork repairs this is the best place to take your pride and joy. Highly recommended. Thanks again. Roy Fisher.

August 24, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Roy, thank you for taking the time to leave such a great review for Mark and the team, they will be delighted! We are really pleased to have been able to help you keep your MINI in the very best shape possible. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Best customer service I’ve ever had

Best customer service I’ve ever had. All staff were courteous and knowledgeable and did everything they said they would and when they said they would do it

August 18, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Abington, thanks so much for taking the time to leave the team such a great review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service at the Bodyshop

Mark and team were fantastic at repairing my mini after an accident, being the kindest and most helpful people throughout the whole ordeal, and regularly updating me. They went above and beyond to get my Mini Cooper S repaired to just how I remembered it. I wouldn’t hesitate to recommend them!

July 16, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Amanda, thank you for taking the time to leave such a great review, we're really pleased to have been able to help get your MINI Cooper S back to its best. We really appreciate the recommendation!

Rated 5 out of 5 stars

Just ordered a Mini Cooper s sport the…

Just ordered a Mini Cooper s sport the customer service is one of the best if not the best Debbie is fantastic at her job and regardless of who you see at Wollaston Mini you will you will leave happy. This is my second Mini from Wollaston Mini and we own 3 In total so I can also comment and say the after sales also is fantastic as well as the parts department.

July 13, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Gareth, thank you for taking the time to leave such a great review for Debbie and the team. We are really pleased to have been able to help you find your next new MINI, as well as keeping your existing MINIs in the very best shape in our aftersales department. We look forward to seeing you again in the future.

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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! This is our third Mini from Wollaston and every time Kevin is absolutely brilliant! His knowledge is exemplary and each time he helps us to build the best Mini. Kevin provides an outstanding customer service, keeping us up to date with each stage and even sent a video of the car before picking it up! Thank you so much Kevin you are simply amazing!!

July 7, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Miss Circuitt, thank you for taking the time to leave Kevin such a great review, it's always a pleasure to help build our customers their perfect MINI! We hope you enjoy your new MINI and we'll look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I bought a mini through Kyle, picked my new car up today. From start to finish, Kyle kept me in the loop and up to date and made the whole process so easy. If anyone is looking for a new car, I would definitely get in touch with Kyle

June 30, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Miss Howard, thank you so much for your 5 star review, we really appreciate it! We'll be sure to pass along your kind words to Kyle who i'm sure will be more than happy to hear your reccomendation! Enjoy your new MINI, we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Fantastic service and friendly and…

Fantastic service and friendly and efficient team!!

June 29, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Rachael, thanks for taking time to leave such a great review for the MINI team, very much appreciated.

Rated 5 out of 5 stars

Fantastic experience!

I purchased a Mini Cooper S Sport and thanks to Debbie the whole experience was fantastic. Couldn’t have asked for a better service, friendly, helpful, professional and inviting. Wonderful stuff, thank you so much.

June 24, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Gen, thank you so much for taking the time to leave Debbie such a great review. We are delighted to have been able to help you find your perfect MINI. Many happy driving miles in your new MINI Cooper S Sport, and we'll hope to see you again in the future.

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Rated 5 out of 5 stars

I like to keep my car tip top

I like to keep my car tip top. I needed little jobs done on the paint work , wheel trim, new bonnet strips etc. Some work done on warenty some I paid for.
The booking in was simple and quick. I had calls and texts to inform me on how the job was progressing even to say we need your car a little longer. Collecting my car was easier than ever. Paid over the phone and me car was on the four court waiting for me as I had little time to spare.
A big thank you to Mark from the body shop and Nicola.

June 23, 2021
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave Mark, Nicola and the bodyshop team such a great review, they will be really pleased to hear that your recent experience was such a positive one!

Rated 5 out of 5 stars

Excellent service

I would recommend Wollaston body shop highly, they turned a traumatic experience into a manageable one, the staff are helpful and friendly the service is second to none and Nicola kept me informed every step of the way. The end result is perfect

June 22, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Jan, thank you so much for taking the time to leave the bodyshop team such a lovely review. We're delighted to have been able to help turn a traumatic experience in to something more manageable, we're really pleased that you are happy with the end result!

Rated 5 out of 5 stars

Love my JCW

I had been looking for a JCW locally, but could not get what I wanted. After deciding to look further afield I came across Wollaston Mini that seemed to have the perfect car. I reached out to them and Kyle very promptly responded. He gave me all the facts including a great video to show the details of the car. All my questions were answered and he made me feel comfortable enough to go ahead with the purchase despite not being able to test drive the car. I’ve had the car for just over 2 weeks now and could not be happier. The only problem is I am putting a lot more mileage on it than I thought as I am always looking for an excuse to drive it!! Thanks Kyle!!

June 21, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Damien, thank you for taking the time to leave Kyle such a great review. We're so glad we were able to find you the perfect MINI and support you through your remote order process, and we're even happier that the MINI was just right once you received it. Enjoy doing all the miles in your new MINI JCW and we'll hope to see you again in the future.

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