Zenith Vehicle Contracts Reviews 

1,643
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 353 reviews, reviewers had a great experience with this company, highlighting the overall quality of the service. Customers frequently praise the helpful staff and their prompt communication, which makes starting the car leasing process simple. Many people also find the digital portal very easy to navigate when searching for a suitable vehicle. Some reviewers were not happy with the website, noting that pages load slowly and lack intuitive filtering options. A few other people also felt that customer support could be unhelpful and inconsistent when trying to resolve vehicle issues. Additionally, some consumers experienced frustrating delays regarding car delivery and replacement options.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting a simple portal and swift... See more

Order

Consumers find order to be ambiguous, with many reviewers praising the straightforward website navigation and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising phone agents as... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the fast, easy, and efficient... See more

Website

People report ambiguous experiences with website, as many customers find the platform easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... See more

Company replied

Rated 4 out of 5 stars

Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more

Company replied

Rated 4 out of 5 stars

Overall a good experience and the best part was that they have all the latest cars in the list. Only downside is that the website is not user friendly it needs some modifications so that sorting and f... See more

Company replied

Rated 4 out of 5 stars

Thie review is for order proces only. Straightforward - All done in 15mins. It took me a day to decide I was going to do this. I relied on what was presented - the filters worked well and a call... See more

Company replied


Company details

  1. Leasing Service

Information provided by various external sources

The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(1,643)

355 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy & quick

Quick and easy to select the car of choice

April 20, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi there and thank you for the 5 stars! I am pleased to hear it is quick and easy for you to select your car of choice. Jonny@Zenith

Rated 4 out of 5 stars

Very slick

Very slick process and really straightforward. loses a star due to the cost increases (nearly double) when comparing current car to the newer version of a similar car, which limits the affordable selection.

April 20, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi James, thank you for the feedback, I'm really pleased to hear you found the process slick and straightforward. I also appreciate your comments around the cost increases. Unfortunately, pricing on newer models has risen significantly across the market, which can limit the range of more affordable options. That said, we’ll always do our best to help explore suitable alternatives and keep costs as competitive as possible. Michelle@Zenith

Rated 5 out of 5 stars

Great service

April 12, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Reuben, thanks for the 5 stars. Pleased to hear you had a great service! Michelle@Zenith

Rated 5 out of 5 stars

Quick and easy

April 17, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Martin, thanks for the 5 stars. Happy to hear you found the process quick and easy! Michelle@Zenith

Rated 3 out of 5 stars

Long wait for the tyre fitting work to…

Long wait for the tyre fitting work to be approved.

April 11, 2026
Unprompted review
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Joe, thank you for highlighting this. I’m sorry for the delay in approving the tyre fitting work and appreciate your patience while this was processed. Michelle@Zenith

Rated 5 out of 5 stars

Great selection of cars to choosGreat selectyione from…

Great selection of cars to choose from and it was easy to navigate through the system and view whatever car you liked the look of.

April 14, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi there, thanks for your positive feedback on your ordering experience & for the 5 stars! I hope you managed to find a car you liked! James@Zenith

Rated 5 out of 5 stars

Very simple process and has gone…

Very simple process and has gone smoothly. Car ordered, next steps, communication, i can't fault it.

April 6, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Cas, really appreciate you taking the time to leave a review & 5 stars too! It's great to hear you had a great ordering experience. Thanks again, James@Zenith

Rated 5 out of 5 stars

I had an excellent experience with Zenith

I had an excellent experience with Zenith, I was kept up to date with the vehicle's progress and I have no complaints.

April 9, 2026
Unprompted review
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi, thank you for your 5 star review. It's great to hear you had such a positive experience. James@Zenith

Rated 5 out of 5 stars

Easy Process

Was an easy transaction to browse and choose a car, so up to this point, there are no complaints

April 11, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Carl, thank you for your review and the 5 stars! We are happy to hear of your experience with us so far! Sam@Zenith

Rated 4 out of 5 stars

Fantastic, easy and hassle free

The experience as a whole was fantastic, easy and hassle free, the only area I would improve would be the search engine for the cars, it was easy to navigate forwards, however getting back in the search was an issue.

April 3, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Gary, thank you for your review and feedback! We are glad to hear of your experience! Sam@Zenith

Rated 5 out of 5 stars

Brilliant service

Brilliant service, clear communication. Thank you.

February 2, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi there, thanks for the 5 stars and great feedback! Always good to hear. Michelle@Zenith

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Malaki was excellent answering my many questions.

April 2, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi there, thanks for the 5 stars and positive feedback. I will ensure the feedback is passed on to Malaki and his manager. Michelle@Zenith

Rated 4 out of 5 stars

The portal is good

The portal is good and quite easy to use but I would have liked to see more obvious comparisons between the two schemes available to me.

April 2, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi there, thank you for your feedback. We’re really pleased to hear that you found the portal easy to use. We also appreciate your suggestion around clearer comparisons between the two schemes, and this is something we’ll take on board as we look to improve the user experience. Michelle@Zenith

Rated 5 out of 5 stars

Helpful and polite staff who got back…

Helpful and polite staff who got back to me in good time to inform my decision.

April 8, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Richard, thanks for the 5 stars and positive feedback. Pleased to hear this! Michelle@Zenith

Rated 5 out of 5 stars

The whole transaction from the start…

The whole transaction from the start was very clearly laid out, which has made it a really positive experience

April 1, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi there and thank you for the 5 star feedback! I am happy that the process is clearly laid out and provided you with a really positive experience. Jonny@Zenith

Rated 5 out of 5 stars

Really stress-free

really stress-free, quick and constant updates for clarity on the process. Highly recommend this company

April 2, 2026
Unprompted review
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi William. Thank you for the 5 stars! I am so pleased to hear the process has been stress-free, with clarity provided within quick and constant updates. Your recommendation is truly appreciated. Jonny@Zenith

Rated 5 out of 5 stars

It was really easy to use the website…

It was really easy to use the website to configure and order my next electric car. I was also provided with very helpful cost breakdown

April 7, 2026
Zenith Vehicle Contracts logo

Reply from Zenith Vehicle Contracts

Hi Gregory, thanks for the 5 stars and great feedback. Glad you found the site helpful and easy to use! Michelle@Zenith

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