Yelp Reviews 

6,181
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 491 reviews, most reviewers were let down by their experience overall. Customers frequently found the website problematic, describing it as horrible and difficult to manage, especially when trying to remove listings or update profiles. Many also reported extremely poor customer service, experiencing long hold times, unhelpful interactions, and even being cut off. Reviewers often felt the service itself was ineffective, citing issues like ignored requests for leads and removal of positive reviews. Conversely, some people were satisfied with individual service providers found through the platform. They praised prompt, professional, and knowledgeable staff who solved problems efficiently at reasonable prices. Specific businesses were highlighted for delivering first-class work and transforming spaces.

What people talk about most

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction and even... See more

Website

Customers had negative experiences with the website, with many describing it as horrible and useless due to... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing frustrating experiences with sales... See more

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers expressing frustration with... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reporting unexpected or unclear... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute TRASH! They literally pull legitimate reviews that highlight businesses and keep the one bad one center stage as if people are not going to Google first lol. Refused to pay for advertisin... See more

Rated 1 out of 5 stars

Terrible app and unreliable reviews. I have used its “project” service much to my dismay. The chat bot or algorithm sent me to incorrect businesses and wasted my time. Once a project was completed or... See more

Rated 1 out of 5 stars

As the title says, this site is quite simply, horrible. Everything about it is a pay-to-win scam. Yelp pays to keep their results at the top of Google searches, which they can easily afford beca... See more

Rated 1 out of 5 stars

Yelp is a quid pro quo organization. If you don't know what that means, try pay-to-play. I was an early believer in Yelp when they were operating out of a house. They could care less about people an... See more


Company details

  1. Restaurant
  2. Food Products Supplier

Information provided by various external sources

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(6,181)

485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Yelp cannot be trusted

Yelp cannot be trusted
They misrepresent there services
Perpetrate fraud
Unauthorized charges that they won’t return.
The girl that set me up with service said she would call a week before to cancel or continue.
I ended up emailing her first and tell her to cancel it yelp sucks they do nothing for you at all
If your a business don’t do it you’ll regret it like me.
Then charge your card twice when I was on a 30 day trial. And called a week before it ended. They are dishonest so please don’t say I didn’t warn you. I wish someone warned me prior.

February 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Truly the worst experience I've had with a business

This is truly the worst experience that I've had with a business- they HUNG UP the phone on me deliberately when I asked them to remove my credit card from their account (there's no option to do this on my end), after I spend over 12 hours on hold trying to get through to them over 3 days.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

The Checkers restraint in east Wichita, ks

We went to the Checkers restraint in east 13th, Wichita. Both times we left with upset feelings. The fist time we were told there would be a 5 minute or more wait to be seated. There was hardly any customers we could see already there. We left, no reason we couldn't be seated that we could see. This second time, that really peed us off, was the same thing, hardly any customers there, and were told it would be at least a 5 minute wait before being seated. So, since we were there with friends, we did sit down and waited. During this time, no one came in or left but there were 3 people standing at the entry stand, just talking and not paying any attention to any customers. Then, after waiting for awhile, we were taken to a booth that we had requested a table since we are both old and unable to sit at the low down booth benches that they have there. I had a previous experience with a very similar bench seat and I couldn't get up from it without making a real fool of myself trying to get up. It took 3 people to help me get up at that time. Anyway, we asked repeatedly for a table instead of the booth and even though there were obviously empty tables very close to where we were standing, we were not offered any. We left at that point, taking 4 customers to a different restaurant

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Mr. & Mrs. Fixit

Called Mr. & Mrs. Fix It for help finishing a deck project left by another company. Mr. & Mrs. Fix It came to my rescue! They fixed the problem. Highly recommend them. Easy to work with, they understand what needs done and are fun to work with. 💯

April 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible company

Terrible company. They use manipulative sales tactics. If you put your business on Yelp, I'm genuinely sorry for you.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

YELP IS A BULLY!

Yelp listed a negative review on my business that was inaccurate and fraudulent. I reported the review and Yelp did nothing! I then had other verified customers of my business log reviews on Yelp and they denied all of them! They are listed as NOT RECOMMENDED! I called Yelp several times to remedy this issue and they kept saying it is how we operate! YELP is a BULLY! They Bully small businesses like mine and provide no solutions to their deficiencies. DO NOT USE THIS PLATFORM!

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could leave 0 stars

Wish I could leave 0 stars. Scammers. Call and call making promises, then when they charge a ridiculous amount that was never agreed to, you can’t get in touch with anyone. Awful service.

