zooplus.es Reviews 

They your money, says order is processing (2-4 days) - wait a week - order still processing - open support ticket and it shows the order is cancelled. They will refund but in 14 days… I’d recommend using anyone else but these guys

The bank are paying my orders and Zooplus ES are not processing the invoices and therefore no delivery of goods - now I have to wait two weeks for the bank to reimburse and it isn’t good when I spend €700 a month on cat food !!!🤬🤬🤬 they do not answer my emails and their phone number is never answered. I am now using another company which is a shame as I have used zooplus for 7 years

Desconfianza total. No sé si es por negligencia de la persona que está gestionando mi compra, pero hice el pago y me informaron que no estaba finalizado, en mi entidad aparecía debitado. Pues bien, no les parece suficiente que les enviase el certificado firmado y sellado por mi banco conforme está cobrado y todos los datos identificativos del cargo, siguen erre que erre que el pago no está hecho. Esto se traduce en una estafa.

Tried zooplus for the 1st time in spain. Was able to find exactly what I needed and the delivery was smooth and fast! I only wish there was an option to change the language to english on the app.

Zooplus is not the problem, but their deliveries are! This is recent, you used to be able to choose, but no more. The DHL driver was excellent, he always called in advance to tell you he was on his way. Now there's no choice, and both Paack and GLS are totally useless!
Nothing ever arrives now without numerous problems, and Zooplus need to get this sorted out ASAP!

Servicio muy decepcionante por parte de zooplus.es. Ahora estoy en el tercer día de la entrega prometida. El mensajero elegido, Paack, dijo que la entrega fallida del día 1 se debió a un problema de logística. El día 2 fue una dirección incorrecta pero la dirección era correcta y nadie me llamó por teléfono para aclararme. Nunca antes había tenido problemas para realizar pedidos en zooplus.es, pero no utilizaron Paack, que me ha prestado un servicio muy pobre en esta ocasión. Además, la herramienta de seguimiento de Paack no es buena y no permite contactar con el mensajero.
Very disappointing service from zooplus.es. I am now on the third day of promised delivery. Their chosen courier, Paack, said the failed delivery on day 1 was a logistics problem. Day 2 was an incorrect address but the address was correct and nobody telephoned me to clarify. I have never had a problem ordering from zooplus.es before but they did not use Paack, who have provided a very poor service on this occasion. Furthermore, Paack's tracking tool is not good and does not allow you to contact the courier.
Actualización: finalmente recibí el paquete. En mi opinión personal sugeriría que Zooplus.es busque un mejor mensajero ya que en esta ocasión Paack nos ha defraudado a ti y a mí. Zooplus.es me ha hecho un 10% de descuento en un futuro pedido.
Update - I have now finally received the package. In my personal opinion I would suggest Zooplus.es finds a better courier as on this occasion Paack have let both you and me down. Zooplus.es has given me a 10% discount on a future order.

I have been a customer of zooplus for about 7 years and up until my last order I have always been very happy but trying to get hold of the customer service is useless 5 emails and trying to phone them forget it I made a mistake with where I want my delivery sent always pick up from a service station local to me be it seems I didn’t complete the form properly
So have been trying to get redirected
As I said lots of emails without any joy
Now I’m waiting for the dreaded PAACK to bring my order
And I know how useless they are

Their carrier GLS on their tracking site said delivery would be 27/01/2023 then 30/01/2023 and today 31/1/2023. The parcel has been on the road now for 7 days and I cnnot get a firm delivery date. I have dealt with Zooplus France for a long time with no problem but out of 2 orders with Zooplus in Spain I have had 2 problems. I would say avoid them.

Regular customer for over 5 years. Excellent range. Competitive prices. Speedy delivery.

I am still waiting for my delivery. They are now saying it has been delivered. They offered me a refund a few days ago, and I said I just wanted the pet food. Now they are saying it had been delivered previously and DHL have a made up name, no address and a cross for a signature on their delivery sheet. It's nearly 2 weeks. Terrible service.

Several failed deliveries, customer service insist the order will be delivered by the end of the day....yes but what year 2025??
Absolutely disgraceful service, avoid at all costs if you want a simple delivery. Reading other reviews seems to be a regular problem and Zooplus must be losing a lot of business
They need to revise their couriers!!!!!!😡😡😡😡

Unfortunately Zooplus Spain leaves much to be desired when it comes to customer service. Deliveries are not done when promised and they insist on using DHL which refuses to deliver door to door as Zooplus promises.
DON'T USE ZOOPLUS SPAIN. If anything goes wrong, they NEVER RESPOND!

I often order through this website. They are fast, reliable, with very competitive prices and you have teh possibility to collect points which can be used towards rewards, such as food / gadget etc.

Very quick delivery and an easy process to order, also great to have points so I can get my cats extra treats without having to pay! See you next month! ;)

This time all was good, fast delivery and no mistakes in the order! Keep on like this!
Thank you!

AVOID 1 star too much for this cowboy company. Wished I had read the reviews first. FAILED DELIVERY

Pleased with variety and prices. Easy to use, good delivery service.

Unfortunately I still have not received my order from Zoo Plus.
The problem is with the couriers, saying that my address for delivery is not correct. My address is correct , but still they have not delivered my order.
Change your courier!!!

The price is reasonable and delivery is normally good the delays at the moment are understandable. My only problem is with the multipacks has been instead of having 6 of four varieties I have found occasionally I get 8 of two varieties and only 4 of the ones my Princess likes! obviously. It would be helpful if we could state what 24 tins varieties we require, instead of having to give away at least 12 every time. I have tried all brand but my cat likes the Purina Gourmet but in 2 varieties.