YuLife Reviews 871

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often noting how valued and heard they felt. The customer service is frequently highlighted as first-class, with many people appreciating the quick response times and efficient resolution of their queries. The app itself is seen as a great motivator for fitness and overall well-being, making it easy and fun to stay active and mindful. However, some customers also noted issues with communication, mentioning that they sometimes needed to chase responses to their queries and felt there was a lack of ownership in resolving problems. A few people also experienced difficulties with the app not accurately tracking steps or with vouchers being automatically redeemed without their confirmation, leading to disappointment and a feeling of a lack of accountability from the company.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as 5-star, excellent, and... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and knowledgeable responses.... See more

Fitness

Customers had positive experiences with fitness. Many reviewers praise the app for motivating them to be more... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and motivational... See more

Based on these reviews

Rated 5 out of 5 stars

Made contact with a query via chat option, and received a response almost instantly. This always help to feel positive about a company, but the reality of it is, they're great anyway. Amazing offers a... See more

Rated 5 out of 5 stars

The team were outstanding. Quick to respond. Genuinely interested in my little query. Kept following up with updates and messaging me if it had improved. I felt heard and valued. Thank you. I would ha... See more

Company replied

Rated 5 out of 5 stars

I love it.Have challenges,bonus challenges for more points and meditation is very plesunt.I never do meditation before i have this ap,but now i love it and is help me a lot to relax after long work an... See more

Company replied

Rated 5 out of 5 stars

The app works very well to provide motivation for quests to keep mind and body active. Points earned from quests can be converted to many discounts or gift vouchers. Customer support, if you should ne... See more


Company details

  1. Business to Business Service
  2. Human Resource Consulting
  3. Income Protection Insurance Company
  4. Insurance Company
  5. Life Insurance Agency

Written by the company

Health and wellbeing, made part of everyday life. YuLife is an employee benefit people actually love that is designed to help you live healthier, happier days by turning small, everyday actions into something that feels good and keeps you coming back. Move a little. Pause for a moment. Build healthy habits that fit into real life and grow over time. YuLife rewards progress, not perfection, so wellbeing feels supportive, motivating, and easy to stick with. Alongside the experience, YuLife brings your employee benefits into one simple, joyful app. It helps you understand what support is available and makes it easier to access wellbeing tools, rewards, and insurance-backed protection when you need it. Because inspiring life means helping people feel supported every day, and not just when something goes wrong.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love u life

Love u life , I use it everyday for good motivation.

December 23, 2024
YuLife logo

Reply from YuLife

We love having you as a YuLifer Wendy :)

Rated 4 out of 5 stars

An amazing app

Really good accurate app that had me driven by tasks. Staff were very efficient & knowledgeable with any queries I had. Only downside was the leaderboard as I'm competitive but I knew some ppl weren't been honest or had devices connected to animals on the run lol 😂 & I'd genuinely worked hard but was advised to turn off leaderbosrd so i wouldnt see which works but I wanted genuine competitors I was told it would be investigated & I can only take their word but I did enjoy & there's great rewards.

December 23, 2024
Rated 5 out of 5 stars

Great experience

YuLife caters to both physical and mental wellbeing. App is easy to use and has some great features. Best feature - You can also earn coins for completing challenges which can then be used to buy cool rewards :)

December 20, 2024
Rated 5 out of 5 stars

A new phone made me unsure of where to…

A new phone made me unsure of where to look for my mood monitor - asked yulife Ricky and it was solved so easily. Quick, efficient, just want you need! thank you

December 19, 2024
YuLife logo

Reply from YuLife

We appreciate your lovely feedback, and we've passed your thanks on to Ricky :)

Rated 5 out of 5 stars

Yudoku Freezing Mid Quest

I had a problem with a Yudoku freezing on the app after I had paused it.
After a quick chat with Fernanda where she stopped the game, cleared the error and allowed me to start a new quest.
Brilliant service.

December 3, 2024
YuLife logo

Reply from YuLife

We appreciate your lovely feedback, and we've passed your thanks on to Fernanda :)

Rated 5 out of 5 stars

Help and support

I asked for some support regarding downloading my coins for vouchers with a company to spend. I was provided with immediate help online and the help was simple and effective. The app is great and I enjoy trying to beat my colleagues step totals each day.

November 27, 2024

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