Xentair International Ltd Reviews 

391
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I am always very impressed with our service from Xentair. As always, their communication is prompt and friendly and they will do everything they can to help. Delivery is super quick and arrives we... See more

Rated 5 out of 5 stars

A fantastic company to deal with. I came across them during lockdown when we struggled to get anyone to provide the exact drum we urgently needed. Xentair came up trumps with next day delivery and a... See more

Company replied

Rated 5 out of 5 stars

After having significant problems with ordering the part through Xerox, Paul Miles made the process dealing with Xentair great. Although the part was originally out of stock, he helped get a part a... See more

Company replied

Rated 5 out of 5 stars

I left a previous bad review as I did not receive my product which I have to say I feel bad about now, because the companies customer service man Paul has been outstanding and I think the problem was... See more

Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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4.9

All reviews

(391)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, product actually arrived damaged so contacted the company sending pictyuire and another one was sent out to rerplace wihtin 24 hours, excellent service

April 17, 2024
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Rated 5 out of 5 stars

Excellent company

Excellent company, nothing too much trouble!
I had a problem with my printer which my usual engineer gave up on. Although I am well out of their area Xentair took the time, and several phone calls,
to explain how to solve the problem.

March 11, 2024
Unprompted review
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Reply from Xentair International Ltd

Thank you Headley. Always here for you.

Rated 5 out of 5 stars

Highly recommended!

Paul was fantastic, made a huge effort to help even though we were out of his way, and he fixed what seemed to be an unsurmountable problem through sheer tenacity - would highly recommend this company

March 11, 2024
Unprompted review
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you Caroline.

Rated 1 out of 5 stars

I've never used this company and a…

I've never used this company and a payment was taken from my bank account this morning at 8.50am. I can't find any way to contact this company other than here. I will be contacting my bank!

March 3, 2024
Unprompted review
Xentair International Ltd logo

Reply from Xentair International Ltd

Hi Lucy, we've not taken any money from your bank account and searching for our company on any search engine shows our contact phone number and email address etc. So you must've left a review for the wrong company.

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Rated 4 out of 5 stars

A spare part for my Xerox Phaser 6600…

A spare part for my Xerox Phaser 6600 was easy to find on the website. Price for the item (a small plastic slider for the paper tray) was way too high. Unfortunately I had to pay almost 23 euro for import taxes and delivery outside the UK (Belgium), but that's not something Xentair to blame for. Delivery was prompt after paying import duties. And most important: no need to replace this laser printer for a new one, it's again working fine after installing the spare part.

December 13, 2023
Rated 5 out of 5 stars

First rate service

I required a small but important part on a 7 year old machine. I was delighted to find that you had one in stock and by opting for fast delivery it was with me the next day. It fitted perfectly and solved my printer problem.Can’t get better service than that!

December 4, 2023
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Rated 5 out of 5 stars

Your company is great because of the staff you have.

Your company is great because of the initial contact person - Harry Piggott. Harry was most helpful. He promised to check something out - and he did it and got back promptly. Very impressed with customer service including courtesy and professionalism.

October 31, 2023
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Rated 5 out of 5 stars

Outstanding customer service!

Outstanding customer service. I've bought an IP Board for my Xerox WorkCentre, and the help I have from Paul every day to solve the issue, it's above every expectation. The best experience I ever had. Many thanks for all.

October 17, 2023
Rated 5 out of 5 stars

This was a great purchasing experience

This was a great purchasing experience. I needed fast replacement of some printer parts that the official Xerox store was not able to provide before at least 3 weeks. Here they were announced in stock, but I wanted to make it sure (I had to cancel orders made the same day to other shops because items announced in stock in fact were not) so I contacted the Xentair customer service, got confirmation within minutes, placed the order, material shipped the same day and delivered few days later (from UK to France).
Thanks, and keep up the great work.

October 19, 2023
Xentair International Ltd logo

Reply from Xentair International Ltd

Merci beaucoup pour votre incroyable avis et nous sommes très heureux que vous ayez trouvé notre service excellent. Chaque avis comme le vôtre compte beaucoup pour nous et aide les autres comme vous à voir que nous nous soucions de nos clients. Merci.

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