Zurich Airport Reviews 

Terminal building was very hot, and signage was lacking (unclear where departures and gates actually were) or contradictory about where restaurants were located. Limited seating areas and some long walks to the gates. Aesthetically pleasing and spacious but not the most user friendly airport I've used...

It was our first time traveling with a dog, so we prepared thoroughly. Our dog was vaccinated on schedule, had the necessary veterinary certificate for travel, and was properly registered at check-in. We completed all required forms, submitted all documents, and followed every procedure correctly.

Yet, despite our diligence, our experience at Zurich Airport turned into a trial of anxiety and despair. We still needed to pay for the dog’s ticket but were directed to the wrong counter. Although we were flying with Edelweiss, the staff sent us to the Swiss counter, where we waited in vain. Their incorrect guidance nearly caused us to miss our flight. Even though we had arrived three hours before departure, fully prepared, the misleading instructions plunged us into chaos, creating unnecessary stress and complications.

Overall, we were well-prepared as passengers, but we had expected clearer guidance, better coordination, and more support from airport staff when traveling with pets.

Airport is convenient but really expensive. We were there two days ago and it was a hot day. The airport had no air condition. UN-fathomable. We stunk before we even got into the plane. It was unbelievably hot inside the airport. For the landing fees/airline ticket they charge they could offer fresh clean cool air and sufficient seating facilities.

As a Swiss living abroad, I’m very concerned about the worsening state of my once loved Zurich airport. Arrived at Gates A today: full trash bins, someone spread cookies all over the floor, the mens restrooms had a lot of paper and chewing gum on the floor, my wife also mentioned paper all over and overflowing trash bins in the ladies restroom. What is going Zurich??

The worst airport in Europe
I’m usually traveling few time per month, and any time there is a flight through Zurich airport it’s a black day for me))
I would never choose it willingly
The stuff is extremely rude and unpleasant to say the least. Not once I had a normal interaction with them no matter how nice and smiley I was.
the baggage policy is ridiculous, if you traveling with Swiss air you can say goodbye to your pretty bag,
they gonna tell you it’s to big
or to heavy, or just doesn’t go!
Today they forced me to remove few things from my suitcase because it was to heavy (8,5kg) and after force me to check it anyway. The lady told me that is not enough space, and guess what, of course it wasn’t true
It’s seems that the luggage policing is the one and only thing that they trained to do, half of the time that didn’t even checking id or passport.
Don’t get me started on schedule - sitting in a packed plane for 20-25 minutes after boarding is complete it’s usual experience.
If you have a chance to avoid this cursed place take it, or at least leave your suitcase at home, so you won’t be bossed around by the staff in the most unpleasant way

By far not the best airport in Europe. Desks don’t open earlier enough . Long queues for security ( and I was in the fast track lane) layout of the gates confusing for the different lounges. Massive queue at passport. So by the time you get to the lounge you have to leave. Not good

Every time I come to Zurich airport I find staff are not exactly the friendliest. What’s worse is the bad air quality inside the terminal. What is wrong with your airport?! It’s been refurbished some 15 years ago and there doesn’t seem to be any air. It’s always stuffy and really hot no matter what time of year. ZRH really need to fix their air ventilation problem. What a shame for such a wealthy country.

Can't connect to the wifi. It's 2025 make it easy for passengers, the net is like water and not such a premium thing like back the 90s. Shame on you. Your stupid wifi doesn't send foreign sims the passcode so we can't log on, you cheapskates.

It‘s unbelievably ridiculous how they solve problem with broken train from the e terminal.
1 bus is not enough to replace the train. People were waiting 40+ minutes to get transferred.
Shame on those managers, who organized this

Rude passport control staff!! Despite being a resident, I was always treated like I should have been deported. They always have this super annoyed face when I show my documents (and I always greet them first with Grüezi or Hello!). Just today, the staff threw my passport and permit back at me. So unnecessary. I wouldn’t have moved here if it wasn’t for my partner. And btw, the signage is really not that clear to tell which queue is for transit and which queue is for exit. So bad that I have to go through this nonsense unfair treatment every time where I travel internationally. It really doesn’t hurt to smile and speak normally instead of a grumpy rude person who is constantly in a sour mood and speaks with such hostility. I don’t know the names of the staff who treated me so badly throughout these years, but I hope you all have a bad day everyday at work. Took me long enough to write this review.

