X Nootropics 

I still didn’t receive my order which was placed and paid in march. The only reason I write here is because they don’t respond to my email and I read here that the company reads reviews and reaches out to you earlier then. I just would really like to receive what I’ve ordered and paid for...

Received my order, Products are good. The long shipping time may be due to Corona

I placed an order in March. I wrote several times to their contact email, never received any answer. The order has been shipped three weeks since I it could be missing, lost, who knows. I cannot even receive a refund, cause the company doesn t answer.

Confirmation on the client side to proceed with a different postage service due to corona is not something I would think of as necessary, but still, that is what happened.

As of product, x-nootropics are legit (at least in the range of my purchased products) and I thank the team for responding in the end, but latency with system problems and needless confirmations are just not making it a smooth experience. I really hope they improve at some point.

Placed an order on 25th March For products I make sure are on stock;
Got automatic mail for payment confirmation on the 27th of March.
A week later I sent an email asking where is my order. No replay!
Today, 11 days later still not in possession of the products and no answer to my emails!!!

Placed an order and made a mistake, Maximilian was fast to fix it,
Great customer service!

Will also update once I get ahold of the orderd, but I'm positive there'll be nothing to worry about

Update:

Products came in the day after they where shipped, and are working GREAT.

Great prices and quick shipping. I can’t rate the product itself because I have questions and they will not respond to my emails. Customer service rules and they suck.

Their homepage says, they'd need 5-7 days to deliver. Regarding the automatic emails I received about the order process, it took them that time (and a little more) only to start getting ready my order. If you want to get some of their products for exams for example, you better order a month ahead.
I did two split orders (8907, 8911) in a very short time and asked to send these together, expecting to pay less postal service charge. They sent both in in one parcel, yes, but kept the postal service charge that was over.
Finally the product does what it is supposed to. That's the only reason why I don't feel like totally fooled by this company. Not to mention that they haven't answered my contact request. I will look for other sellers before going here again.

2 days after a bad review here, they contacted me. I placed my order and they dispatched it very fast. Product not tested yet.

I just deleted a critical review which I had written only to get the company's attention because as a result of circumstances beyond their control they had not replied to my earlier emails. Upon seeing the review they immediately emailed, sent out the order even before receiving payment, and in every way acted to show that customer service is a high priority for them. That demonstration of good faith together with information I've received from colleagues that X Nootropics' products are the best available in terms of quality, makes me happy to be able to rate them with five stars.

I payed and didn't receive my package and no response. Just a scam.
Order number: 6015

They contacted me and because of a hitch they didn't receive my emails earlier. They still send the package and I received it this week. All good!

FAST DELIVERY AS ALWAYS, THANKS XNOOTROPICS!

EDIT: I edited my old review because, although after 3 months, someone of the Staff resolved my issue and refunded me completely.
I don't think anymore that it's a scam... but until today the communication has been too inefficient to be justifiable, so I hope that in the future they somehow will regain the trust of the customers and maybe I will try some of their products.

It's been a month and a half now. I emailed repeatedly with no response. Then I get an apologetic response telling me about their recent shipping issues and giving me a coupon. Was told order would be packaged and shipped immediately.

It's been another 3 weeks, no tracking number given, and once again no response. This time I am emailing them directly, so it is not a "system issue" that is leading to lack of response. I was expecting to get the products in time for an upcoming interview, given I was ordering 2 months in advance. Looks like I may be screwed on this one.

Edit: they shipped the order with urgent delivery and I got it in time. Hopefully they are more attentive to emails. I would think it's easier to check emails than Trustpilot.

Order #7493

"I ordered and payed on 2nd august. Today the 23rd august im waiting and waiting to my order and they dont answere to my emails... if they have stolen my money i contact the police!
Order id:7695" - this was my review after one month of waiting... only thank this message they've send me my order with express shipping.

Now they ask me to change my review!

I did... the product now is arrived but... 1 month... its to much to give you 5 stars im sorry. I dont give you 1 cause you was really fast to resolve the problem but... i've waited 1 month and its not professional... sorry!

They used to be good, but I've been waiting for more than one month now and they're not answering any emails either, something they normally did. They have my money but products aren't being shipped and that's not good.

EDIT: my order ID is 7359

Edit 2: I have received prompt feedback regarding my order after I wrote this message.

Very good products for fair prices!

After two emails they replied saying they had a technical restructuring that caused a backlog.
they apologized for the inconvenience and now the order has been sent.
I hope it arrives in a reasonable time.
Rick.

Hello
Due to a malfunction, there was a delay in responding to an email, but the product was sent after payment
Best Regards
This is the best quality product in Europe!!!!!!!!!
*****

I ordered 2 weeks ago and i still dont have any track on my order, i have send them emails and i had no answer¡ i think i have been scammed, im gonna wait a bit more but if not i will take legal action for sure¡

My order ID is 7645

Lets wait for updates but so far the experience is so bad

EDIT: They have contacted me because of this review, they had technical problems restructuring and moving of their email provider so they are facing heavy delays in both our dispatch and support departments. They have resolve my problem, so im cool with them. In the future they will have no problems.