Yorkshire Building Society Reviews 

The manager and staff at Broughty Ferry branch..were so understanding considerate and very helpful.. would definitely give them 5*

Great customer care/Knowledge, feiendly Staff member.

Went with YBS as wanted an offset mortgage. Good customer service, easy to get hold of team via email or phone. Mortgage process involved gifted deposit but was still straightforward.

Amazing service with a lapsed account at my local branch in Diss. Couldn't of been more helpful in setting up my new ISA.

Friendly, informative and helpful staff. I love having a pass book and being able to go into a local branch. The branch I went to is in Paignton, Devon

My account was very easy to set up. And the App. is easy to use.

High street building society for local people where you can build trust

Very easy to open account, what I would say is its abut disappointing that you can only have one banking application on a device

I opened a New account It was quick easy and all done in a couple of days.
Just had to answer a few questions didn't take me long at all

Staff followed up by email text and phone. As new customer to Yorkshire Building Society, this was such a welcoming reception from the staff. Thank you

Decent provider, nice that it's local

Punctual, pleasant and efficient.

Apart from initial good interactions with YBS staff when first applying the customer service has been awful, passed over to their appointed conveyancer who have been slow and extremely unhelpful during the process of remortgaging to redeem my help to buy loan. Absolutely no contact from YBS themselves during this latter stage. Not sure about a standard mortgage application but I would not recommend them for help to buy applications.

The person who served me was very knowledgeable and helpful

Had a chat with one of the staff about investments and they were both friendly and helpful.

Very effective system, easy to navigate

Brilliant building society easy to use app and transfers. Overall very happy customer

Although a long online process, which is to be expected, I didn't find out what was required until the process had begun, so a list of requirements upfront would have been helpful. Then again, maybe I just missed it. I'm not very tech savvy so the end result was a triumph for me.

My initial experience of setting up my remortgage with Rory and the team has been brilliant, but since the offset mortgage has completed all customer service contact has been terrible.

I have been trying to chase up my additional offset account application and my dad’s offset plus application. Each time someone says they will look into it and call me back. No one has called me back and the accounts have not been opened. It seems that the paperwork has been lost. No one wants to proactively do anything. The forms were sent and received on 29th July. Mortgage opened 28th August but still no addition offset account opened. I have raised a formal complaint now, but at the moment I have just received random emails and texts saying the complaint is being looked into. How difficult is it just to open the accounts I have requested using the process you have to use for these accounts.