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Zen Educate Reviews 

1,849
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally supportive, friendly, and always ready to assist with any professional questions or onboarding steps. People also genuinely love the mobile application, describing it as incredibly simple to use and very convenient for managing daily availability and securing suitable educational placements. Some reviewers were not happy with the communication, noting recurring difficulties in reaching support agents by phone or receiving timely email replies to queries. A few consumers additionally mentioned frustrating challenges regarding inconsistent work availability or unexpected last-minute schedule cancellations coming directly from schools during their placement periods.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is supportive and maintains great... See more

User experience

Reviewers highlight positive aspects of user experience, praising the intuitive and straightforward app that... See more

Service

Consumers find service to be positive and highlight the helpful nature of the staff. Reviewers note that the... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting supportive and helpful... See more

Application

Customers consistently note positive experiences with app, describing it as a fantastic and well-organised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

I’ve worked as a supply Primary teacher with Zen Educate for over five years now. It is my go-to agency due to their efficiency, competitive rates and high availability of work. But what makes Zen Edu... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,849)

335 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company

Avoid this company , I am an experienced Cover Supervisor. Decided to go back Into teaching . I have had an Enhanced DBS in the U.K. for 15 years . I am on the update service misplaced my certificate & applied on Zen Educate DBS . Cerys in Cardiff confused with my name & very unprofessional. I provided all the paperwork the right to work in UK born here . And it’s been an absolute joke & very rude tone . Gone with another Agency sorted in 2 mins . Advice really need to listen & I have so many emails explaining. Been painful .

April 13, 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Clair, we're looking into this and have escalated this internally. The Regional Director for the Wales office will contact you.

Rated 1 out of 5 stars

Worst agency to work for!


After an incident, I have been chasing managers and they are hiding like mice! More than a month I have been passed from one person to another while they are taking their holidays with the money of the teachers who work for them (they keep 40% of the salary that appears as your daily rate!, for literaly No service in return). Not to mention, I was even provided with a fake email when I told them I wanted to file a formal complaint.

April 4, 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi there, we are having trouble identifying who you are, and we want to look into this for you. If you can email our dedicated Customer Support team on support@zeneducate.com with the subject line “Trustpilot Review - Zoya”, we will look at that immediately.

Just to make sure that you have the right information, Zen operates on a flat fee, so the more a school pays, the more our educators earn - this is something we are very proud of. We also handle all complaints at support@zeneducate.com. There’s no need for you to submit a separate one as once we hear from you we will treat it as a complaint and respond in accordance with our Complaints Policy.

Rated 5 out of 5 stars

Overall my experience with Zen has been…

Overall my experience with Zen has been positive. Setting up my profile has been easy to do and all questions that I’ve needed support with has been answered by the Zen team. The profile didn’t take long to get set up and everything was explained to me fully.
Overall I’m impressed with Zen.

March 27, 2026
Rated 5 out of 5 stars

Onboarding was relatively quick and…

Onboarding was relatively quick and easy including a digital interview and training session. The app is intuitive and user-friendly and invitations to work give useful information and allow you to turn down a role, giving reason and also letting you opt out of future requests - valuable if, for example, the distance is too far to travel. There is also an additional small financial incentive when you join and online training modules available.

March 31, 2026
Rated 5 out of 5 stars

Simple to use

I am finding the system for being told about upcoming positions really helpful and simple to use. It gives you the choice to accept/decline work to suit your needs. Better than lots of phone calls.

April 1, 2026
Rated 5 out of 5 stars

I would absolutely recommend Zen…

I would absolutely recommend Zen Educate to anyone looking for teaching assistant roles like myself. Honestly, onboarding was quick. Within a week my profile was live and I was fully booked the week after.
The training modules available are so useful and detailed.
I'm here to stay😌

March 24, 2026
Rated 5 out of 5 stars

I personally believe that zen educate…

I personally believe that zen educate is the best agency I have ever worked with.

They offer flexible and suitable opportunities for all who are looking for part time jobs and do study at the same time.

It is definitely a great opportunity and support for me.
I am really grateful to zen educate.

Thank you 🙏

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

Positive experiences

Super helpful staff, ready to answer queries whenever they arise, and happy always in finding the right schools for me. Lots of good experiences, under their management. Thanks guys! :)

March 11, 2026

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