Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more
Company replied
I always prefer to visit the Kings Road store in London. It has the best stock and nicest staff! I go in so often they actually now know me by name! Today was nothing short of exceptional service -... See more
Company replied
I visited your Southwold store today with a friend of mine who is a regular, I live in London so can visit the kings Road store but I find Tammy an exceptional manageress so prefer to come back to he... See more
Company replied
Company details
Written by the company
Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.
Contact info
United Kingdom
- enquiries@wyselondon.com
- wyselondon.com
4.6
Excellent
391 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a wonderful discovery in MHS
What a wonderful discovery in MHS. I love the fact that natural fibres are used. I am not a fan of viscose etc, especially in the heat of the summer. Wonderful easy to wear designs. A big plus were the two cheerful and knowledgeable staff. I will be back.
April 16, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful review
We’re delighted that you discovered Wyse London in MHS and that our use of natural fibres really resonated with you — especially for those warmer days. It’s lovely to hear you’re enjoying the easy, wearable designs too.
Your kind words about our team mean a great deal — we’ll be sure to pass on your feedback to them. Creating a welcoming and helpful in-store experience is so important to us.
We’re so pleased you’ll be back, and we look forward to welcoming you again soon.
Warmest wishes,
The Wyse London Team
I could not order online because the…
I could not order online because the website was not responding so I phoned through to the Marylebone shop and spoke with Barbara. She could not have been more helpful, I ordered through her and the whole experience was great.
April 14, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely feedback!
We’re sorry to hear you experienced an issue with the website, but we’re so pleased Barbara at our Marylebone store was able to step in and assist. We’ll be sure to pass on your kind words to her—she’ll be delighted to hear she made your experience such a positive one.
We truly appreciate your support and are so glad we could help you place your order. We hope you love your purchase and look forward to assisting you again soon
I visited your Southwold store today…
I visited your Southwold store today with a friend of mine who is a regular, I live in London so can visit the kings Road store but I find Tammy an exceptional manageress so prefer to come back to her!
I am relatively new to your clothes and just love the discreet luxury of all my pieces.
April 13, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how much you enjoyed your visit to our Southwold store, and it’s so lovely to know Tammy made such a lasting impression—we’ll be sure to pass on your kind words to her.
It means a lot to hear that you’re enjoying your Wyse pieces and appreciate the discreet luxury of the collection. We truly value your support and look forward to welcoming you back again soon—whether in Southwold or on the King’s Road ✨
Love the Wyse brand
Love the Wyse brand. Beautifully designed understated clothes with a twist. I always feel good when wearing something from Wyse.
April 6, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely words!
We’re so pleased to hear how much you love the Wyse brand and that our designs make you feel good when you wear them—that truly means everything to us. Creating pieces that feel both understated and special is exactly what we strive for.
We really appreciate your support and look forward to bringing you more styles you’ll love
A Warm Welcome
Lovely airy shop, with gorgeous clothes and welcoming, helpful assistants. I'll definitely be back to Wyse Southwold - with my friends.
April 2, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely review!
We’re delighted to hear you enjoyed your visit to our Southwold store—it’s wonderful to know the space, the collection, and our team all made you feel so welcome. We’ll be sure to pass your kind words on to the team.
We can’t wait to welcome you back again soon, and we’ll look forward to meeting your friends too
My go to brand
I am a fan of Wyse clothing - the fit and styling, with clever styling tips on instagram to create a fashionable look. Always pleased with the quality.
March 1, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely review!
We’re so pleased to hear that you’re enjoying both the fit and styling of our pieces, and that our Instagram styling tips are helping to inspire your looks—that’s exactly what we hope to do. It’s also wonderful to know that the quality continues to meet your expectations.
We truly appreciate your support and look forward to bringing you more styles (and styling inspiration!) you’ll love
Unfulfilled order
Unfulfilled order. Uses an IT selling system that allows overselling of product and then fails to deliver the item. Also very slow / poor customer communication, only informed a week after the order was placed and it failed to arrive. Surprising given the high prices.
April 1, 2026
Unprompted review
Reply from wyselondon.com
Thank you for your feedback, and we’re very sorry again for your experience.
We completely understand how disappointing this must have been, especially after placing your order and then facing a delay in communication. As mentioned, we did everything we could behind the scenes to try and source the item for you, which is why there was a delay in confirming that we were unable to fulfil your order.
