Zoe Kay Jewellery Reviews 

I purchased a silver engraved St Christopher necklace for my son’s 21st birthday at a cost of £180 on 7th February 2021 which he received mid March 21. In January 22 he sent me a message and photos as the silver St Christopher disc had started to split. I emailed Zoe Kay Jewellery on 4th Feb to ask for their comments as I do not think this is acceptable after less than a year, especially at £180. I informed them that the necklace was well looked after and the chain in perfect unbroken condition. They did not reply. I emailed again on 18th Feb and said I was not impressed with their customer service and their failure to respond to my enquiry. They replied on 19th Feb ‘
Hi Clare
Thank you for your email. We are very sorry – the previous email was not received in our mail box.
We are sorry to learn of the breakage with the jewellery piece ordered.
Please see our guarantee policy below:’
Why do I need a reminder of a guarantee package that is all of 30 days and prior to anyone ever having worn the necklace?? It’s not worth the paper it’s written on and not a good customer service tool to use when a customer is asking for their comments on an item they have not broken and is clearly faulty! They also said
“The order was delivered on Saturday 13 February 2021 – this is therefore outside of our policy period.
However, we have forwarded images of the piece to our supplier to see if we can do anything in terms of an exchange.”
Since that response I have heard nothing and my emails sent on 19 & 28th February have also been ignored.
I find this absolutely appalling customer service - there is zero care about the customer - and extremely rude. Zoe Kay Jewellery has done absolutely nothing to help and couldn’t care less about the customer. I would be very careful if you are considering purchasing from this company. They respond in a day when you enquire about purchasing an item but when their goods are faulty I am afraid it’s trading standards you need to speak to.
Update:
I have messaged you 4 times and you have replied once. That is appalling customer service and in your reply you have completely glossed over you lack of response to emails. I gave you every opportunity to respond in a positive way and you have not bothered. The only time you respond with a when you get negative feedback on Trust Pilot. To spend £180 on an item that does not last even to my son’s next birthday is poor quality and clearly not for purpose. If the necklace had been mistreated the chain would have been the first thing to go - please explain how you can possibly damage a small St Christopher disc? I will not be buying from you again and would advise others to follow suit.

Perfect transaction. Easy payment, shipping details sent withing 48 hours, arrived within 72 hours. Perfect product as described and pictured. Zero problems or complaints.

This place deserves more than 5 stars!!! Amazing service and very friendly, really easy transaction throughout. I was even kindly offered a 10% off new customer discount! Lovely business and online staff. Placed order and it was dispatched the next day and came the day after that! Very fast and even better when delivery was free. Very quick responses also when chatting via Facebook. Have recommended this place to a few friends since! I’d personally ignore all the bad reviews, try it and see for yourself! You won’t be disappointed.

I ordered a 9 Ct yellow gold personalised name necklace and the product was nice. The only thing I didn't like is packaging. It looked very cheap and not even organised inside the box.

Communication from seller was 10/10 and any questions I had were answered clear and direct. My item arrived 3 days after order was placed, tracking was provided so I could keep an eye on my order. My ring was just as shown and described on website. Would definitely recommend and will buy from again.

I placed my order on 1/1/22 and it’s been nearly 2 weeks & I’ve had nothing. I’ve emailed them and had no response. Sent another email today so hopefully they get back. But I’m beginning to wonder if this company is a scam!? They’ve taken the money but not sending my item.

Terrible service paid for item money taken from bank account but get letter from klana demanding payment

My order was confirmed delivered, they even sent me a screenshot with the location that the Royal Mail officer scanned and signed themselves for my parcel (was meant to be signed by me really though, however I understand that with covid it’s best they sign on my behalf, not that I agree with that) but I haven’t actually received the parcel. I never received updates of when the parcel would get to me, so I just continued with going to work and day to day things a normal because the days were kind of dragging on delivery wise. The fact it was meant to be a signed for I assumed that if they knocked and I was not in, as normal, they’d return the parcel back to the sorting office for me to personally go collect which I’d of happily done! This has always happened with my signed parcels up until this point (even through lock down).

