We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YBS have good interest rates compared to other providers and I have been with them since 1996. My complaint is that they keep introducing new accounts with higher interest rates, especially for ISAs.... See more
Company replied
A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11K reviews
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The staff is really kind and respectful…
The staff is really kind and respectful they give a really good support the service is really good and I really liked the customer service it was really good
August 8, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The assistant answered all my queries.
August 9, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Good customer service
" absolutely fantastic customer service I will be doing all my banking in this branch from now on.
, kind regards
AB
August 17, 2026
Unprompted review
Reply from Yorkshire Building Society
Hello,
Thank you for your feedback - greatly appreciated!
Kind regards.
Customer service day
Hi there, yeh l arrived on time for my appointment, opened the door and l got a warm welcome with a smile, l had a great day make me feel like l bellong. Good customer service l have to said.Thank you for everthing
August 9, 2026
Reply from Yorkshire Building Society
Hello Mispaline,
Thank you for your feedback, which is very much appreciated! Could you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Very helpful and had good knowledge of…
Very helpful and had good knowledge of the ISA and helped me to set it up and what I could do with it. Even got a book not a card nice traditional building society
August 8, 2026
Reply from Yorkshire Building Society
Hello mark,
Thank you for your feedback, which is greatly appreciated! Could you let us know which branch or agency your visited? I would love to pass on your comments.
Kind regards.
YBS Cash ISA Savings A/c
Clear, detailed but easy-to-read information on the website about Saving Account options.
Straight forward application process, compared to other businesses, but with the usual security checks (understandably).
User friendly App to manage the account.
July 31, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards
Very satisfied customer
Friendly and very helpful staff nothing too much trouble for them to deal with . 10 out of 10
August 2, 2026
Reply from Yorkshire Building Society
Hello David,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards
Staff were very knowledgeable on…
Staff were very knowledgeable on products and extremely friendly.
August 9, 2026
Reply from Yorkshire Building Society
Hello Andy,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards
Reply from Yorkshire Building Society
Hello Kevin,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
friendly helpful staff
August 8, 2026
Reply from Yorkshire Building Society
Hello Joy,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Nasty Customer Service who closed my…
Nasty Customer Service who closed my savings accounts because they discriminated against my mental health and wellbeing disabilities. I will be reporting them to the Police, my MP and the National Press.
June 15, 2026
Unprompted review
Reply from Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Reply from Yorkshire Building Society
Hello Alison,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very helpful
Very helpful, friendly and knowledgeable member of staff at Shoreham by sea
August 6, 2026
Reply from Yorkshire Building Society
Hello Gill,
Thank you for your feedback - much appreciated! Can you tell us which branch you visited?
Kind regards.
Showed how to do it
We had problems trying to get onto a banks webpage
previously, my bank refused to give me clearance, so we tried Yorkshire, the bank was a very happy bunny and everything was done in double quick time.I am very happy Yorkshire seem very happy,,they even pointed out a problem I could get and helped to overcome,top marks in my book.
August 8, 2026
Reply from Yorkshire Building Society
Hello riata,
Thank you very much indeed for your feedback, which is greatly appreciated!
Kind regards
Reply from Yorkshire Building Society
Hello Angela,
Thank you for your feedback - greatly appreciated!
Kind regards.
Very respectful discussion about my…
Very respectful discussion about my funds. The lady was also good as she took on board that I was on a parking meter and covered everything without rushing anything.
August 1, 2026
Reply from Yorkshire Building Society
Hello Tony,
Thank you for your feedback, which is greatly appreciated. Could you tell us which branch or agency you visited? I would love to pass on your comments.
Kind regards.
Reply from Yorkshire Building Society
Terry,
Thank you for your feedback, which is much appreciated.
Kind regards.
Reply from Yorkshire Building Society
Hello Linda,
Thank you for your feedback, which is much appreciated!
Kind regards.
Great rate of return
Very recently opened an online easy access account. Got great interest rate for type of account and set up was a cinch.
August 7, 2026
Reply from Yorkshire Building Society
Hello Mrs Kelsall,
Thank you for your feedback, which is greatly appreciated!
Kind regards
Yorkshire Building Society- Hull
The staff at the Yorkshire Building Society we very helpful and friendly! The provided us with the relevant information required.
The Yorkshire Building Society I visited was the Hull branch.
August 7, 2026
Reply from Yorkshire Building Society
Hello Ruth,
Thank you for your feedback, which is very much appreciated. Could you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
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