My car was 3 weeks on P60 parked (ZRH147250150830) and an animal jumped into Motor and then in air conditioning system and make some damages - total 700 euros to fix all and plus 300 euros for the parking, total 1.000 euro for 3 weeks there!
From the Customer Relations team/leader I received "sorry this is your issue, nothing to do with us" and pointed the pdf with the "general Conditions".
The extra insurance offered during the parking booking was not contracted due we didn`t know that the animal control there is so poor and inefficient!
I would advice to include a disclaimer during the booking process "P60 high risks for Animal damage - inefficient animal control - we don`t follow on P60 the Airport security and quality standards" - so we can take a much better decision based on reality avoiding P60, pay for the extra insurance or avoid completely the Airport.
Customer "poor" Relations is not helping anything hiding behind the PDF "General Conditions".
It´s important to say that I and my family received a high standard and outstanding support from the internal airport team (security) during the visit there so the issue here is only with P60 & Customer "poor" Relations team.
I will be happy to receive an escalation contact from a different team and find a fair solution!

Staff are cold, rude, aggressive and extremely unfriendly - I mean it. Unbelievable customer care - Zero customer service. Need to train your staff how to treat travelers .

Connection time is always short - either you or your luggage is guarantee to miss the connecting flight!!

I am an African and with a British passport still...I was asked where "do I live in the UK" (on transit to UK) - shocking..shame on you!!

I have done a lot of travelling in my time, and Zurich Airport is by far the worst airport environment I have been in. The staff are cold, hostile and act like it's an inconvenience if you ask them a simple, reasonable question. Although unfortunately a relatively accurate representation of my experience in Switzerland in general - the locals are very unfriendly to foreigners. Avoid this airport at all costs.

Two times, my luggage is lost and damage. The airline (swiss) took no responsibility or compansation. It is chaotic and the customer service is zero.

If you’re planning on flying through Zurich Airport, prepare yourself for one of the most frustrating and unpleasant experiences you could ever imagine. The security control is beyond ridiculous! It’s as if the entire system is designed to waste your time and test your patience.
First off, the staff are downright rude and sorry but so dumb that it really hurts. Not only is it slow, invasive, but the liquid restrictions make absolutely no sense. How, in 2024, are we still not allowed to carry more than one tiny, pathetic bag of liquids? I don’t get it! Why can’t I bring my personal items in a reasonable quantity? Instead, I’m forced to stuff everything into one flimsy little bag, as if that somehow makes flying safer. It’s ridiculous. Also they made me waiting until all people finished their bag control. They really seemed wishing me to miss the connection. What a miserable group of people.
To make matters worse, one of the security ladies even had the nerve to crack a joke about my cosmetics, saying they’d be enough for everyone in the beautiful crew of security control. Excuse me? How unprofessional can you get?

We had a layover in Zurich for 1 hour and 30 minutes. Our plane was slightly delayed by 15 minutes. Very poor airport design with gates far from each other and the need to go through immigration and luggage screening again with slow staff when it is just a transit flight.

Told the immigration officer we were in a rush- only to be told it was our fault for arranging such a short layover and that we should have decided better next time.

Unprofessional, inefficient and overall poor airport design. Please be better equipped if you’re going to be an airport that is a layover airport.

An additional negative, the Wi-Fi is unfriendly for users and requires boarding passes or text messaging which doesn’t go through.

On 5th September 2024, around 8:45 am , I went through security check at Zurich airport. I was wearing a religious bangle,
that I am not supposed to take off. I was stopped and I let the security agent know that - am not able to take if it off. In all other airports I am given a pat down and let go. This time the security
agent, who was an old white
woman with curly blonde
hair said that I am lying and that there is no religion like that.
She asked me what
religion I was and I told her. She said it doesn't exist. I am still in shock. How can an employee speak to anyone that way when I was doing everything she said.
How can she talk about anyone’s
religion in such a derogatory manner. It seemed like she just didn’t want to do a pat down and and was feeling lazy so she wanted to be miserable and talk bad about someone’s religion. At this day and age this act of religious discrimination is simply unacceptable. I hope strict action is taken.

Unwelcoming, cold and harsh experience on arrival to Zurich airport. A Swiss airline representative was waiting outside the LX 243 flight from Dubai to Zurich on the 29th August. When asked if she worked for the airline, as I needed assistance she immediately erupted and said in a very rude and aggressive manner, “are you blind can’t you see I’m wearing the uniform” I did not pay attention to her uniform as it was very early in the morning when we arrived in Zurich. My children and I were horrified at the tone and response we received from the Swiss airline staff and approached two other airport staff and told them about the way we were spoken to. One airport staff, a woman thought this was funny and started laughing and another, well both did not care less about the ordeal we faced on arrival to Zurich airport. Very unprofessional and disappointing experience at Zurich airport and Swiss airline. Will not be flying with Swiss airlines again.

forgot to ship my luggage for an international flight. received my luggage two days after arriving home. unbelievable !!!!!