This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more
Company replied
Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more
Company replied
From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more
Company replied
Company details
Contact info
Bedford Road, NN1 5SZ, Northampton, United Kingdom
- 01604232000
- www.wollastonmini.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What can I say
What can I say! We couldn’t have asked for a better service from Kyle when purchasing my new mini. We’ve been dealing with Kyle for over a year and has always given us the best service as possible. It’s so refreshing to deal with a friendly sales advisor. Thank you for making the process so easy and stress free!

Reply from Wollaston MINI
I have bought many cars over the years…
I have bought many cars over the years and I can say that buying my current car from Wollaston Mini was the best experience. Gareth was outstanding in both his product knowledge and his determination to find me a car that suited my needs. As a woman I usually get treated in a patronising way as if all I care about is the colour and size of the glove compartment! When I phoned to make an appointment I spoke to Gareth. He listened to me, asked me lots of questions and followed up with a video of him comparing and contrasting 2 cars that he had for sale that he thought would suit me. When I visited he was patient while I went through everything. Eventually I bought one of the cars and he made the whole process easy for me and fun. He even sent me a video of the F&B's of my car and how to work all the gadgets filmed in my actual car ! I have absolutely no hesitation in recommending Wollaston Mini.

Reply from Wollaston MINI
New purchase! I totally recommend!
I’ve just bought a Mini Cooper Exclusive, I was guided through the whole process by Gabby and the whole team. I couldn’t have done it without them! The service is exceptional and so much better then my local branch! Although I’m not local to the branch, they were more than happy to deliver the car to me!! I would totally recommend Wollaston Mini, and I’ll be back for my next purchase!!!

Reply from Wollaston MINI
I recently got an upgrade on my…
I recently got an upgrade on my Motobility car and went back to mini after saying I wouldn't as previously was let down on customer service but dealing with Kyle was a massive pleasure! He was friendly and super helpful! He helped me find the perfect car and I am beyond in love with it!
If mini have any money left over at the end of the month then I highly recommend he gets a pay rise for being the real MVP

Reply from Wollaston MINI
Mini bought May 2021
I recently bought my mini with help from Darren and Gareth and they were amazing from start to finish! They have top knowledge of all the cars available, I was able to go for a COVID-19 safe test drive and was not rushed into my decision to buy. Since having my mini, Darren has been at the end of an email and nothing is a problem to sort and discuss. Thanks so much!

Reply from Wollaston MINI
Absolute top customer service from the…
Absolute top customer service from the team at Mini Wollaston. Nathan, Gabby and Kyle put me at complete ease with buying my Mini. Can not thank them enough for their help.

Reply from Wollaston MINI
We bought a car from Wollaston mini…
We bought a car from Wollaston mini today and the service we had from Kyle was first class. From start to finish Kyle was fantastic with all the information we had including detailed personal videos of the car. We only saw the car when we collected it on the day due to us travelling a fair distance. We felt confident that everything would be excellent due to Kyle being so efficient with all the details throughout.

Reply from Wollaston MINI
Top service!
Great and very friendly service from Nathan Buckley. I purchased a car without needing to go into the showroom and it was a really smooth and clear process. The car was delivered yesterday by very friendly and helpful drivers.
Top service all round and a cracking car!

Reply from Wollaston MINI
My car went into the Wollaston Mini/BMW…
My car went into the Wollaston Mini/BMW workshop in Northampton to have my alloys repaired, the service from start to finish was amazing.
My vehicle was collected and delivered back after the work was completed, Mark’s customer service was excellent.
The vehicle was repaired and the standard of work was excellent. The vehicle was also cleaned inside and out and delivered back earlier than promised. Would highly recommend Wollaston Npton, many thanks Mark to you and your team, 5*

Reply from Wollaston MINI
Thoroughly recommended, would use again.
Sales have an excellent knowledge of the cars. They were informative, friendly and polite.

Reply from Wollaston MINI
Body Shop Repair
I have purchased a few cars with Wollaston and never had any issues and well recommended. Recently took my M5 into the bodyshop and very happy with the work and the customer service all through out.

Reply from Wollaston MINI
First class service from beginning to…
First class service from beginning to end. Darren Kench was outstanding in his customer service and in particular attention to detail. He was very helpful in choosing the right car for me and explaining options. We had regular catch ups until my car arrived keeping me informed etc. So good to be treated like a valued customer, can be rare these days and Darren is a shining example of how to treat customers. I cannt recommend highly enough.

Reply from Wollaston MINI
Great
A friendly, speedy & knowledgeable service. It was perfect. Big thanks to Gareth & Kevin

Reply from Wollaston MINI
My experience of the two people I…
My experience of the two people I encountered at mini Northampton was exemplary. Kevin Gibbs was knowledgable and provided me with information which wasn’t immediately available to keep the sale procedure going without delay and without waffle. I recommend him.
Gabby Burt too was very knowledgable with a light touch when I wanted simple things but couldn’t find them.
When my first attempt at charging out of home found me stuck with the cable in the car and the charging pillar. Gareth and Gabby and others worked hard on many phone calls to enable me to get released from the car and then securing release of my cable by dealing directly with BP.
WELL DONE

Reply from Wollaston MINI
Cooper S
Great service and product knowledge, where more than happy to help and provide the answer to any question asked.
Friendly and approachable at all times
Highly recommended

Reply from Wollaston MINI
Great service!
Gabby was so lovely and helpful - I really trusted that my new car was all ok and working and checked etc. It was a super smooth process and high attention to detail - Gabby even cleaning the inside door for me!

Reply from Wollaston MINI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







