Yappl Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and positive attitudes, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the smooth overall experience. However, some customers also noted dissatisfaction with the service, mentioning issues such as being left without a handset during repairs and experiencing a lack of clarity regarding the service. A few people reported negative interactions, including having their calls hung up on and feeling the need to block the company's number.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness, especially in... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention... See more

Based on these reviews

Rated 5 out of 5 stars

Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both... See more

Company replied

Rated 5 out of 5 stars

If there were six stars, Yappl would get them! Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He... See more

Company replied

Rated 5 out of 5 stars

I’ve been in business for over 30years and dealt with lots of people and companies I must say that from the start Robyn has been great explaining everything very efficient and most of all always... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Business to Business Service
  3. Phone and Internet Service

About Yappl

Written by the company

Yappl

Business. Better Connected.

Get flexible, cost-effective communication and connectivity solutions designed to support your business - no matter its size or industry.

Visit Yappl
Business. Better Connected.

Solutions

Smart, scalable solutions designed to keep your business connected, productive, and prepared for whatever comes next.

Affordable

Great Value

Cost-effective and flexible plans that fit your budget.

Flexible

Tailored Solutions

Customised connectivity solutions for businesses of any size.

Dependable

Expert Support

Dedicated account managers and 7-day customer support.

Leaders

Trusted Providers

Partnerships with the UK’s leading networks and providers.

Why work with us?

Written by the company

We're fast and responsive!
You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
We're flexible to your needs!
Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
We're reliable!
We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.

Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robyn @ Yappl

Robyn is an absolute pleasure to deal with and she's always gone that extra mile for us. Huge credit to the business.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Since day one…

Since day one, we have dealt with Helen and had nothing but first class treatment. Helen goes above and beyond to deliver and each interaction results in exactly what we need.

December 18, 2022
Unprompted review
Rated 5 out of 5 stars

New EE Business phones

Replied quickly to my online enquiry by telephone, soon got me speaking to who I needed. Both staff I dealt with were friendly and knowledgeable.
Phones and contracts were great prices, and all sorted quickly.
So far, so good, would definitely recommend.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent experience!
Outstanding team of professionals, full ongoing support through the process of switching, immediate responce to any query.
Very pleased with quality of service provide.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Josh came to our premises today after…

Josh came to our premises today after experiencing a lot of problems with our Yappl phone systems. Josh hopefully has been able to address all the problems, he certainly did go above and beyond to sort the system out so fingers crossed all will be well now :) thanks Josh!

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Helen has been amazingly helpful with…

Helen has been amazingly helpful with sorting our mobile phone contract and the pricing of yappl was much more competitive than any other suppliers, absolutely faultless service from beginning to end which has been refreshing compared to previous experiences with other business mobile providers. Great company and great staff, will definitely move our other phone contracts across to yappl once they end with our current provider.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

We have recently onboarded with Yappl

We have recently onboarded with Yappl. Helen our account manager is an absolute star. Helen has gone above and beyond to ensure that we are benefitting from brilliant tariffs and top quality equipment. The transition process has been pretty seamless with a minimum amount of disruption or inconvenience. If you are looking for great prices with great service get in touch with Yappl but make sure you ask to be managed by Helen.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Massive thank you to Helen for finding me a great deal on my business mobile requirements. She went above and beyond to get me up and running and would highly recommend!

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Have been YAPPL customer for the past few years and only have a positive feedback and experience. Extremely professional and knowledgeable team that always ready to support and go an extra mile to satisfy customer needs and resolve any issues you might have. Would highly recommend to all business owners who are looking for professional and helpful company to support their IT and Phone Communications.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service. Prompt to deal with the issues I had with the data not working. Really happy and impressed.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Yappl

I would highly recommend Yappl - by far the easiest company to work with for business mobiles. Easy to view prices online and then backed up by a comprehensive service from the team at Yappl to put together the package, make any additional amendments. Helen provided a superb service keeping me updated throughout, responding promptly to any queries and helping resolve any issues (not of their making) along the way, making the whole process very smooth. Highly recommended.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Been with Yappl for a fair few years…

Been with Yappl for a fair few years now and am very impressed with the service, I'm not very decisive so a lot of backwards and forwards to the team and they never let me down or get annoyed with me. Top service from all but Tonia and Nicola especially in my case

January 5, 2023
Unprompted review

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