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Zen Educate Reviews 

1,850
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally supportive, friendly, and always ready to assist with any professional questions or onboarding steps. People also genuinely love the mobile application, describing it as incredibly simple to use and very convenient for managing daily availability and securing suitable educational placements. Some reviewers were not happy with the communication, noting recurring difficulties in reaching support agents by phone or receiving timely email replies to queries. A few consumers additionally mentioned frustrating challenges regarding inconsistent work availability or unexpected last-minute schedule cancellations coming directly from schools during their placement periods.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is supportive and maintains great... See more

User experience

Reviewers highlight positive aspects of user experience, praising the intuitive and straightforward app that... See more

Service

Consumers find service to be positive and highlight the helpful nature of the staff. Reviewers note that the... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting supportive and helpful... See more

Application

Customers consistently note positive experiences with app, describing it as a fantastic and well-organised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

I’ve worked as a supply Primary teacher with Zen Educate for over five years now. It is my go-to agency due to their efficiency, competitive rates and high availability of work. But what makes Zen Edu... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,850)

337 reviews in the last 12 months

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Rated 1 out of 5 stars

The worst experience

The worst experience. 100% completed boarding. It's been 4 months. My file has not been checked by a consultant. Phoned, no answer. Emailed no reply. A waste of time registering.

January 22, 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Mya, we're really sorry about your experience. We checked and you didn't have a response from the team when you emailed before Christmas. That's not good enough!

We've reviewed your onboarding progress, and there are a few actions for you to take in the app. We'll also ensure that the Onboarding Manager in your region follows up with you before the weekend.

Rated 3 out of 5 stars

Poor communication

I am leaving this review to give honest and constructive feedback based on my experience working with this agency for over a year.

During this time, I have consistently experienced poor and inconsistent communication. My stated preferences regarding location and availability have frequently been overlooked, resulting in unsuitable job alerts, while local opportunities have not been communicated clearly or reliably.

There has also been a noticeable lack of staff support. Calls often feel rushed, return calls are not prioritised, and concerns are not followed up in a way that makes staff feel valued or properly supported.

I understand agencies operate under pressure, however clearer communication, respect for worker preferences, and a more professional level of staff care would significantly improve the experience.

I hope this feedback is taken constructively and leads to meaningful improvement.

January 21, 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Sherene, we appreciate you giving us feedback. We understand that seeing roles that don't match your preferences and what you're looking for is frustrating, especially when it feels like your preferences weren't heard previously. We're sorry about that! We see you've updated your work preferences in the app today, so you should receive more suitable requests going forward.

Rated 5 out of 5 stars

Zen Truro

Zen (especially Molly & Ben in Truro) have been great at finding the right sort of work for me recently.

January 20, 2026
Rated 5 out of 5 stars

Very good

Rachael was very helpful in finding me a placement that is right for me and she communicates all changes effectively.

January 20, 2026
Rated 5 out of 5 stars

Amazing company

Zen have been fantastic in listening to my needs and have been very supportive in finding me appropriate roles.

January 15, 2026
Rated 5 out of 5 stars

Look no further!

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specific year groups or areas/schools you want to be considered for. There are lots of daily supply opportunities and also FT/PT longer term roles offered (if that's your bag!) I have been very happy with all my roles so far and I know I will always be well supported by the wonderful Zen team.

January 14, 2026
Rated 1 out of 5 stars

Dehumanizing

I had an interview scheduled but I needed to fill out a job application first and in order to do that I had to agree to all the policies and the handbook. The handbook says that for a year after leaving an assignment I can't have any contact with any of the other staff. That told me that I'm not allowed to date or even make friends with other staff while I'm there because once I leave the assignment I I can't see them again. How awful!

January 12, 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hello Brian,

Thank you for sharing your feedback regarding our onboarding process and policy documentation. We appreciate you bringing your perspective to our attention. A member of our team will reach out to you directly to discuss your concerns in more detail and provide further clarity on our standard agreements.

Zen Educate Team

Rated 5 out of 5 stars

My Experience


Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this field. Initially, I was hesitant and confused, but the team's incredible energy, calmness, and cooperative spirit immediately put me at ease. They guided me through the entire process, from onboarding to my first day, with exceptional support. I've completed several shifts and thoroughly enjoyed the work. The team is quick to respond, incredibly helpful, patient, and calm. I'm definitely looking forward to continuing with Zen Educate and hope to stay with them for a long time. Thank you, Zen Educate!"

January 9, 2026
Unprompted review

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