XLN Reviews 

AVOID - Very Poor Service, Misleading Sales Information, and Unfair Charges

I had an extremely disappointing experience with this broadband provider. The service was unreliable from day one. The internet frequently dropped out, failed to work, or ran at such slow speeds that it was unusable. Despite contacting the technical team on numerous occasions, the issues were never resolved. During several calls, the technical team acknowledged that the service had been problematic from the start and only got better 4 weeks in!!

I was also misled at the point of sale. I was told over the phone that the service was full fibre, which it later became clear it was not. I was also assured that the speeds would be faster than my previous provider (Sky), which was not the case. The service performed worse, not better.

The router was delivered on the final day of the cooling-off period, meaning I had no fair opportunity to properly test the service before that period expired. As soon as it became clear the issues could not be resolved, I escalated the matter immediately. I ultimately had no choice but to cancel and move to another provider.

Despite cancelling due to ongoing faults, I was charged an Early Termination Fee of over £200 for a service that did not work. On top of this, I was also overcharged on my final bill, as I was billed up until 31 December even though my contract ended on 18 December.

The company later claimed their diagnostics showed the service was operating within guaranteed speeds and refused to refund the cancellation fee. This response completely disregards my real-world experience, the repeated outages, and the misleading information provided at the point of sale.

Overall, I found the service unreliable, the sales information misleading, the complaints handling poor, and the charges unfair. I would not recommend this provider based on my experience.

All ways the same problems with the internet. Stops working for 3-4days or even longer every 2weeks or so.

I sold a business. One of the lines was not taken over by the new owner. XLN charged me to the end of the contract, which is fair enough. The contract finished a few days after my bill payment. I was told that I should pay the full monthly payment and would receive a refund by XLN. I was charged extra instead of refund. Don`t trust XLN.

Scam
Company charging extra money people be vigilant

I’ve been using XLN for my business, and they consistently overcharge. I am never billed the agreed amount. This feels misleading and untrustworthy. I would strongly advise against using this company. Here is my customer number 4770544. The issue still goin on

XLN (Daisy) Absolutely above any other the worst company we have ever dealt with.
From the very first communication it went down hill! They came out twice to our company and installed two different lines and charged us for both, they denied doing it and it took me months to get them to admit they were wrong, then took months for them to refund us! The phone line never worked from day one and hasn’t for 3/4 years, the internet dropped out on a regular basis, we couldn’t run our machines and to cap it all off I called them last week to get the line fixed, they said the engineer will be there between 8 and 12, I explained our employee can’t get there until 9 and asked if the engineer could be informed of this, they said no you will have to change from 12 till 6! We close at 12 on Friday. That week we were burgled and have no ring footage or cctv. DO NOT GO WITH THIS SHAMBLES OF A COMPANY!
Today we called to cancel their services! We have a 30 day cancellation notice. The telephone engineers are rude !

Worst network and unhelpful customer service and always taking advantages of customers loyalty.
Rude customer service and don’t even appreciate the customers loyalty.
Never offer anything for their mistakes.

I did not receive an email or notice that my contract was ending, I only found out from my bank statement as I noticed my bill had jumped up by nearly 50%. I phoned and was told I was informed via email in September. I said I did not think I was and I asked them to check and they forwarded me the email. It was the same automated email I receive every month saying my invoice was ready under my account, no mention of the contract. What you did write was on the online invoice under my account write on the second page in the middle of a paragraph in very small, grey print that my contract finished next month. And with no info on the price rise. I am sorry but that is not being informed, that is trying to keep it as hidden and invisible as possible. XLN always emailed me about my contract ending and sent me paper letters but I feel Daisy is not transparent and I definitely have to leave as I can't afford this, I live off my state pension, and I am very disappointed in this company.

Don’t go with this company
Really bad experience

Very bad experience with this company,especially about their customer call centre, staff no be patience and ruled, wifi signal is poor, only use it for card payment machine, it has failed to connected cased my business lost payments, also they increased your bill only emailed you and added extra services without your agreement, not consider to use this company any more !

Good morning all , to join the Xln so called as daisy now a days , is the worse deduction of my life . I hope I should read the reviews before join the services . Here is the experience with Xln that I m still struggling and no one is helping me .

