Zurich Airport Reviews 

Excellent experience, unusually for an airport. Quick, efficient security, friendly staff, and good shopping variety. Also healthy food available not just the usual junk.

Very bad experience here. The staff are very unhelpful. I was meant to catch a connecting flight and I've never been to Zurich airport before, they don't tell you which way to go clearly and they look annoyed at you. Everyone getting off the flight were outraged running around, trying to figure out where to go. Worst experience after decorating. Many if us were told to go one direction and some the other. It was total chaos.

Like in the movie « meet the fockers »

This is typically zurich style, they made me check in my carry on luggage at the gate (a standard size carry one), just because it’s 1kg overweight, while the flight is half empty. All the compartments above our heads were empty. This is ao stylid, rules come first in zurich, no need to use your brain, they could all be replaced by robots. Pathetic.

Probably the best airport in europe, spottless toilets+terminals. Friendly staff and a bit of a takky ride to concourse E. the general reviews are so bad because Why would anyone write a review? They had a bad experience! so you are only really seeing the negative reviews as the positives dont really exist.
(ive flown from here about 10 times)

Did Someone say the Swiss are organised??
Visit Zurixh airport to undo this myth

We queued 15 minutes to get down one escalator

If you’re at E gate leave plenty of time!

Passport control was equally as bad - poorly organised and long ques even if EU resident

Good luck if you have a connection here!

Can’t even seem to find out how to run a damn business, rude personal, all out chaos and didn’t load my baggage on my connecting flight

The airport personnel are so rude and disrespectful, especially toward Asian. An adult working in service should know how to be polite, please?? Is it that difficult to talk to people politely?? I travel a lot and have never seen such bad manner. The airport itself is so smelly and hot, as if the AC is out of function. There are too less seats for each gate, so that 3/4 of people waiting for the flight have to stand, as if we were refugees waiting to escape from this country???? The toilets are also not clean. Can’t believe such a well developed country where everything is super expensive like Switzerland can have such airport whose quality is of developing country. Please learn from Vienna Airport!

NO SEATS!!! is this supposed to be a world class airport?! Few if any seats at gates and few elsewhere. Seems 1 seat for every 400 waiting passengers. Ridiculous. I'll avoid this silly airport in the future. Oh, but they have space for a smoking lounge and a whole store selling cartons of cigarettes. What the@#&*?!

Exceptional airport staff and effort to help transfer from a later arriving flight to Zurich to 3 flights in the US. We had only 20 min and they took us from the gate on a van and drove us to the other terminal and thru security and to the gates. We were so pleasantly surprised and made our flights. Very greatful and impressed. This Swiss guys are awesome!

It is hard to say what is worse the airport or the airline (Swiss) but together they are a disaster. For fairness and balance, I will write a second review for the carrier. my flight out of Zurich to Berlin was first delayed and then cancelled at 22:00 on thursday 27.06. We were all en masse sent away to find a non-existent hotels. There was one Airbnb that upped its price to chf5000 for the night, unsure whether the airline would pay this exorbitant rate I passed and ended up sleeping on the floor outside the check in area. There are no other facilities. Not only was it dirty, cold and hard, I also had to endure loud, country and western music blurting through the entire hall from Cafe Edelweiss all night. That cafe which must the worst in the world, seemingly considers it its right and duty to perpetrate sonic warfare all night long despite being closed. If I had any law experience I would love to start a noise pollution complaint. There were no facilities, sofas, seats, anything provided for stranded travellers. its a concrete desert with terrible and loud music, where you feel unsafe at night. There are few toilets most not very nice. Avoid this airport if you can.

ZURICH Airport Saga continues..Stay away from this airport, as clearly is a mess..As noticed already by several here, there is a high chance you will queue for hours because their ticket access system is down...and they have to manually scan boarding passes..Hello!?! Did you hear about backup systems or BCP plans? Clearly not! There were only two people scanning..and the longest queue i saw in my life in an airport..why not have 4 or more people scanning?! Again mistery..One sec.. didn't finish my story..Epic narrow minded security..had 2 small bags with maybe 400 ml in different small containers in total..Only 1 bag is allowed?! A week before same airport..no problem..all good..by the way toothbrush is a liquid?! 😂 clearly security missed some school classes..you make me wait for more than an hour to scan boarding pass, after brilliant security makes even a worse experience...I think you should close the airport and go for training to Singapore or Middle East..you make your customers feel so miserable!!

Hundreds of people in the passport line….two booths open…..ludicrous. Like travelling to the US 15 years ago when they were at their worst.
It’s not like you can’t plan for the number of people coming through ffs!
Avoid this airport.

During "security" check the dumb, stupid, unpleasant and rigid personnel will not let you pass your chocolates and totally inoffensive things that pass without any issue every security check everywhere else in the world!
No discussion, no logic, no judgement, no discernment... just dumb, unpleasant, stupid robots harassing you after you spent 25 minutes in line because you need to catch your next plane...
On top of it this airport is not user friendly, inefficient, deliriously expensive, and unpleasant: unending queues everywhere, you spend hours either walking around in circles, or queuing up...
AVOID!!!

Avoid this airport at all costs. From passport control to transfer flight baggage check the staff are incompetent and rude. Organization is horrid.

Long cues at bag drop and security check. No seats until you reach your gate. People sit on floor or lean on bannisters and the airport looks untidy. Until you reach gate you can only sit in a coffee shops. Toilets are old and too tight for your hand luggage. Gate spaces dark and with low ceilings. Boring stores. This airport cares more for your consumption than your wellbeing. I doubt that this is the 8th airport in Europe! Quality is made of wellbeing not of marble floors!!!

Longer wait in the passport queue than the flight . Shambolic organisation. Same leaving the country last time.

Security check before boarding flight to London was highly invasive and took a long time. I have issues with walking and was being transported in a wheel chair. I had a hip replacement in 2019 so always trigger the metal detector and expect to be checked but on this occasion I was subjected to a thorough pat down and forced to stand for approx. 10 mins at first without my walking stick. I had just arrived after a 12 hour flight and had not left any of the transit areas.

The agent was rude and the pat down in my opinion was too invasive. I have travelled many times through Zurich pre-covid never had this problem before. I was not offered the option of having the check done in a private area and I object to anyone pushing fingers down the back of my shorts.

Oddly my hand baggage was cleared quickly but despite my not having anything other than a handkerchief in my shorts pocket and explaining re the hip replacement this check was very uncomfortable.

When passing security in the Zurich airport, the petty, peevish, rigid, stupid and unpleasant security personnel there won't let you take on items which are totally OK and easily pass all the security checks everywhere else in the world (including chocolates and food items).
The airport itself is old and ugly, interminable lines everywhere for passport control and security, the airport is ridiculously expensive, and you waste lots of time waiting in line and having to walk extremely long distances between gates.
No thanks! from now on I'm going elsewhere

This airport is very disappointing. I have arrived from New York and I had a connection flight to Budapest.I have booked my both flight with Swiss.I have missed my connection because of the transportation of the airport.In my opinion, on an overseas flight where many people are likely need to transfer, it is unacceptable to have to use the cheap terminal bus to reach a connection. We are in 2024 and they only provide 4 hours of free internet at an international airport .Never again.

Passport control lines are ridiculous…. Among worst in Europe…. Especially landing between 11 and 1 pm. 5 trips in last 6 months… 1 hour clearance is blazing fast 😖 Maybe everyone takes lunch. Customs control may be least Swiss bureaucracy in the country…. Would avoid at all costs.