wyselondon.com Reviews 391

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the products, highlighting their unique and luxurious feel. The staff receives frequent commendation for their helpfulness, friendly demeanor, and professional advice, creating a welcoming atmosphere. Many consumers also appreciate the outstanding customer service, noting its efficiency and the personalized attention received. However, some people were dissatisfied with the sizing, finding it inconsistent, and a few mentioned issues with the quality of certain items, such as a blouse being too thin or cashmere pilling excessively. There were also occasional reports of slow or poor customer communication regarding order failures and issues with refund requests.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the use of... See more

Quality

Customers consistently express satisfaction with the quality of products. Many reviewers praise the discreet... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Retail

Users describe positive interactions with retail. Many customers enjoy visiting the physical stores,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Service

Clients share positive opinions on service, frequently highlighting exceptional and efficient experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more

Company replied

Rated 5 out of 5 stars

I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more

Company replied

Rated 5 out of 5 stars

I always prefer to visit the Kings Road store in London. It has the best stock and nicest staff! I go in so often they actually now know me by name! Today was nothing short of exceptional service -... See more

Company replied

Rated 5 out of 5 stars

I visited your Southwold store today with a friend of mine who is a regular, I live in London so can visit the kings Road store but I find Tammy an exceptional manageress so prefer to come back to he... See more

Company replied


Company details

Written by the company

Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

391 reviews

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Rated 4 out of 5 stars

Petite please!

Love Wyse clothes. Beautiful fabrics, shapes and colours. Only request would be petite sizing please! I’m 5ft 1 and trousers always need altering and some dresses don’t hang well for me.

May 2, 2025
Unprompted review
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Reply from wyselondon.com

Hi Lesley

Thank you for your feedback, this has not gone on deaf ears and we will be sure to share this with our teams.

Best,
WYSE London

Rated 5 out of 5 stars

I purchased two tops

I purchased two tops, very pleased with both, promptly delivered. Very comfortable fit and lovely material

April 24, 2025
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Reply from wyselondon.com

Hi Angela

Thank you for this lovely feedback :)

Best,
WYSE London

Rated 5 out of 5 stars

Fabulous

Very helpful, friendly and welcoming sales assistants. Lovely shop. Outstanding, quality clothing.

April 24, 2025
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Reply from wyselondon.com

:)

Rated 5 out of 5 stars

The clothes are expensive but…

The clothes are expensive but beautifully made and I'm pleased to have discovered you. I don't buy many clothes and like having capsule pieces so it will be perfect for me

April 24, 2025
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Reply from wyselondon.com

Hi Faye

Thank you for this lovely feedback :)

Best,
WYSE London

Rated 1 out of 5 stars

Terrible way of dealing with exchanges

Terrible way of dealing with exchanges. Never again.

April 23, 2025
Unprompted review
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Reply from wyselondon.com

Hi Yvonne

We are sorry to hear that you have not had a great experience on this instance, please do send an email to our customer service team who will be happy to assist further. The email is enquiries@wyselondon.com

Best,
Bianca

Rated 1 out of 5 stars

Paid in March and still not received

Payment was taken for two dresses in March and still no dresses! Whilst I appreciate you are trying to be environmentally aware customers should not be paying for items months before items are even dispatched. I am all for planning ahead but when I order a dress for spring I would like to receive it in spring. Customers are paying a premium price however when most of your stock is pre ordered there is no amount of spin that can make this a premium customer experience.

April 27, 2025
Unprompted review
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Reply from wyselondon.com

Good morning

We are so sorry to hear that you have not had a great experience with us on this occasion, customer service is very important to us and any feedback like this we do take on board to improve.

Please can you email our customer service team at enquiries@wyselondon.com with your order number and they will be sure to look into this further for you.

Best,
WYSE London

Rated 5 out of 5 stars

Warm welcome at the shop in Southwold

The shop is Southwold made us very welcome. They helped me with my 94 year old mother and her wheelchair and we settled her into an armchair while I tried things on and had a good rummage. Bought a lovely silk dress for an upcoming event, which I had seen online but glad I tried it on as I would have ordered the wrong size. When we left we had assistance with the wheelchair which was lovely.

