Wynsors Reviews 

2,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Patrons frequently praise the store assistants for being extremely friendly, welcoming, and always willing to go out of their way to help find the right footwear. Shoppers also appreciate the clean shop environments, the relaxed atmosphere, and the efficient assistance provided during their visits. Some reviewers were not happy with the product quality, mentioning that items occasionally fell apart after minimal wear or had unexpected sizing errors. Consumers additionally noted frustrations when trying to resolve these return and exchange issues through the designated quality control departments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and friendly demeanor.... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided consumer experiences. While... See more

Service

Customers had positive experiences with service, often highlighting friendly, polite, and helpful staff who... See more

Customer service

Consumers find customer service experiences to be highly divided. While some reviewers report that the staff... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers report satisfaction regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called into the Knotty Ash, Liverpool store today and bought 2 lovely pairs of sandals in the sale. Really pleased with the value, quality and comfort of Wynsors' footwear, as well as the service f... See more

Rated 5 out of 5 stars

The staff at the Castleford store went out of their way to aquire the boots i wanted from another store, rang me when they found them and kept them till I could collect. Brilliant customer service, ta... See more

Rated 5 out of 5 stars

I wish to acknowledge the excellent customer service provided by the Manager and staff of Wynsor World of Shoes store, Hessle Road Hull. I have used this store on occasions and always receive a... See more

Rated 5 out of 5 stars

SWALWELL: 2 lady's where very helpful they understood me when I asked for non display shoes due to my hygine fobia of sharing shoes with others from the display rack. Got me a fresh pair from the back... See more


Company details

  1. Shoe Store

Written by the company

Buy discount womens shoes, men's shoes, children's shoes and trainers online at Wynsors. We also have a wide range of slippers and boots so take a look now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,013)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Love coming here very helpful…

Love coming here very helpful staff.and all the time in the world for you.but I still think you are 100.per cent wrong not letting a lady use your toilets. With a medical condition. And saying security reasons. Come on what you expected a very old women to do. I mean it's not a thing that happens every day is it...ho and who's to say it won't happen to you...

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

My local store is great

I’ve never had a bad experience that I can recall with this store. I’ve just visited today and the staff were lovely. Freindly and helpful. They rang round stores to get me a pair of shoes for my husband for click and collect. I also bought trainers for myself, with help with one of the ladies in there. Lovely staff

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!!!

Wow, what a service. Ordered in the late afternoon and received within 24 hours! Was kept informed of the order at all time. Haven’t opened the order yet as currently at work but excellent service from Wynsors and great price. Highly recommend

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

The girls working there were lovely and…

The girls working there were lovely and helpful but the only issue we had is my wife has a medical condition and needed the toilet. One of the ladies went and explained this to the manager who blatantly refused to allow my wife to use the toilet. She consequently had an accident. Not amused at all at the manager at all

April 29, 2026
Unprompted review
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Reply from Wynsors

Hi Tim

We are sorry about your experience in one of our store. The toilets in our stores are for staff use only, our stores are not allowed to have customers in the back of our stores for security and insurance reason, this is our company policy.

Kind Regards
Wynsors Helpdesk

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Rated 1 out of 5 stars

Used Wyndsor shoes for many years for…

Used Wyndsor shoes for many years for my work shoe requirements and have always been happy . This Tuesday 21st April I called in to get a new pair of work boots from your Swinton store . I usually buy the same brand Stanley however this time I noticed they had increased in price somewhat from last time so went for a standard pair of size 8 black steel cap boots Workwear brand I think they were called . I tried them on in shop thought at the time seem a little bit big for 8’s but I’d not tied them up too tight and had thin socks so went along and purchased .The following morning I tried them on at home in the kitchen different socks and laced em up tight but they were still pretty much too big . Today i decided to take them back see if I could exchange for a 7 instead . The sales assistant asked her manager to do the exchange . The manager took the boots away then returned claiming they had been worn . Which is true to the extent I walked around the shop and my kitchen the day after . She claims they have been worn outside which is untrue . They have been tried on inside twice . Yes there is a crease as expected after a try on and yes I re attached the price tag as it had fell off all the other tags are still on ie leather sample tag etc . She has decided I cannot exchange. Have to say I am pretty disappointed with the customer service which she strongly objected to me saying . I said I didn’t want an argument and you can keep the boots they are of no use to me too big hence why I haven’t got the order number it is still in the shop on the receipt along with the boots . No so much being refused the exchange , rather being made to feel like some sort of a liar and dishonest. Anyways hope they go to a good home .Won’t be using Wyndsor again . Disappointing really as I like to put money into local businesses.

April 21, 2026
Unprompted review
Wynsors logo

Reply from Wynsors

Hi

We are only able to refund or exchange goods which are in unworn and in a resalable condition. The images provided by our Swinton store of the boots show the goods have been worn and not just tried on.
If the above is not to your satisfaction and you wish to take the matter further, we would be only too willing to abide by any written judgement from any independent qualified authority e.g. Consumers Association, Trading Standards etc.

Kind Regards
Wynsors Helpdesk

Rated 5 out of 5 stars

Logan from the Doncaster Store is amazing

Logan in the Doncaster store was amazing and helpful today.
We were buying walking boots for my daughter and he was so helpful in bringing different styles and sizes so we could find something that suited her and she felt comfortable in. He was knowledgeable and offered some great advice. A credit to the Doncaster store is Logan

April 19, 2026
Unprompted review
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Rated 2 out of 5 stars

The customer service iawful

The customer service is worse the useless. I bought two shoes 1 slip on & one pair of shoes. They sent two sets. I was told to. Take it to a evri point. I couldn't I was ill. So I offered to buy the extra shoes nothing. I was honest enough to tell them they'd sent 2 sets instead of one. I haven't heard anything from them. I am extremely retisent to deal with them again. The way I've been treat is outrageous. & dissapointing the shoes are still in a wynsor bag. I have replied to wynsors only to be accused of being dishonest. I am retisent to reply. This has gone on too long. I was honest now I seem to be being hounded by wynsors

January 17, 2026
Unprompted review
Wynsors logo

Reply from Wynsors

Hi

We are sorry to hear you are not happy with the customer service you have received. Please can you contact our helpdesk team on - customer.services@wynsors.com to enable us to assist you further.

Kind Regards
Wynsors Helpdesk

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