I’ve been a with Your Repair for a number of years. They have always been a great company to deal with, get issues resolved and assist with annual servicing. Today I spoke with Alex to renew my p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with Your Repair, have had them in place for 6 years since moving to our house. They've only raised prices once and kept it stable since then. They connect us with reliable local engineer... See more
Company replied
The response from Your Repair is excellent. The allocated a Company to carry out my annual Boiler Service (Same Company I have had several times before) Whilst the engineer was here I mentioned a conc... See more
Company replied
Engineer turned up at agreed time to service my gas boiler. Friendly and polite explaining exactly what he was going to do and how long he thought he'd be there. Took the time to inspect the back o... See more
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Company details
Written by the company
Boiler & Home Emergency Cover
Written by the company
- Avoid Expensive Repair Bills...
- We offer a range of plans to protect your, boiler, heating, plumbing, electrics, drains and kitchen appliances against the expensive cost of repair.
- 3 Year Fixed Price
- No more price hikes! We fix your monthly price for up to 3 years, no matter how many claims you make.
- Instant Cover
- When you switch to us from another provider, we'll give you instant cover to ensure continious protection from the moment you sign up. You can also select a future start date so your instant cover starts the second your existing policy ends. No stress, no over lap and no gaps in cover.
- Free Boiler Service
- To keep you and your family warm and safe all year round, all our standard plans include a free annual boiler service worth £80, every year for the life of your plan.
- Unlimited Claims
- You can claim as many times as you like and there's no limit on the value of each claim.
- All Parts & Labour
- All parts labour and call out charges are included in your monthly plan.
- 24 Hour Callouts
- Our UK based emergency claims line is open 24 hours a day, 365 days a year.
- Boiler Replacement Promise
- Don't worry, in the unlikley event that we can't repair your boiler and it's under 7 years old, we'll replace it at our expense.
- Manufacturer Repairs
- We believe the best people to repair your boiler are the people who made it, thats why we've partnered with most major boiler manufactures such as Worcester, Ideal, Baxi & Vaillant who carry out repairs on our behalf. For plumbing and drain repairs we work with Lanes for Drains to deliver a rapid emergency response, nationwide 24/7 365 days a year. This is all backed up by our growing network of over 5000 qualified gas safe registered engineers
Contact info
4.7
Excellent
23K reviews
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Signing up for the plan is the only…
Signing up for the plan is the only experience I have had with you, so don't feel I'm in a position to give you a useful review at present.
August 27, 2026
Reply from YourRepair
Hello,
Thank you for taking the time to leave us a review.
One of our agents will reach out to you to discuss your new plan and answer any questions you may have.
Kind regards,
YourRepair customer service team
Shaun, a friend of the family.
Shaun the engineer came on time, always
very pleasant and competent. It's good to have the same engineer annually to form a relationship.
August 27, 2026
Reply from YourRepair
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our engineer arrived on time and was pleasant and competent. We agree that building a relationship with the same engineer annually is a great benefit.
Good price and easy sign up
August 30, 2026
Unprompted review
Reply from YourRepair
We're so happy to hear that you found our pricing to be good and the sign-up process easy. Thank you for sharing your positive feedback!
Very quick service engineer was very…
Very quick service engineer was very pleasant and helpful
August 27, 2026
Reply from YourRepair
We appreciate your feedback. We're delighted to hear that our engineer was pleasant and helpful.
Very easy to choose a plan and it was…
Very easy to choose a plan and it was clear what was included and what wasn’t
August 30, 2026
Unprompted review
Reply from YourRepair
We're so pleased to hear that you found choosing a plan easy and that the inclusions and exclusions were clear. Thank you for your positive feedback!
Engineer arrived in allocated time was…
Engineer arrived in allocated time was very good at his job and boiler is now safe and secure to use
August 27, 2026
Reply from YourRepair
We're delighted to hear that our engineer arrived on time and did an excellent job, ensuring your boiler is now safe and secure to use. Thank you for your wonderful feedback!
Reply from YourRepair
Thank you so much for your 5-star review! We’re delighted to hear you received good service. We really appreciate you taking the time to share your feedback!
