XLN Reviews 

Watch out with this company. I've just had £6.37 charge ddded to my account for business assurance services. Apprently it's an insurance in case an engineer has to be called out for an internal problem. And get get this, you have to opt out of it. So they add it on without your permission and you have to opt out. Talk about sneaky buisness practices. Oh and their broadband is slow and their wifi router doesn't reach most of the premises, Ive had to invest in extenders. I wish I had never gone with this company.

They have added extra charges saying for business assurance even though I told them not to add it and later added some other charges with out letting us know.

Had upgarded from copper to full fibre by xln. Didnt beleive a word Sales rep said about no hidden costs as had worst previous experience. Same thing happen, the day of installation openreach said they didnt know had to install a new line. They ran the line when challenged but didnt go live. Later next day xln demanding another £438 + vat for lines to go live as advanced charge on top of original cost of engineer visit of £225 + vat for 2 lines. Also their own team member denied thaf £225 cost was engineer visit cost as mentioned by sales person at the time of selling these lines. Said it was just our adminitrative charges by xln.
Launched a complaint and when i called them today to check on update after putting me on hold for 10 minutes just cut the call off as they literally have no answers. Most pathetic customer service and more like a group of scammers.

Been with XLN for over 10 years, no real issues; however, they have been taken over by Daisy, whoever they are. Apparently, we are out of contract, so our two broadband lines have increased from £125 per month to £250 per month. Customer service pointed me to a clause on page two of a bill from two months ago that mentioned the contract was ending, with no mention of prices doubling. I guess that is their way of rewarding loyalty. I have now initiated the switch; I think they will be all over me, asking why and trying to persuade me to stay. Too late!!!

XLN adds new charges even after payment and an open complaint

We paid our outstanding balance immediately today, yet XLN has now issued a brand new invoice with more incorrect charges.
£10 “Failed Direct Debit”, £7.95 “Processing Fee”, plus threats of late fees — all caused by XLN’s own faulty systems, not us.

This happened while we have an active complaint open and an ownership transfer in progress.
We had our service cut off over £10, now new charges appear from nowhere.

No other company behaves like this.
We’ve had nothing but stress, confusion and repeated billing errors.

We have submitted a new complaint and will escalate to the Ombudsman if needed.

This company needs urgent investigation.

Very poor service over charge and interest charge no customer skills with staff l never do contract again

I don’t have internet(dsl) over one week still they didn’t send me sms still they they didn’t send me engineer

Absolutely useless, my late father's had them set up a line at an industrial unit and its never worked, only after his passing have i realised he was still paying for it, have spend hours on hold trying to talk to their customer services but never got through, so the bank account closed after dad's death bit now they are sending debt collectors threats, have given them the cemetery details but they still keep calling

Messed up our internet, left us with no business phone line for over a month, charged me excessively to get out of my contract despite it not working and 6 months later, I've just had an email from a debt collection agency because they didn't cancel my old service! it's cost me an absolute fortune!!

Despite contacting me re: the response below, I'm still no better off!

Accepted no responsibility for their mistake and offered no acceptable resolution

Initially the start was good, everything installed and working as it should. However, the bill had a discrepancy that contradicted the initial invoice, when i queried it with the advisor over the phone he effectively lied about what it related to despite it being in black and white on the paperwork, then they try and charge an admin fee because a direct debit was not set up at the time the install was booked, I paid what was ACTUALLY owing, i have had a reminder for the wrong amount, the website says a different figure, and another admin fee despite my having paid what i legally believe i owe, the web chat is useless, you spend at least 30 minutes on hold trying to speak to someone, so their admin is AWFUL. Sort Yourselves Out !!

Absolutely terrible company mis sold to me couldn't then move my cloud number, never anyone to answer phone when you call them, cost me alot of money as had to keep paying to keep my business number live and working. Had to pay XLN and BT for a year. Very poor service the worst I have ever expirienced and they still send me an email saying I owe them money ?????

Made a biggest mistake getting this internet for my business. A guy came to shop and praised XLN small business inter for £27 something excluding VAT

After three month the amount went up to £42 then after three months went up to £48 then £52 and then £58 and now £67!!!!! A SMALL BUSINESS INTERNET!!!!!!!! SMALL BUSINESS!!!! 24th months are over! No more of this nonsense! PLEASE AVOID! It’s better to get the LTE wireless modem 5G one time - put a SIM card £15 unlimited for a month and use that!

Waiting on the line for hours and they hinged up on me without sorting out my issue

The worst internet in the past 20 years. No resolution no better service than dial-up used to be. Optic fibre signal dropping out constantly and there would be fast as a send through the royal mail communication

Despite several communications and complaints no resolution

Signed up with xln specifically told them i didnt want any extra services and charges and 3 months in got hit with another service put straight on my account without my permission. AVOID XLN !!

One of the worst companies

Do not use xln they will promise you a good service but they will over charge you more than BT then they will add additional charges on your bill which you don't have any idea what it's for and you will be on the phone almost two hours switching you to different operators and you have to explain the problem to all of them then they will hang the phone on you.

Been with xln for over 10 years have 2 businesses with them.
Last bill was triple the amount. Apparently my contract had ended. I asked where was my renewal notice they said at the bottom of your last bill. You can even see it it’s in small font and bottom of last page. They are happy to ring email text about additional services regularly but couldn’t even contact me properly about my renewal, most likely so they can charge me triple the amount.

They will surely ring me pleading for me to stay when a port request comes in they do this all the time. I will cancel the 2nd business to. They will lose 2 accounts due to there greed and poor customer service from retention who offered no help in this matter

Constant calls!! I have asked this company to take my number off of their contact list for the past 6+months and they continue to call me weekly from different numbers. I used to use them over a year ago. Service and speeds were rubbish. Took me months to cancel the service too with similar issue, ringing to cancel, saying it’s done and then continuing my billing and calling me for upgrades

Waited 3 weeks for my appointment to reschedule it, once they rescheduled open reach come and refused to fit my line due to it raining

I’m extreamly annoyed

After asking for an explanation no one could give me one apart from”I’m not sending my staff up a poll in the rain”

I waited 4 hours for this to be told after 3 vans come and stood round a poll twiddling thumbs