A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went with YBS as wanted an offset mortgage. Good customer service, easy to get hold of team via email or phone. Mortgage process involved gifted deposit but was still straightforward.
Company replied
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
I wanted to deposit some money to offer me a monthly interest payment to top up my part time wage. I tried several high street banks and building societies, all seemed un interested. I picked up... See more
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Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11K reviews
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Keeping it simple and I had a pass book…
Keeping it simple and I had a pass book all I wanted to see in my hand with out logging in to something
September 4, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your feedback which is much appreciated!
Kind regards.
Perfect
The whole process of opening an account with them was extremely easy and a couple of times I've contacted the help desk they have been so good
September 4, 2026
Reply from Yorkshire Building Society
Hello Alan,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
Always easy to use the app
September 4, 2026
Reply from Yorkshire Building Society
Hello!
Thank you for your feedback, which is greatly appreciated.
Kind regards.
New ISA account easily set up
New ISA account easily set up, so nothing further to add at this stage.
August 28, 2026
Reply from Yorkshire Building Society
Hello Mr Jones,
Thank you for your feedback - much appreciated!
Kind regards.
Opened a savings account with YBS as…
Opened a savings account with YBS as they offer excellent rates. It was also so nice to go into a physical branch, talk to real (friendly and knowledgeable) people in a world that is all impersonal chatbots and call centres. A hark back to a more personal, community focused world. The branch I delt with was in Haywards Heath....I hope it stays open!
August 30, 2026
Reply from Yorkshire Building Society
Hello!
Thank you for your feedback, which I have forwarded to my colleagues at the Haywards Heath branch. I am sure they will be delighted to read it!
Kind regards.
Just GREAT ....
October 19, 2025
Reply from Yorkshire Building Society
Hello Andrew,
Thank you for the feedback - much appreciated!
Kind regards.
A lovely branch in Wetherby.
A lovely branch in Wetherby.
The staff member was very friendly, and quickly processed the opening of my savings account.
She discussed all the relevant points and emailed me the information for future reference.
I am a happy customer.
I can either manage my account in branch or online too which gives me the best of both worlds.
I am pleased there is still an open branch of this building society in my local town.
August 27, 2026
really easy to navigate and deal with…
really easy to navigate and deal with Thank You
September 3, 2026
Reply from Yorkshire Building Society
Hello Len,
Thank you for your feedback - this is greatly appreciated!
Kind regards.
Although I am not good with computers
Although I am not good with computers, I was able to use the YBS website fairly eagerly, and each account was raised without too many problems.
August 26, 2026
Reply from Yorkshire Building Society
Hello Brian,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
Very efficient yet friendly service.
September 3, 2026
Reply from Yorkshire Building Society
Hello Mark,
Thank you for your feedback, which is greatly appreciated - could you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Financial advisor was very helpful and…
Financial advisor was very helpful and it is easy to make and keep track of payments
July 31, 2026
Reply from Yorkshire Building Society
Hello Karen,
Thank you for your feedback, which is much appreciated.
Kind regards.
Very friendly and helpful
August 27, 2026
Reply from Yorkshire Building Society
Hello Lynne,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
Absolutely appalling customer service
Absolutely appalling customer service, never deal with complaints, management I spoke to was extremely rude.
I will be removing my business to someone else.
September 9, 2026
Unprompted review
Reply from Yorkshire Building Society
Hello Amfrey,
I am sorry to hear about your recent experience.
If you wish to log a complaint please copy the following link into your browser: https://online.ybs.co.uk/public/contact_us/complaint.do
Alternatively, you can call out complaints team on 0800 056 5252.
Kind regards.
Kind regards.
Great savings product
May 12, 2026
Reply from Yorkshire Building Society
Hello Trish,
Thank you for your feedback, which is much appreciated!
Kind regards.
Never been so easy
Easy to walk into local branch, friendly staff and they were very helpful, never dealt with YBS before I would definitely recommend.
August 30, 2026
Reply from Yorkshire Building Society
Hello Mike,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy way to open a cash isa compared…
Easy way to open a cash isa compared to other banks and building societies
September 1, 2026
Reply from Yorkshire Building Society
Hello Mr Clark,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very good service
April 14, 2026
Reply from Yorkshire Building Society
Hello Kevin,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The staff were really helpful and…
The staff were really helpful and having a branch in Cromer was really convenient. The staff saw me almost immediately and sorted out my new bond and ISA. Such good convenience and helpfulness.
August 27, 2026
Reply from Yorkshire Building Society
Hello Fiona,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Went in and were seen straight away and…
Went in and were seen straight away and sorted out what we wanted
August 31, 2026
Reply from Yorkshire Building Society
Hello!
Thank you very much indeed for your feedback - it is greatly appreciated!
Kind regards.
Being made wlcome and accepted…
Being made wlcome and accepted asfriends rather than customers
August 30, 2026
Reply from Yorkshire Building Society
Hello David,
Thank you very much indeed for this fantastic feedback - can you tell us which branch or agency you visited? I would love to pass on this comment!
Kind regards.
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