April 26, 2025
Unprompted review
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Reply from wyselondon.com

Hi Christina

Thank you for your lovely words, we will be sure to share this great feedback with our Store.

Beat,
Wyse

Rated 1 out of 5 stars

Not a great one for leaving bad reviews…

Not a great one for leaving bad reviews but wasn’t impressed by the unfriendliness of two of the ladies in the Kings Road shop this afternoon. The young girl was really helpful but the other two older women looked totally stressed and unwelcoming and the shop was empty!

April 22, 2025
Unprompted review
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Reply from wyselondon.com

Hi Sam

Thank you for taking the time to leave a review, we are so sorry to hear that you had a bad experience in store, we have escalated this for you and we will be sure to look into this internally.

Best,
WYSE London

Rated 5 out of 5 stars

Marylebone shop divine

I been shopping at the Marylebone branch and online for a couple of years and I’ve been very happy. Original designs, beautiful cut/sizing, comfortable and flattering fabric and amazing staff (bravo). Just introduced my friend and she loves the brand. I’ve always had prompt refunds online (I tend to buy two sizes return one). I find with the drawstring trousers go down a size. Tops true to size. Dresses true to size. Bought for my 21 year old daughter too. I love the fact that the clothes don’t age. Everything I’ve bought has washed well, travelled well and worn well. This is my honest opinion, I’m just so happy that clothing brands like WYSE exist. Thank you, from a very happy and appreciative customer.

February 14, 2025
Unprompted review
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Reply from wyselondon.com

Hi Pam

Thank you for your lovely feedback, we have shared this with our store :)

Best,
WYSE London

Rated 5 out of 5 stars

Prompt and helpful service

Prompt and helpful service. Solution immediately provided to address my concern in a friendly and professional way. This reinforces my appreciation for the Wyse brand. Many thanks, Wyse Team!

April 16, 2025
Unprompted review
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Reply from wyselondon.com

Thank you for your lovely feedback :)

Rated 2 out of 5 stars

Disappointed in quality for price

Disappointed in quality for price. There are much better alternatives. Also think most designs to suit shorter women. Refund took forever and had to be chased numerous times — but did apologise! Still, overall v disappointing.

April 15, 2025
Unprompted review
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Reply from wyselondon.com

Hi Jude

Thank you for your feedback, we have passed this on to our teams, they will be sure to implement the feedback on to future designs.

Best,
WYSE London

Rated 2 out of 5 stars

Wyse white cotton blouses

I bought a white Wyse blouse and when it arrived a was surprised to find that whilst pretty, the quality was poor for the price, approx £150. I was expecting crisp good quality white cotton, but it is really the kind of blouse you can buy at White Stuff or Fat Face for about £50. So really not a good ad for internet shopping where you can’t see the quality

April 7, 2025
Unprompted review
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Reply from wyselondon.com

Hi Marina

Thank you for this feedback, this has been shared with our buying and design teams, they will be sure to improve on future designs.

Best,
WYSE London

Rated 5 out of 5 stars

Love wyse

Love WYSE clothes in general most of my wardrobe is now WYSE.Love them because they are a bit different and I’ve never been anywhere and someone has had same outfit on.Sizing can sometimes be a bit of an issue I’m usually a standard size 2 but sometimes the fit is not the same.I have found the quality very good and that’s why I keep buying.Would love to see more varied sized ladies on lives as it gives a better idea of how it will look bring back Agnes and Judith and think Barbara is always good

April 1, 2025
Unprompted review
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Reply from wyselondon.com

Hi Fiona

Thank you for this lovely feedback, we will be sure to pass this on to our teams :)

Rated 5 out of 5 stars

I just found WYSE

I just found WYSE. I love them. Great unique clothes. Shipping is easy and love the free returns.

March 20, 2025
Unprompted review
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Reply from wyselondon.com

:)

Rated 4 out of 5 stars

Great customer service

Great customer service. Great connection with its audience through live social media events to see styling options. Beautiful feminine options and details, although sometimes it can be hit and miss.

April 4, 2025
Unprompted review
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Reply from wyselondon.com

Thank you for your feedback Karen :)

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