Engineer was very pleasant and helpful…
Engineer was very pleasant and helpful . Completed the job thoroughly and tidily.
August 27, 2026
Reply from YourRepair
We appreciate your feedback. We're delighted to hear that our engineer was pleasant and helpful, completing the job thoroughly and tidily.
Excellent service problem found during…
Excellent service problem found during boiler service covered by plan and resolved the same day
August 27, 2026
Reply from YourRepair
We're delighted to hear that a problem was found and resolved during your boiler service on the same day, all covered by your plan. Thank you for your excellent feedback!
Very proactive in arranging annual…
Very proactive in arranging annual service. Service was professional, informative, and expedient. Highly recommended
August 30, 2026
Reply from YourRepair
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our service was professional, informative, and expedient, and that you highly recommend us.
The engineer arrived within the stated…
The engineer arrived within the stated time frame and completed the job satisfactorily.
August 30, 2026
Reply from YourRepair
We're delighted to hear that our engineer arrived within the expected timeframe and completed the job to your satisfaction. Thank you for your positive feedback!
Reply from YourRepair
We appreciate your feedback. We're delighted to hear that our engineer was punctual, knowledgeable, and efficient, providing you with a positive experience.
The choice was easy to pick on nobody…
The choice was easy to pick on nobody harassing you on phone
August 26, 2026
Reply from YourRepair
We're glad to hear our approach made your choice easy and stress-free. Thank you for your positive feedback!
The guys was really good not here long…
The guys was really good not here long but was done and safely
August 26, 2026
Reply from YourRepair
We appreciate your feedback! We're delighted to hear that our engineer was efficient and completed the work safely and quickly.
This was our first service from Your…
This was our first service from Your Repair. Engineer arrived on time and completed service efficiently. He also gave us good advice about our boiler.
August 25, 2026
Reply from YourRepair
Thank you for your wonderful 5-star review! We're so pleased to hear that our engineer arrived on time, completed the service efficiently, and provided helpful advice about your boiler.
Reply from YourRepair
We’re so glad to hear that you found our service excellent! We hope that, following our team reaching out to you today, we’ve been able to provide you with some further reassurance and peace of mind. Thanks for your review!
Reply from YourRepair
We appreciate your feedback! We're delighted to hear that our team was friendly and professional. Thank you for sharing your positive experience!
Very polite and on time
August 26, 2026
Reply from YourRepair
Thank you for your kind review! We're so happy to hear that our service was polite and on time. Your feedback is greatly appreciated.
Chris
Chris, the gas engineer was very professional, explained things very well and cleaned up behind him.
August 29, 2026
Reply from YourRepair
We're delighted to hear that our gas engineer was very professional, explained things well, and left the area tidy. Thank you for your wonderful 5-star review!
Please do not use this company!
The worst company I have ever been involved with.
I had to nag for months for my boiler to be serviced. I wrote a Trustpilot review and they finally contacted me and arranged an appointment. I stupidly took the review down. It was then booked in (told a date, not asked) so I had to take annual leave. Nobody showed. I emailed and stated I was very unhappy at this (no complaint logged) but did receive a call of apology and they rearranged the appointment for 3 week later.
The engineer did come on that day (I wish he hadn't) he said he believed there was an issue with a valve in boiler (yes, believed but wasn't certain) and proceeded to cut my boiler AND my gas off (my heating, hot water, fire and cooker are all gas). I was given no documentation and I am STILL to hear from YourRepair.
I emailed a complaint 8 days ago too and haven't had this acknowledged but did get an email saying they won't cancel my contract without me paying their termination fee. You'd think, after how I've been treated and how long I have been left without gas, the least they could do would be to waive it. Needless to say, I will wait another 7 weeks so I can go to the Financial Ombudsman and I have already reported the company itself (when I was told that none of their procedures were correct).
August 21, 2026
Unprompted review
Reply from YourRepair
Hello,
Thank you for taking the time to leave us a review.
Our team has been trying to reach you to discuss your recent feedback and see how we can assist further.
If you could please return our call at your convenience or respond via the open support ticket, we’d really appreciate it.
Kind regards,
YourRepair customer service team
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