I don’t want to be a pain or trouble to them, but they’re not responding to my emails all of a sudden. I explained everything to them in my emails. Just want to know if they’ve been in contact with Royal Mail so I know what’s happened to my parcel because I’m £50 down and no parcel. Was a cross necklace (youth) for my niece.

Just need a response to my emails that’s all.

Molly Robyn — 11556/021221/25

Ordered a ring for my daughters birthday. Was getting a bit worried it wouldn’t arrive in time so I emailed Zoe and it arrived the day before her birthday. A lovely ring, my daughter is delighted with it.

I purchased a 9ct White Gold 7 Inch 2mm Oval Belcher Heart Tag Albert T-Bar Bracelet for my fiancé on 24/11/2021 and it was dispatched 2 days later and received 2 days after that. My second purchase was a ladies 9ct White Gold 20 Inch 2mm Figaro Chain, also for my fiancé, which I made on the 10/12/2021 but heard nothing back since then? I’ve emailed twice but not received a reply as yet.

Absolutely very happy with my gold bracelet I purchased will not hesitate to recommend Zoe Kay Jewellery to family and friends

Ordered a Personalised Sterling silver birthstone pendant on 15th November and still waiting, we have the Christening in few days. Email sent but no reply. Poor customer service and no sign of the order. Order no 11152/151121/93

I placed an order for a T Bar bracelet on the 13th November, and I am still waiting for it to be delivered. The order says that it is in “processing”.
The order number is
Order Number
11095/131121/87
Order Date
13th November 2021 - 13:43
I have sent several emails and left messages and I have had no response! It’s a real disappointment!

I bought a necklace for my fiancées 30th birthday, which after a week of wearing it to work it had broke. Bearing in mind it's an office job you wouldn't expect it to break from sitting at a desk. I asked if I could send this back for a replacement which I did and a replacement was sent. We received the second necklace and my fiancee again wore it to work for a few days, and again the necklace broke which suggests the build quality is poor. I tried to call Zoe Kay and couldn't get through and the message says its best to email and I was ignored. I emailed again that I haven't had a response and would be looking to go to Citizens Advice/Trading Standards and got a response back within minutes which was a very snotty email stating this is not a poor quality piece, it is in fact high quality Italian gold and hallmarked etc. I asked for a refund which they confirmed they will give a refund when the item is returned. The item was received and signed for by Zoe Kay on 8/11/2021 and I still haven't had a refund. It looks like I will be going to trading standards after all as the customer service is disgusting, ruined what was supposed to be a nice 30th birthday present and I'm now out of pocket!

I've also noticed they quite often give the excuse of 'We are very sorry – on checking our mailboxes we cannot locate any prior email relating to this matter' when they want to ignore your emails.

My order number is 9033/260621/22

What was a lovely piece of jewellery bought for my Mums 65th birthday - unfortunately the locket popped open about 3 months ago and could not be fixed. Sadly the replacement was not much better either but I have to admit that Zoe Kay did come through in the end. Whilst they may have been difficult to get hold of initially, they have been incredibly helpful since.

Thank you for the service. White gold neck chain was exactly as described on the site. 7 gram, 2mm wide 18 inches long. Sent next day delivery. Nice little box.

This is a lovely website to order from, I have had no problems & the item I ordered arrived quickly & wrapped in a beautiful box.
I would certainly order from them again.

Absolutely beautful rings. Thankyou so much.

Not the best to raise an issue( if you had seen my previous review) but effective as other forms of trying to get hold of a human at ZKJ had failed.
That said I had an almost instant reply apologising and more importantly almost instant dispatch. So many many thanks to the staff concerned and apologies for the unorthodox method of getting a response. My faith in your customer service is revived…thank you.
Neil Morton.

Great service , the original necklace ordered arrived with a scratch on it, but was replaced quickly without fuss and postage refunded .