Last year one person come to my office and tells me that we will give you a very good deal and according to that deal you have to pay only 27 pound every month for 2 years and as you have small buissness so you don’t have to pay anything and you can cancel it any time without paying daisy anything . Seems good deal so I agreed . Please be noted they tells me . 27 pound but money goes from my account as 32 pound . They will never tell you the vat charges . So please add it by yourself . After 2 months . Suddenly my bill goes up by 45 pound every month. I calll them they told me they added insurance with out my permission. I removed and they credit me back and I received the letter my insurance is removed , but next month again happen , again removed. , credited and received letter . It continues . On the end I fed up , and my buissness was not good . So I desided to move the buissness from there . I give Xln new address . They charge me 120 pus vat to change the service only . Plus bill 45 . I adjusted that as well . Again 2 month no one came to provide me services . Giving me next month date , then next month . So I decided to leave Xln . 3 month ago I call them , that I frustrated from your services please remove and close my account . Then the show begins . They told me I have to pay 199 plus vat for early termination. Then I told them what about the agent had give me deal without no fee . They refused that we didnot give you any thing in written . We did not know that person. I call him he said I m no longer in work with Xln . So , I agreed with 199plus vat to get rid from this bullshit company . But all the drama from this company not finish yet . Next month again 45 cut from my account . I call them that I removed the service . Same thing. Apology , credit , letter, then I received the call from Xln , you had fill the form wrong You had put the date on the form as 2028 can I have the permission to change it as 2025 . I said okay . After that 2 months passed , they every month deduct from my account 45 pound that is bill , vat and insurance that I never requested. Means I had paid to them 120 pound account destination changed , that they are not refunding me , every month 45 month that include insurance without my permission , and the interesting thing is that , I m paying alll these without any buissnesss . I don’t have any buissness but stilll I m paying . They are totally fraud , scammers , please please read peoples genuine reviews in negatives that I should do but I didn’t . I m stressed , called everyday , but no one is helping me . I had talked to my solicitor now and they will help me because this company is not going to help me anymore .

Currently in a dispute with them regarding the shocking (lack of) service they have provided my partner's business. Interaction with certain of their online agents was frankly shocking. She has currently been without phone coverage for nearly a month and we find ourselves in a Kafkaesque wrangle. Despite this total lack of the service we pay for we were told that we can not cancel the contract without penalty. I intend to contest this, if necessarily legally.

They charged me £84.60 for 6 months and then called today saying their fee is £30. Liars, definitely stay away from them. The internet is poor quality and doesn't work; you complain repeatedly but they don't fix it. This is the worst internet in the UK.

Awful
Can’t get any answers bull you what they like when they like have no customer service culture whatsoever don’t use them

Stay away from these scammers they came to my shop they guaranteed that they will only charge £21 for internet after I signed with them for 2 years contract they told me I cannot cancel it and every month they charged me over £80 unbelievable after 2 years they took all my money please stay away from this dodgy company
Acc number 4688086

I wouldn't go anywhere near this company they lie customer service is awful if you value your business DONT USE THIS COMPANY

I am extremely disappointed with my experience with XLN. In November, I received a cancellation email from BT informing me that a new order had been placed on my line by XLN—an order I never requested. I contacted XLN immediately and was assured the order would be cancelled. Despite this, on 2nd December I discovered—only after one of my tenants informed me the internet was down—that my line had again been taken over by XLN without my authorisation.

Since then, I have contacted XLN multiple times, yet every time I’m told that the issue is BT’s responsibility. This is despite the fact that it was XLN who initiated both unauthorised takeovers. At one point, I was even given a “code for the line” and told to pass it on to BT. When I did, BT confirmed that they had no idea why XLN would instruct me to do this and clearly stated that the takeover request had come from XLN’s side.

This entire situation has caused significant disruption: I’ve been left with no internet access, and my tenants have experienced ongoing inconvenience and frustration. It is unacceptable that XLN can repeatedly take over broadband lines from other providers without carrying out proper checks or obtaining the required authorisation.

Based on my experience, I cannot recommend XLN. Their actions have shown a complete lack of accountability, poor communication, and disregard for the impact on customers.

11/12/2025 I would now like to add that XLN have replied to me with the following;

"Thank you for providing further details. However we have reviewed the details provided and are unable to locate any live services from recent times so unable to review this further"

I have repeatedly made it clear that I am not an XLN customer. Their organisation took over my broadband line from BT (my actual provider) without conducting the necessary checks. This further demonstrates their lack of competence, as they are unable to properly understand a complaint or follow the correct protocols.

Watch out with this company. I've just had £6.37 charge ddded to my account for business assurance services. Apprently it's an insurance in case an engineer has to be called out for an internal problem. And get get this, you have to opt out of it. So they add it on without your permission and you have to opt out. Talk about sneaky buisness practices. Oh and their broadband is slow and their wifi router doesn't reach most of the premises, Ive had to invest in extenders. I wish I had never gone with this company.

They have added extra charges saying for business assurance even though I told them not to add it and later added some other charges with out letting us know.

Had upgarded from copper to full fibre by xln. Didnt beleive a word Sales rep said about no hidden costs as had worst previous experience. Same thing happen, the day of installation openreach said they didnt know had to install a new line. They ran the line when challenged but didnt go live. Later next day xln demanding another £438 + vat for lines to go live as advanced charge on top of original cost of engineer visit of £225 + vat for 2 lines. Also their own team member denied thaf £225 cost was engineer visit cost as mentioned by sales person at the time of selling these lines. Said it was just our adminitrative charges by xln.
Launched a complaint and when i called them today to check on update after putting me on hold for 10 minutes just cut the call off as they literally have no answers. Most pathetic customer service and more like a group of scammers.