YuLife Reviews 871

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often noting how valued and heard they felt. The customer service is frequently highlighted as first-class, with many people appreciating the quick response times and efficient resolution of their queries. The app itself is seen as a great motivator for fitness and overall well-being, making it easy and fun to stay active and mindful. However, some customers also noted issues with communication, mentioning that they sometimes needed to chase responses to their queries and felt there was a lack of ownership in resolving problems. A few people also experienced difficulties with the app not accurately tracking steps or with vouchers being automatically redeemed without their confirmation, leading to disappointment and a feeling of a lack of accountability from the company.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as 5-star, excellent, and... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and knowledgeable responses.... See more

Fitness

Customers had positive experiences with fitness. Many reviewers praise the app for motivating them to be more... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and motivational... See more

Based on these reviews

Rated 5 out of 5 stars

Made contact with a query via chat option, and received a response almost instantly. This always help to feel positive about a company, but the reality of it is, they're great anyway. Amazing offers a... See more

Rated 5 out of 5 stars

The team were outstanding. Quick to respond. Genuinely interested in my little query. Kept following up with updates and messaging me if it had improved. I felt heard and valued. Thank you. I would ha... See more

Company replied

Rated 5 out of 5 stars

I love it.Have challenges,bonus challenges for more points and meditation is very plesunt.I never do meditation before i have this ap,but now i love it and is help me a lot to relax after long work an... See more

Company replied

Rated 5 out of 5 stars

The app works very well to provide motivation for quests to keep mind and body active. Points earned from quests can be converted to many discounts or gift vouchers. Customer support, if you should ne... See more


Company details

  1. Business to Business Service
  2. Human Resource Consulting
  3. Income Protection Insurance Company
  4. Insurance Company
  5. Life Insurance Agency

Written by the company

Health and wellbeing, made part of everyday life. YuLife is an employee benefit people actually love that is designed to help you live healthier, happier days by turning small, everyday actions into something that feels good and keeps you coming back. Move a little. Pause for a moment. Build healthy habits that fit into real life and grow over time. YuLife rewards progress, not perfection, so wellbeing feels supportive, motivating, and easy to stick with. Alongside the experience, YuLife brings your employee benefits into one simple, joyful app. It helps you understand what support is available and makes it easier to access wellbeing tools, rewards, and insurance-backed protection when you need it. Because inspiring life means helping people feel supported every day, and not just when something goes wrong.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I would like thank to Robyn for help…

I would like thank to Robyn for help and passion because I was so stressed that my JuLife not working and I couldn't follow instructions stein away because I was working. But Robyn didn't give up on me. It's took almost 9 hours but we did it. I'm older lady and don't have too much experience with computer but I love YuLife because it gives me relax and help me fill better after yoga and yudoku. My husband sed that I'm obsess with it but I love it. It's lovely that someone will give you something for that you feel better. Normally you have to pay for it. I'm apologise if I wrote something wrong but I am not English and my writing is not perfect. But I would like thank you thank you so much for everything. Gabriela.

January 30, 2025
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Reply from YuLife

Thank you for taking the time to leave this lovely feedback Gabriela. I've passed your thanks onto Robyn, and I'm so glad to hear that you're enjoying the yoga and yudoku; keep up the great work :)

Rated 5 out of 5 stars

I love using the Yu life app for daily…

I love using the Yu life app for daily challenges.
I used the chat/message service following an update on my phone. Robyn at Yu life was quick to respond and resolve my issue quickly

January 24, 2025
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Reply from YuLife

Hey Kerry :) Thanks for this review; we love having you onboard as a YuLifer!

Rated 5 out of 5 stars

Really makes you focus on your fitness

Really makes you focus on your fitness. You will be more aware of how much you do and will keep getting fitter as you go.

January 27, 2025
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Reply from YuLife

Thanks for the fantastic feedback; keep up the great work Siggy!

Rated 5 out of 5 stars

Its good fun...

Its good fun...I enjoy collecting the coins on a daily basis. Some of the tasks aren't appropriate for me - but I like the meditations and the Yudoku puzzle.

January 20, 2025
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Reply from YuLife

Thanks for the lovely feedback, Sally! It's great to see you getting your meditations and yudoku in 🤩

Rated 5 out of 5 stars

YuLife is a great app

YuLife is a great app! I am using it for a year now and I can say it motivates me to move regularly. I have a desk job but collecting steps and by that getting more coins is a great tool to walk up to someone and ask a question instead of just sending another email. You can turn your coins into vouchers which is another pro and there are several discount/savings opportunity , will writing and life insurance so many beneficial things which comes from the app. I just love it! And their customer service is 5 star plus, their help desk is very responsive and sort your problem out within a few minutes.

January 27, 2025
Rated 5 out of 5 stars

Needed Help

Had an issue with the app and contacted customer services - Amy replied very quickly, advised on how to fix it and was polite and friendly.
Rewards in the app are good and easy to navigate round.

January 24, 2025
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Reply from YuLife

Thanks for taking the time to leave this lovely feedback, Mark! I've passed your thanks onto Amy, and I'm so glad that you're enjoying the app :)

Rated 5 out of 5 stars

Love YuLife the app exceeds on all levels

Love YuLife the app the customer service everything about it is great. Really helps me daily with motivating myself and the best bit about it is achieving not only the fitness and the mindset but having the rewards at the end of it and through it it's a game changer in company Fitness. I would recommend this to anyone

January 17, 2025
Rated 5 out of 5 stars

Elisabeth was super helpful

Elisabeth was super helpful! Really managed to help me reset the app and not lose my points!

Worthy of 5* praise! Thanks again Elisabeth!

January 14, 2025
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Reply from YuLife

Thank you for this lovely feedback! We think Elisabeth's great too, and we've passed your thanks on to her :)

Rated 5 out of 5 stars

Yulife

An app which was clear to read and use.It incentivised me to do my daily challenges and accumulate the points which ultimately led to cashing in for my rewards. Wherever I had a query the response time was super quick. Overall highly recommend and look forward to my further challenges in 2025!!

January 6, 2025
Rated 4 out of 5 stars

I'm really enjoying it despite having…

I'm really enjoying it despite having limited access to the features

December 27, 2024
YuLife logo

Reply from YuLife

Hello, thanks so much for being part of our exclusive study. We're glad you're enjoying YuLife so far and we look forward to giving you access to all our features when the study ends 😊

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