X Nootropics 

23 June I ordered something from this website (ordernumber; #25336). I haven’t gotten any confirmation/information about my order, and dont know where to contact them. I hope this issue can be resolved, afterwhich my review will be changed.

Worst customer service and a scam o ordered a product order number -NS7283-2022 , was never delivered and no reply for the emails and the number doesn’t work +31652698094 ,
Please solve my issue if it’s a legit business !!
Thanks

My order number is order #1401192.
Developed hypertension and joint pains after taking just 2 capsules. Feel as if I have been poisoned. Am on Glutathione to get relief from the joint pains. Never had HTN or joint pains before taking Noopept capsules. Please be aware of the side effects.

Update 17/12/2021:
Both orders arrived, all is well and seeing how this was the only time I've had problems with them over the years and with there being a global pandemic going on, I can really only give them the five stars they deserve.

UPDATE 14/12/2021:
Customer service replied to me and my orders should be on their way to me, I will update this review once my orders arrived.

Original Review 13/12/2021
I have been a customer of X-Nootropics/Yottaboost since 2019 and never had a problem with them other than sometimes having to contact customer service to have my orders shipped.

I ordered from them twice in July 2021 and the order history acknowledges I paid for both orders but nothing was ever shipped even though I contacted customer service at least five times over the months.

Placed order (Order #96553] (March 8, 2021). Shortly afterward I noticed on reddit they ship from the UK which was NOT specified on the website. They did not make that clear (intentionally). I paid in btc. Hoping they actually respond and refund immediately.

I am in the us. I can get this product within days from a vendor here. Shame on this 2 star rated outfit for deceptive business practices.

Edit - I wqs responded to and asked for refund. I paid with cryptocurrency. I have yet to see any reimbursement days later.

I'm quite disappointed by the delivery time. 3 weeks from spain to germany. But the product is good.

I ordered on the 1st of September, and still no news (#12341). I guess they rebranded to yottaboost because the reviews weren't great about the former name..

On Saturday October the 3rd 2020, I made the order with reference number 12900 for the amount of 65.45 euros, that I paid via bank transfer right away the very same day.
I live in Barcelona, Spain and X-Nootropics are located in the south of Spain as well. So according to their website my order should be delivered to me within 3 to 5 working days.
After I wrote to them several times asking when they will ship my order, they shipped it two working days after payment and I received my order within 5 working days.
They don't reply e-mails but they seem to do the job.

Made an order with nootropics, transferred the money through a bank transfer, have not received any kind of confirmation or order number or shipment status. The customer service is not answering my emails and it has already been like this for several days, almost a week. I am very concerned and disappointed with the customer service. If they will respond and actually ship my order I'll come back and change this review. But this far I am very disappointed and it feels like a big scam.

I ordered a free trail sample of mind tech and CBD on 08/11/20. Their email stated it would arrive by 08/16/2020. This is 08/20/2020 and no arrival. I have talked with their customer service on two (2) occasions. I was told the items were shipped on 08/12/2020 and USPS would deliver them on either 8/16/2020 or 08/17/2020 This is obviously a scam. If you do not receive the pkg by the end of the 14 day trial period your credit card will be charged $84.94 I tried to cancel my account, but customer service would not do it.

my current (2020-08-11) order status:

"
order_id=10594
[2020-05-15] Processing We received your payment. Your order will now be prepared for dispatch and shipped. You will receive a notification once your order is on its way.
"

i had forgotten that order; just before repeating the same mistake again, i saw my first order...
i emailed them yesterday morning, no response. (should i wait a week?)

if i observe correctly, posting on trustpilot might be the more (maybe only) effective way to trigger a reaction, not email.
maybe they do customer management via email mess? or is there profit in ignoring customers?

(i can't find any people or real world contact address. is this actually a scam?)
-------------------------------------------------------------
edit: it was shipped 2020-08-28 and arrived 2020-08-31. yet no communication response (from any human) whatsoever.
i will have to test the quality of contents... so for now i will give one star more for finally delivering (3 months late and after posting to trustpilot).

Update - After some deliberation (and most definitely after I left a review up) they responded pretty rapidly and with great service. Just give them some time and trust in the process. I received my package in lightning speed.

Godspeed X Noortropics.... Godspeed.

Order #11570 hasn't been shipped and I ordered nearly a month ago.... Still "pending"

Okay X-Nootropics, I can tell. I can tell you're busy and you're deep in the thickness just like everyone else right now. Corona has delayed shipping into hell.

But this can't stand. You SHOULD (big should) communicate with your customers. No guess work. We have to know what to expect before we order.
Keeping on the low after email upon email just won't cut it. People are angry and are going to continue. Most people don't mind to wait. IF THEY KNOW THEY ARE GOING TO WAIT.

Let us know

I have been waiting and waiting. No emails, newsletter explaining whats going on, just silence.

I believe you can do better. I don't doubt it.

But please.....

Ship the damn things if you can and if 2020 wasn't crappy enough anyways, it would help if you let us know you can't in advance instead of dealing with more disappointment.

We had our fill of that this year.

Order ID: 11553
Date Added: 09/07/2020
Order Status: Pending
Today is the 29th of July. No confirmation, no tracking number, no answers to emails.

Update: Within 1 hour of posting here I was contacted by the company, apologized to and they offered shipping within 24 hours by express mail or a complete refund. They acknowledged the problem and see to fix it to all customers.

Scammer, never ships.
Don't burn your money if it matters for you.

Update 2 weeks later:
My order had been refunded after i've placed this bad review, They requested removing it.
They returned my money, but sure won't put a neutral review!

If youre not scamming me could you please be more transparent about shipping? Why hasnt my order been shipped yet?

Edit: They shipped my products now, it just took some time.

Didn't receive my order #11463. Neither did they respond to my support requests.

Edit: The owner doesn't respond to support requests but responded to my trustpilot review. He kindly offered to resend my offer. I declined and asked for a refund. Even though i asked for a refund he reshipped my order.
It's been few weeks now and the second order didn't arrive as well.

commandé le 24 avril, SVP ou est ma commande #10795 faite le 24 avril dernier ??!
EDIT 10 june : after my request on their site they quickly contact me to say their shipping was ok with shipping number. Covid still slowing mailing. Have to wait again.
EDIT : received the 16 of june !
Very good packaging, weight perfect, this noopept seem effective.