Yappl Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and positive attitudes, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the smooth overall experience. However, some customers also noted dissatisfaction with the service, mentioning issues such as being left without a handset during repairs and experiencing a lack of clarity regarding the service. A few people reported negative interactions, including having their calls hung up on and feeling the need to block the company's number.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness, especially in... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention... See more

Based on these reviews

Rated 5 out of 5 stars

Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both... See more

Company replied

Rated 5 out of 5 stars

If there were six stars, Yappl would get them! Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He... See more

Company replied

Rated 5 out of 5 stars

I’ve been in business for over 30years and dealt with lots of people and companies I must say that from the start Robyn has been great explaining everything very efficient and most of all always... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Business to Business Service
  3. Phone and Internet Service

About Yappl

Written by the company

Yappl

Business. Better Connected.

Get flexible, cost-effective communication and connectivity solutions designed to support your business - no matter its size or industry.

Visit Yappl
Business. Better Connected.

Solutions

Smart, scalable solutions designed to keep your business connected, productive, and prepared for whatever comes next.

Affordable

Great Value

Cost-effective and flexible plans that fit your budget.

Flexible

Tailored Solutions

Customised connectivity solutions for businesses of any size.

Dependable

Expert Support

Dedicated account managers and 7-day customer support.

Leaders

Trusted Providers

Partnerships with the UK’s leading networks and providers.

Why work with us?

Written by the company

We're fast and responsive!
You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
We're flexible to your needs!
Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
We're reliable!
We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.

Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would 100% recommend

Moved from our old useless supplier to Yappl, super easy. Emma & Helen both very friendly and helpful. Just added another couple of lines and once again couldn't do enough to help, especially with current stock issues! Very happy, would 100% recommend! Thank you both

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible Service from Helen

We contacted Yappl regarding getting a couple of business handsets, and after a little bit of hassle due to holidays and homeworking, our case was picked up by Helen instead of the normal person for our order size.

This was the best thing that could have happened to us. She is incredibly prompt, helpful and has been a joy to work with so far, and I have no doubt will solve any issues we may have (if we even have any)

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

Don't often leave reviews. However, I want to thank Emma & Lindsey for their fantastic service. I needed to bring my consumer account from Phones.co.uk to Yappl (all part of A1 Telecomes, which I have been with for years). They made the transfer seamless and speedy delivery of our new business phone on EE for Ubie Ltd.

Cheaper and better service than going direct. Highly impressed.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Robyn - Fantastic asset to the team!

What a fab experience! I called to enquire about having an extra phone sent out for our business and spoke with Robyn who has been extremely helpful with the questions and queries I have had. Robyn's attention to detail and prompt responses were second to none and she is an asset to the team. I would highly recommend.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Go Helen!! Yappl are brilliant

I was introduced to Helen via the live chat function on Yappl's website who from the get go offered unconditional support for my phone upgrade. I had chosen a deal (where she helped me complete the application), and then contacted me a few days later to let me know of a similar priced deal for a different model phone. She also offerred to help sort out the numbers on our account to make sure none was old, as well as the renewal dates. She did not have to do this at all but it was really appreciated. All I can say is GO HELEN!! The deals provided by Yappl are second to none (not quite sure why its significantly cheaper - but I won't ask!) A* service from start to finish.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service l have received for…

Outstanding service l have received for my small business l had totally lost faith in so many utility companies it's now been restored by this amazingly great bunch of guys always there to listen respond very fast so so helpful.
Been dealing with them for few months setting various things up
Robyn Joshua jake Adam Jack sorry if missed anyone out u all been great 👍

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Yappl have been excellent to deal with. Emma in particular is outstanding! Nothing is too much trouble for her, she is super efficient and also hilarious. She explains everything thoroughly and is an absolute diamond! I have also dealt with Asif who is a credit to the company and sorted out our business landline quickly. Highly recommend!

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service, Very helpful, efficient and informed team. Good advice, clear clear communications and quick turnaround with both quotes and delivery.
Adam and Jake was very helpful throughout.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Yappl sales review

Excellent all round service from Jake @ Yappl. Personable, punctual, polite and patient - not possible to fault him at all. If the rest of the customer experience is even half as good I'll be very happy.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Yappl

Fantastic service from Yappl. This was my first time using them and it's been an absolute pleasure of an experience. Helen has been incredibly helpful with her swift responses. I would highly recommend and I will definitely be using them again in the future. Thank you!

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service!

Helen and the team were very helpful and would recommend any business using them. Thanks again Yappl great service!

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - really hassle free. Have moved all our business phone accounts over to A1. So much easier than trying to contact O2 or EE. Very helpful, easy and clear explanations, no jargon.
Extremely quick email responses as well! Would not hesitate to recommend to all! Thank you to all the team at A1comms/yappl :)

July 18, 2022
Unprompted review

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