This is not the standard of service we aim to provide, and your comments have been shared with our team as we continue to improve both our stock processes and communication.
We truly appreciate you bringing this to our attention and hope we may have the opportunity to provide you with a much better experience in the future.
When I order the item arrives on time
When I order the item arrives on time, promptly and if I need to change the size or return the process is very smooth.
March 17, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your kind feedback!
We’re delighted to hear that your orders arrive promptly and that you’ve found our returns and exchanges process smooth and easy—that’s exactly the experience we aim to provide.
We really appreciate your support and look forward to shopping with you again soon
Excellent experience in Edinburgh
What a lovely experience in the Edinburgh store today! The store manager was utterly charming and despite only popping in for a look of course i tried on and purchased the trousers which she suggested to me.
March 27, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely review!
We’re so pleased you enjoyed your visit to our Edinburgh store—it’s always the nicest surprise when a quick browse turns into finding something you love! We’ll be sure to pass on your kind words to our Store Manager, who will be delighted to hear she made such a great impression.
We hope you enjoy your new purchase and look forward to welcoming you back again soon
Excellent Service as always!
I always prefer to visit the Kings Road store in London. It has the best stock and nicest staff! I go in so often they actually now know me by name! Today was nothing short of exceptional service - I had a return and no questions asked, immediately refunded me and it was quick easy and seamless.
I am a massive fan of WYSE and prefer to buy in shop (because I save on postage and I get immediate satisfaction by being able to take the items home and wear them!) as I find the experience so much nicer and I want to also support clothing shops.
March 24, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your incredibly kind words and for being such a loyal supporter of WYSE—it truly means the world to us!
We’re delighted to hear how much you enjoy visiting our King’s Road store, and it’s so special to know our team have made such a lasting impression. We’ll be sure to pass on your lovely feedback to them—they’ll be thrilled to hear it.
It’s wonderful that you enjoy the in-store experience as much as we do, and we completely agree—there’s nothing quite like finding something you love and taking it home the same day!
We look forward to welcoming you back again very soon
Excellent quality
One of my go to clothing retailers. Consistent high quality and great design. Comfortable pieces but with a modern twist.
February 27, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your continued support—it truly means a lot to us to be one of your go-to brands!
We’re so pleased to hear that you love the balance of comfort, quality, and modern design in our pieces. That’s exactly what we aim for, so it’s wonderful to know it’s resonating with you.
We look forward to bringing you many more styles you’ll love in the future
Great Label
Great clothes so much to choose from and really great quality well made pieces that are both fashionable and functional, pretty or smart or relaxed whatever your choice for every occasion.
March 18, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you’re enjoying the collection. It means a lot to us that you appreciate both the quality and versatility of our pieces—we design with exactly that in mind, so it’s lovely to know it resonates with you.
We hope you continue to find styles you love for every occasion, and we can’t wait to welcome you back again soon!
A lovely addition to Edinburgh’s shopping
What a lovely addition to Edinburgh’s shopping experience. I was so impressed with the service, quality and choice of clothes. Lois who helped me made me feel welcome and relaxed. For once I didn’t feel like I was being judged. She guided me through options and sizes in a non-pressured way. Having just gone in for a look I ended up purchasing a pair of jeans, a shirt and over jumper all of which I’ve worn quite a bit and have been complimented on. Please make this shop not just a pop up woman like me living in Edinburgh need a shop like this with staff like Lois who are supportive and understanding of what women need.
February 22, 2026
Reply from wyselondon.com
Thank you so much for such a thoughtful and wonderful review.
We’re absolutely delighted to hear how much you enjoyed your visit to our Edinburgh store. Creating a welcoming, relaxed environment where customers feel comfortable and supported is so important to us, so it’s lovely to know that Lois made you feel at ease and helped you find pieces you love without any pressure.
It’s also fantastic to hear that the jeans, shirt and jumper have already become well-worn favourites — and that you’ve been receiving compliments on them! That’s always the best feeling.
Your kind words about the store mean a great deal to us, and we’ll be sure to pass your lovely feedback on to Lois. We’d love to have a permanent home in Edinburgh one day, and hearing how much it’s valued by customers like you is incredibly encouraging.
