Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more
The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more
Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more
Company details
Written by the company
YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.
Contact info
Unit 8-9 Victoria Mills, HX4 8AD, Halifax, United Kingdom
- 01422 880100
- enquiries@yesenergysolutions.co.uk
- www.yesenergysolutions.co.uk
4.7
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THOUGHTFULNESS
The advisor was very thoughtful and provided me with good advice and suggestions.
August 4, 2026
Unprompted review
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I enjoyed my chat today
I enjoyed my chat today I was given a lot of information I didn't no and some helpful links for me to look at I'm very grateful
August 3, 2026
Unprompted review
The lady i spoke with was extremely…
The lady i spoke with was extremely helpful and made me aware of the energy saving tips.
July 31, 2026
Unprompted review
Prav was excellent
Prav was excellent! He informed me about all that is available to assist me and even applied for what he could only behalf. He’s really understanding and empathetic, naturally easy to talk to and I left the call feeling lighter, calmer and reassured. He really was just great and it was a pleasure speaking with him.
July 14, 2026
Unprompted review
I’m happy with the services the…
I’m happy with the services the gentleman was very patient and helpful
May 12, 2026
Unprompted review
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Extremely disappointing experience
Extremely disappointing experience. My elderly mum (almost 90) spent months going through the Warm Homes Local Grant process, including assessments and waiting for updates, only to be told at the end that the only solution available depended on Solar PV. We knew all along her property is not suitable for Solar PV! Had this been explained from the outset, we could have avoided months of wasted time, stress and uncertainty. Communication was poor, questions were not properly answered, and there was no acknowledgement of the inconvenience caused. Services they offer are not fit for purpose and website totally misleading about the range of options on offer. A very frustrating experience.
July 29, 2026
Unprompted review
Very helpful and gave me lot great…
Very helpful and gave me lot great advice how I can save money
July 23, 2026
Unprompted review
Polite and helpful
Polite, friendly and great customer care from Bash. Thank you
July 22, 2026
Unprompted review
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Untrained staff and poor customer skills
Was approached by their staff, awful patronising attitude, had to challenge and he backed off. Came across as untrained. Raised with company, no response.
July 15, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
We're sorry to read about your experience and to hear your concerns regarding the service you received from our staff.
We strive to provide a professional, respectful and supportive service at all times, so we are disappointed to learn that you felt this standard was not met. We also note your comment that you raised your concerns with us and feel that you did not receive a response.
We would welcome the opportunity to investigate this matter further. We would normally engage directly with customers who have had a poor experience so that we can better understand what happened, review any interactions, and address any concerns appropriately.
Please provide some additional information, including your name and any reference details, so that we can contact you directly. Alternatively, you can speak with our Advice Team on our freephone number 08081 642 444.
Thank you for your feedback, and we hope to have the opportunity to discuss your concerns further.
Helpful thorough service with many…
Helpful thorough service with many practical solutions offered.
July 17, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
We're sorry to see that you felt the need to leave a 1-star review and that you believe we have not responded to you.
Providing timely communication is important to us, and we'd like the opportunity to investigate your concerns and understand what may have happened. We would normally engage directly with customers who have had a poor experience so that we can review the matter fully and work towards a resolution wherever possible.
Please provide some additional information, such as your name and any reference details, so that we can contact you directly. Alternatively, you can call our Advice Team free of charge on 08081 642 444, and a member of the team will be happy to assist.
We look forward to hearing from you.
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Thank you for age at customer service
Thank you for all great customer service
July 9, 2026
Unprompted review
I walked in my local community centre…
I walked in my local community centre and was greeted by this lovely lady. Was very clear and communicated well and helped me 🤩
July 7, 2026
Unprompted review
really good agent and explian all…
really good agent and explian all really clear
July 8, 2026
Unprompted review
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Yes Energy Solitions Review - Just Do It! 👍🏾
I have just completed a review with Yes Energy Solitions with a gentleman called Pravinder Mach. What a revelation!!
My first debt/poverty/“help I’m in the shit” took place with Citizens Advice Gosport and was really great. However it was a start and did not give response to the total picture of my circumstances thus could only go so far to help me.
Enter Yes Energy Solitions with a database of connections which would make CAB weep for joy! Almost made me weep when he just laid out a comprehensive list of people and agencies that could me in my predicament. Wow!! Thank you so much Prav! You have made this day worth of getting out of bed for, even though it is hugely painful doing so!
With all my illnesses I now feel as if there is/are people out there that can actually help me! Just Wow and thanks very much Prav!!
My mental health has just received an almighty boost!!! 👍🏾👍🏾👍🏾☺️
July 3, 2026
Unprompted review
I had everything explained in detail
I had everything explained in detail.glad I was contacted.useful information I needed.
June 29, 2026
Unprompted review
I received an email
I received an email, unprompted from yesenergy solutions saying,and I quote;500 pounds off you're energy bills;.......and To my amazement (I'm joking),I got nothing.
Well that's not strictly true.My only help from them was a referral to a citizen advice bureau in Plymouth.I live in Inverness,only about 700 miles away.They want to set up an appointment to see me.Its not even funny.
Toothless and impotent organisation
June 26, 2026
Unprompted review
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