We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YBS have good interest rates compared to other providers and I have been with them since 1996. My complaint is that they keep introducing new accounts with higher interest rates, especially for ISAs.... See more
Company replied
A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11K reviews
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Friendly and helpful staff
Friendly and helpful staff who helped me with setting up online banking.
July 22, 2026
Reply from Yorkshire Building Society
Hello Zahida,
Thank you for your positive feedback.
Kind regards.
The staff in YBS branch were friendly…
The staff in YBS branch were friendly and very helpful.
Opened the savings account easily and was kept updated on when the passbook would be ready for collection.
Very happy with the service
July 12, 2026
Reply from Yorkshire Building Society
Hello Jasmine,
Thank you for your feedback. Its lovely to hear about your recent branch experience. 🙂
Kind regards.
Louise was very helpful setting up our…
Louise was very helpful setting up our accounts.
She explained everything well - a positive experience
August 14, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for sharing your positive feedback.
Kind regards.
Staff very friendly,polite and helpful…
Staff very friendly,polite and helpful I will recommend this branch to anyone so very satisfied. Customer service was outstanding
August 12, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your positive feedback It is greatly appreciated appreciated. 🙂
Kind regards.
A pleasure
I met 2 female members of staff. Both were polite, friendly and professional. It was my first visit to this branch, I hope it is not my last.
August 14, 2026
Reply from Yorkshire Building Society
Hello Laurence,
Thank you for your positive feedback. It is great to hear about your recent branch experience.
Kind regards.
friendly staff very helpful
August 13, 2026
Reply from Yorkshire Building Society
Hello James,
Thank you for your feedback. 🙂
Kind regards.
A simple process to transfer from an…
A simple process to transfer from an ISA to a YBS one online.
August 6, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
The process to open and transfer my…
The process to open and transfer my cash ISA was very straightforward and the app is great.
August 13, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards. 🙂
Reply from Yorkshire Building Society
That's lovely to hear - thank you!
Reply from Yorkshire Building Society
Thank you for your review!
Reply from Yorkshire Building Society
Many thanks Robert
Very easy to set up but can’t give 5…
Very easy to set up but can’t give 5 stars as I selected monthly interest and this does not appear to be happening?
August 13, 2026
Reply from Yorkshire Building Society
Hello Nicky,
Thank you for your feedback. I am sorry to hear that the monthly interest hasn't been successfully selected on your account, If you are able to call us on 0345 1200 100 we can look into this for you.
Kind regards.
Reply from Yorkshire Building Society
Hello Karen,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The problem i had starting an ISA was…
The problem i had starting an ISA was sorted out
August 12, 2026
Reply from Yorkshire Building Society
Hello Dave,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
It works.
Everything worked and was logical.
Sadly after my initial post things have gone sadly down hill at a rapid rate.
August 11, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Timeliness and politeness of staff and…
Timeliness and politeness of staff and service.
August 11, 2026
Reply from Yorkshire Building Society
Hello Gordon,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The staff is really kind and respectful…
The staff is really kind and respectful they give a really good support the service is really good and I really liked the customer service it was really good
August 8, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The assistant answered all my queries.
August 9, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
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