Woopcase Reviews 

719
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality and wide variety of creative designs available for phone cases, noting that items look fantastic and fit devices perfectly. Many buyers also warmly appreciate the prompt shipping service, smooth ordering process, and attentive support team that assists during purchases. Some reviewers were not happy with delivery times, mentioning that packages took a full month or even longer to finally arrive at their destination. Others noted occasional communication gaps, such as missing order confirmation emails or difficulties tracking shipments effectively after placing a purchase.

What people talk about most

Product

Consumers find product to be positive, highlighting that the quality exceeded expectations and the design... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the designs exceed... See more

Delivery service

Customers report overall satisfaction and positive experiences with the delivery service. Many consumers... See more

Order

Clients share ambiguous opinions on order experiences, highlighting a stark contrast between smooth... See more

Website

Reviewers highlight ambiguous aspects of website, expressing mixed experiences overall. Some consumers praise... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more

Company replied

Rated 5 out of 5 stars

Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more

Company replied

Rated 5 out of 5 stars

First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com


Contact info

3.9

Great

TrustScore 4 out of 5

719 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(719)

184 reviews in the last 12 months

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Rated 1 out of 5 stars

NFC Payment does not work!!!

Sturdy lovely looking case. But I can't pay with my phone while the case is on!!
Very disappointing as that is how most people pay nowadays (wallet on phone)
Therefore the case is not fit for purpose.

I've had to order a replacement on amazon. It doesn't look as nice but at least I can use it.

I did email them but my issue was not resolved. They just said their cases are not nfc supported due to the materials they use.
But customers would have to go looking for the terms and conditions on the website before purchasing to know this. I got a charge back from my bank to my card after as woopcase didn't want to know.

May 1, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

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Rated 3 out of 5 stars

Good product, but confusing ordering experience

I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and advised me to contact support via email. However, the email address does not exist. At this point, I’m starting to believe this might be a scam.

Edit: It’s not a scam. After posting my initial review, I was eventually contacted by the company after reaching out to multiple support channels. They confirmed my order and the product was delivered about a week later.
The item itself is good and I’m satisfied with its quality. That said, I still think the main issue lies in the communication process: the order confirmation email and tracking information were only provided when I specifically requested it, and there was also no delivery confirmation email.
Overall, while the product turned out to be fine and delivery did happen, the lack of basic order and shipping communication made the experience very confusing and frustrating. I’m therefore updating my rating to 3 stars to reflect a good product but poor communication.

May 4, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Clarissa,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

Rated 1 out of 5 stars

Incredibly unproffessional.

Incredibly unproffessional.
They cancel your order for „not there being a proper delivery address“ despite said address being fully correct in the initial confirmation mail - NO other vendor did this before.
Do not bother with these amateurs.

April 28, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Denis,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

Rated 5 out of 5 stars

High Qualität and good Support

The phone case I received makes a high-quality impression and looks great.

I contacted customer support regarding an issue and received a timely and friendly response. They made an effort to find a suitable solution, which I appreciate.

Overall, a solid support experience – helpful and willing to resolve the issue.

April 16, 2026
Unprompted review
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Reply from Woopcase

Thank you very much Jonas for your feedback!

We’re really happy to hear that the phone case looks great and gives you a high-quality impression. We’re also glad that our customer support team was able to respond quickly and kindly, while making an effort to find a suitable solution for you.

We truly appreciate your understanding and your trust.

Rated 5 out of 5 stars

Woopcase

Nice case, looks exactly as on the picture, shipping from France in ~5 days, would recommend

April 9, 2026
Unprompted review
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Reply from Woopcase

Thank you very much Maurizio for your feedback!

We’re really happy to hear that the case looks exactly like the picture and that you were satisfied with the delivery time. Your recommendation means a lot to us.

Thank you again for your trust.

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Rated 5 out of 5 stars

My go to for phone cases

Have been getting my phone cases with them for years now and they are not only beautifully designed but also really well made and sturdy so they actually keep your phone safe while making it look good!

April 7, 2026
Unprompted review
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Reply from Woopcase

Thank you so much for your loyal support over the years!

We’re really happy to hear that you continue to be satisfied with our phone cases, both for their designs and their quality. It means a lot to know that they not only look good, but also feel sturdy and help keep your phone protected.

Thank you again for your trust and loyalty.

Rated 5 out of 5 stars

The customer service was great

The customer service was great. I received my product in one week as the tracking said and everything went great. I strongly reccomend.

March 12, 2026
Unprompted review
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Reply from Woopcase

Thank you so much Manuel for your feedback!