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Yelp improperly allowed a customer to keep a lewd and slanderous comment

Yelp improperly allowed a customer to leave a review using lewd words which violates their own policy. The comment also made false accusations about 2005 and Beyond Spa in Sarasota Florida. These are untrue and without any proof of illegal activities. This could be considered slander by Yelp and they may be liable for it, along with the person who made the review. I responded to the review and appealed to Yelp to remove it, since it violated their own policy for the use of lewd words. I pointed out that it was slanderous, and could make them liable for unprovable and untrue accusations . Their response was to close my account and block me from access. A very unprofessional and possibly Illegal move on their part. This is a wrongful and revengeful response by Yelp. It's no wonder that a huge 95% majority of their reviews are one star only with major grievances from other customers against them.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Super.com follow up review

this is a follow up to my review of my experience with super.com. I have asked them several times to provide me with a copy of the email that they claim i was sent notifying me that my ticket was cancelled. they still have not sent the email. Again, they previously admitted that there was an error because i never received notice that my ticket was cancelled. I have an email, of which i forward a a to them and the BBB, stating “your flight is booked.” Now i don’t know about e everyone else, but if i receive an email stating my flight is booked, I expect that there is a ticket waiting for me at the time of my flight. Also, since they’re claiming that they emailed me to tell me that my ticket was cancelled, after they emailed me to say my ticket is booked, why are they unable to provide a copy of that email? And as i stated in my previous review, one of their representatives said that I was entitled to reimbursement. I gave them that person’s name and asked if he could be reached to confirm our conversation and they said that they could not reach him. to be clear they send me a copy of a cancellation email ,which IS NOT addressed to me. Again, they won’t get the customer service rep that i first spoke to who said i was entitled to reimbursement (i’ll gladly accept a credit, by the way), nor will they provide or even check the audio of that conversation on February 23. i know when i called. it shouldn't’ be hard to locate.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

These guys are parasites sucking for the small business.

These guys are parasites sucking the lifeblood out of small businesses. They hide all the positive reviews and then turn around and try to sell you expensive advertising. When it comes to the authenticity of a recipe, they don't care at all. If a customer leaves a nonsensical review, Yelp refuses to remove it. For example, if you sell champagne and a customer complains that the wine is 'carbonated and terrible' — you explain to Yelp that this is exactly how the product is supposed to be, but they couldn't care less. They prioritize ignorance over authenticity just to keep their platform messy and force you to pay.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

I was called by someone in the sales…

I was called by someone in the sales dept. He talked a good game and kept trying to up sell me. I agreed to try this at $5 a day. Business is slow so I thought it would be worth it. I was supposed to call back after I checked out the page.i didn't get around to calling back and I assumed this wouldn't start til I did. Imagine my surprise when I was checking my bank balance and discovered they had deducted $420! That's 15 dollars a day! It caused me to bounce a couple of autopay payments.
I called the number the original snake-I mean sales guy- at the number he gave me only to find out it was to the customer 'screw me' dept. after 45 minutes of desperately trying to get my money back(and now afraid to just hang up or I would get nothing back) they said they would refund me $250 and going forward I'd be charged the $5 a day I agreed to, and it would be in my acct in 2-3 days. Surprise! It wasn't. I will be going to my bank and blocking them from taking any more, but I'll be eating bologna for a month. DO NOT TALK TO THESE SNAKE OIL SALESMEN!
Sorry this was so long. It got shorter when I deleted the cuss words.

April 9, 2026
Unprompted review
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Rated 4 out of 5 stars

Good for consumers, not so much for businesses

Never did I ever think I’d be reviewing a review platform lol.

I have been yelp elite for over a decade, been writing reviews since I was in university and still am posting my thoughts and photos online to share my experience at different establishments (restaurants, hotels, spas, parking lots, and more).

As a consumer and user, great experience though it has gone downhill over time. People are going to google reviews now. They never really had many events for Elites.

What I didn’t like was what I heard from my friends who were business owners, who were contacted by Yelp to be sold services and when they refused, they mysteriously got spammed with low rating reviews. So suspicious.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading, lies, and endless harassment.

Do not advertise with Yelp, they will lie, mislead you, and harass you for years.

A few years ago, I advertised and I still get calls after being told I am on the do not call list. This week I have got two calls already from Yelp which has prompted this review.

I advertised for my business and was lied to and mislead.

I was told I could turn off the leads and not have to use that function at all. This was a lie, leads could only be turned off for 15 days then they are turned back on, and you automatically get charge for leads you do not want. Not sure if this was changed this was years ago when I used their system.

When I called my contact at Yelp and asked what was going on and why was I lied to, they said "They did not lie leads can be turned off, just not indefinitely."

This is the kind of stuff Yelp pulls.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Yelp is hurting businesses

I am deeply disappointed with Yelp. This platform is misleading customers by removing genuine positive reviews while leaving negative ones, creating a skewed, unfair impression of businesses. It’s clear that Yelp manipulates reviews, making it difficult for users to trust the ratings they see.

What’s worse, Yelp makes it nearly impossible to remove your information or opt out of their service. Once you’re listed, you have no control over your presence on their site. This lack of transparency and control is unacceptable. I cannot recommend Yelp to anyone looking for honest reviews or fair business practices.

April 8, 2026
Unprompted review
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Rated 1 out of 5 stars

They are horrible

They are horrible. I had multiple clients leave me 5 star reviews and they took it upon themselves to take them down. When I called them about it, I was pretty much told that's just how their system works. And when I told them that if that was the case, I would like my page taken down I got told, we don't take pages down, steer clear of them, any business, don't use them. It's absolutely ridiculous that they would take down legit Five star reviews absolutely disgusted with this company

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Belligerent Yelp Ads Agent

I started my Yelp business profile. Their ads sales agent Chris Lewis called me unsolicited and when I hung up on him after realizing it was a sales call, he emailed me and stated "You'll never get new customers that way". Chris, I did not ask you to call, you are not my customer, and if i was open to yelp ads, i certainly am not anymore.

April 7, 2026
Unprompted review

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