Thank you again for taking the time to share your experience and for supporting WYSE
Apart from the fabulous clothes this…
Apart from the fabulous clothes this company is amazing at customer service and support. They all go out of their way to help in all areas. Truly wonderful.
March 10, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you’ve had such a positive experience with both our clothing and our customer service. Our team always strives to go the extra mile to support our customers, so it means a great deal to know that this has been reflected in your experience.
Your kind words truly mean the world to us. Thank you for your support and for taking the time to share such lovely feedback.
Great social media posts so that you…
Great social media posts so that you know how to wear the clothes, swift deliveries and returns
February 23, 2026
Reply from wyselondon.com
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re enjoying our social media styling posts — we love sharing ideas on how to wear and style our pieces, so it’s wonderful to know you find them helpful. It’s also great to hear that your deliveries and returns have been quick and straightforward.
Thank you for taking the time to share your experience and for your support of WYSE. We hope to continue inspiring your wardrobe!
The clothes are beautifully designed…
The clothes are beautifully designed with fabulous attention to detail- they are always made with beautiful fabrics and the fit is always perfect. The are not fast fashion but clothes you buy to last - yes they are expensive but worth ! The customer service is excellent and the whole experience is one of a company who cares about what that do / highly recommended
February 23, 2026
Reply from wyselondon.com
Thank you so much for your wonderful and thoughtful review.
We’re truly delighted to hear how much you appreciate the design, fabrics and attention to detail that go into our pieces. Creating clothing that feels special, fits beautifully and is made to be worn and loved for years is at the heart of everything we do, so your words mean a great deal to us.
It’s also fantastic to hear that you’ve had such a positive experience with our customer service. We care deeply about what we do and about the customers who support us, so it’s incredibly rewarding to know this comes through.
Thank you again for your kind recommendation and for taking the time to share your experience — it really does mean the world to us.
Visited Wyse in Edinburgh
Visited Wyse in Edinburgh - welcoming and helpful staff but no pressure, great quality merino jumpers. Great experience! Hope they find a permanent shop soon.
March 8, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely review.
We’re delighted to hear that you enjoyed your visit to our Edinburgh store and that the team made you feel welcome while giving you space to browse — that’s exactly the experience we hope to create. It’s also wonderful to know that you loved the quality of our merino jumpers.
Your support means a great deal to us, and we completely share your hope about finding a permanent home in Edinburgh.
Thank you again for taking the time to share your experience, and we hope to welcome you again soon.
Wyse Customer Service
I have found that the Wyse Customer Service to be really good - putting its customers at the core of its company. Without its customers, there is no Wyse. That's been my experience with Wyse and I hope it is yours too.
February 26, 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your thoughtful review.
We’re truly delighted to hear that you’ve had such a positive experience with our Customer Service team. Putting our customers at the heart of everything we do is incredibly important to us, so your kind words really mean a great deal.
You’re absolutely right — without our wonderful customers there would be no WYSE, and we’re so grateful for your support. Thank you for taking the time to share your experience, and we hope to continue providing you with the same level of care and service in the future.
Wyse, a first class brand.
Wyse always gives warm helpful and supportive advice . First class brand and clothing.
February 22, 2026
Reply from wyselondon.com
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve experienced warm, helpful and supportive advice from our team. Providing a thoughtful and personal service is incredibly important to us, so it means a great deal to know this has been your experience.
It’s also lovely to hear your kind words about our brand and clothing. Your support truly means the world to us, and we look forward to welcoming you back again soon.
Orders are always dispatched quickly
Orders are always dispatched quickly, and returns are fairly simple now I’ve got the hang of the new system. The clothes are good quality, however there is one little niggle, the labels! So itchy and scratchy, that I’ve cut them out of all my purchases, such a shame! I do think some of the blouses are too expensive, especially the double gauze. Me and Em do the same for £75-125!
March 8, 2026
Unprompted review
Reply from wyselondon.com
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear that your orders have been arriving quickly and that the returns process is becoming easier to use. It’s also lovely to know that you’re enjoying the quality of our clothing — that’s something we work very hard to maintain.
We really appreciate you highlighting the issue with the labels. Comfort is incredibly important and we’re sorry to hear they’ve been itchy for you. Feedback like this is very helpful and we’ll certainly pass your comments on to our product team as we continue to review the finishing details of our garments.
We’re very grateful for your continued support and for taking the time to share such constructive feedback with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.