We’re really happy to hear that you had a great experience with our customer service and that your order arrived within one week, as indicated by the tracking.

Your recommendation means a lot to us, and we truly appreciate your trust.

Rated 5 out of 5 stars

The client service is great and super…

The client service is great and super kind. You can find an excellent selection of cases, for all kinds of phones. Best experience I ever had shopping for a case, which I wanted to be original.

March 12, 2026
Unprompted review
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Reply from Woopcase

Thank you so much Manuel for your wonderful feedback!

We’re really happy to hear that you had such a great experience with our customer service and that you appreciated our selection of cases for different phone models. It means a lot to know that you found the original case you were looking for.

Thank you again for your trust and kind recommendation.

Rated 5 out of 5 stars

Is a good shop for my phone case i like…

Is a good shop for my phone case i like that

March 19, 2026
Unprompted review
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Reply from Woopcase

Thank you very much for your feedback Erwan!

We’re happy to hear that you had a good experience with our shop and that you like your phone case.

Thank you again for your trust.

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Rated 5 out of 5 stars

Great quality case

Great quality case, fast delivery and customer service were very polite and helpful!

March 4, 2026
Unprompted review
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Reply from Woopcase

Thank you very much Ibrahim for your feedback!

We’re really happy to hear that you’re satisfied with the quality of the case, the fast delivery, and our customer service. It’s great to know that our team was polite and helpful throughout your experience.

Thank you again for your trust.

Rated 5 out of 5 stars

Great quality and very fast shipping

Great quality and very fast shipping! I’m extremely satisfied with my purchase and would definitely order again. Highly recommended!

March 1, 2026
Unprompted review
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Reply from Woopcase

Thank you so much for your wonderful feedback!

We’re really happy to hear that you’re extremely satisfied with the quality of your case and the fast shipping. It means a lot to know that you would order again and recommend us.

Thank you again for your trust.

Rated 5 out of 5 stars

Very nice customer service!

Very nice customer service!! Totally recommend!

February 19, 2026
Unprompted review
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Reply from Woopcase

Thank you so much for your kind feedback!

We’re really happy to hear that you had a very nice experience with our customer service. Your recommendation means a lot to us, and we truly appreciate your trust.

Rated 1 out of 5 stars

3 months later, nothing!

I ordered on 24/11/25, and today, 27/2/26, I was informed that my order has been returned due to an 'incorrect address.' This is simply not true—the address is complete and no other postal company has had issues with it. This is the poorest customer service I have ever experienced

February 27, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Aura,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

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Rated 5 out of 5 stars

What a selection!

Wow, little did I know that there could be such a variety in phone cases. All my life I had boring cases compared to those from woopcase. I literally searched for hours and couldn´t decide on one design since I like so many of them. There´s definitely a suitable one for every taste in style. The material feels amazingly stable and I´m sure my phone is well-protected now.
I definitely recommend this online shop, it´s a great prize for a custom-made product.

February 12, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Thank you so much for your amazing feedback!

We’re really happy to hear that you enjoyed the wide variety of designs and found so many cases you liked. It means a lot to know that the case feels stable, protective, and worth the price for a custom-made product.

Thank you again for your trust and your recommendation.

Rated 5 out of 5 stars

Really good customer care

The covers are really cool and well made. I had some issues with my order, and they have been so kind and helped me really fast.

February 16, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Thank you very much for your feedback!

We’re really happy to hear that you like the covers and that you’re satisfied with their quality. We’re also glad that our team was able to help you quickly and kindly with your order issue.

Thank you again for your trust.

Rated 5 out of 5 stars

Case which I’ve got yesterday

Case which I’ve got yesterday, looks really awesome on my iPhone 8 Plus.
And the song which I chose and a photo from Pinterest are really cool 😎
Guys you are the best !!!

February 14, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Thank you so much Maxim for your feedback!

We’re really happy to hear that your case looks awesome on your iPhone 8 Plus. It’s great to know that you’re satisfied with the result, especially with the song and the photo you chose for the design.

Thank you again for your trust.

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Rated 5 out of 5 stars

I loved it

I loved it . The oictures looks good on the case. I received it fast and good condition

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

The ease of the website

The ease of the website! All you had to do was go on their landing page and without wasting any time on scrolling, you are uploading an image of your choice to create your custom phone case. It’s easy to scale and upload and placing the order is simple and direct without any hidden fees. Thank you for keeping the user-friendliness in mind!!

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a case and i didnt get it

Ordered a case and i didnt get a confirmation email and when i emailed customer service i didnt get a response. The website has also stopped working for me.

January 18, 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Cillian,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

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