XLN Reviews 

Very knowledgeable people, answered all our queries very clearly and resolved our issues promptly. Very impressed!

after 5 years using the service my contract came to an end and after 2 weeks they charge me double. and the guy on the phone telling me as an adult i need to check my bills because they sent me a reminder. ( which i think is an insult and inappropriate to use that words to a customer).never again use thier service

Scam stay away. Company based in India. They don’t really care when you have agreed. Told over the phone that it will be £10 per month and now charging £35 for 1 analog line. When questioned they said we have recording when I said ok send me recording sent me a blank file which so not open. Stay away. Choose local company pay few quid extra at least get better service.

Worst ever experience in 25years of my business dealings.
Whilst I was continuing with a payment plan that was agreed with the account office, the money was being taken from my account each month according to the agreement which was confirmed in writing, I was threatened by taking legal action through debt collection agency with an extremely rude manner.

I have the details of the the lady at the account office and the man at debt collection agency but I will not mention it here for courtesy reasons.

I thought xln was excellent but I found them the worst.

I used Daisy Communications (formerly XLN) for business broadband and phone services and had a very frustrating experience, particularly around contract end and cancellation.

What should have been a straightforward process became unnecessarily complicated due to poor and inconsistent communication between teams. I received conflicting information about contract dates, notice periods, billing, and cancellation options, which caused significant stress and wasted time.

In addition, there were unexpected and poorly explained charges, and the price was increased more than once within a year, which was never clearly highlighted at the point of sale. As a small business, these hidden costs and sudden price rises made budgeting difficult and damaged trust.

During the cancellation process, the confusion resulted in my office being without internet, disrupting business operations and causing avoidable anxiety. This situation could have been prevented with clearer communication and better internal coordination.

After raising a formal complaint, senior management acknowledged shortcomings in communication and offered a goodwill refund. While I appreciate that acknowledgement, it came only after escalation and considerable effort on my part.

My advice to other small businesses:

Watch out for hidden charges

Expect price increases during the contract

Get everything in writing, especially around contract end and cancellation

The service itself may work, but customer communication, transparency, and billing clarity need major improvement.

Worst customer service. They are cheap but you get what you pay for. Phone lines go down very often. Customer service is useless. Cannot run an NHS business using them.

XLN is a dishonest company. Do not do business with them. They withdraw money from my account without permission and they do not help at all when there is a problem.

I personally used their service and I regret it. For months, my internet service was not activated. They always make excuses and delay the process. Despite this, they continue to take money from my account regularly.

Customer service is extremely poor. They are rude, not helpful, and they even hang up the phone on me. I have tried many times to solve the issue, but nothing has been fixed.

I strongly advise everyone to stay away from this company.

I am very disappointed with this company, I was convinced that my phone and internet would be under £26 each month, that is why i go ahead to go with the deal, i spoke to Andy and he assure me that the bill will not going up and i will get discount each momth
The first bills was £17.21 and my second bill is£89.39, i try to talk to someone to chat online they have me holding and no one come back online.

This is a new business its hard when you just start a new business.
I have to cancel my direct deit for i dont want them to overcharge me.

Just had Daisy set up a direct debit without my knowledge, my approval or signature. Total scammers. And not one person in the whole organisation has ever revealed their name. I wonder why? Be very wary of this rogue operation. Their high level rating on Trustpilot is very suspicious.

Spoke to Zak very nice guy very helpful made it very easy and explained everything carefully excellent job all round

Ordered broadband sent invoice completely over charged my account asked to set up direct debit then took the overcharged payment. Wanted to cancel they wanted large amount so I ended my agreement as the service was awful. Emails sent complaining and now threatening bailiffs on me!

Agreed a two year deal with XLN/Daisy fixed price £27 plus VAT. Billing comes out at £47 ! Turns out they have what are known as opt out add on charges where they bill you for services you never requested? So I go on line and have an exchange with Ryan who is obviously having a bad day. He won’t accept that add on charges have to be mutually agreed on signing of the contract, he reckons they can be added on later, anyway he refused to refund what has been overpaid so I will be taking matters to Offcom, don’t trust these Bandits!

A company can't just add services to a signed contract and make you deal with it; they need your explicit, informed agreement to those new terms, similar to how a new offer would be presented

Was on a phone support line ( calling from glassworks) and the guy was amazing and so patient with us and sorted our issue asap. 10/10 service thanks

This company is shockingly incompetent and irresponsible. All they offer is empty assurances and misleading information. I had broadband and two VoIP phone lines with them for my business. Around midnight, all services went down — broadband and both phone lines — without warning. As a restaurant that relies heavily on phone orders, this is not a minor inconvenience; it is business-critical. I first tried their online chat, which claimed a four-minute wait time. I waited over thirty minutes with no response. I then called support and waited twenty-five minutes just for someone to answer. My call was then transferred three times between different agents, wasting over forty minutes in total. Eventually, one agent informed me that my line had been “slammed,” claiming that another provider had somehow taken over my broadband and phone services. This was presented as if it were normal. Apparently, anyone can just take over a long-standing business line without consent — which is either a serious security failure or complete nonsense.I have run this business for years. My account (4874893) has always been paid by Direct Debit, with no missed payments. Despite this, I was left without any clear explanation, no confirmed resolution time, and no urgency from their side. Because of their failure, my restaurant was left without phone lines for takeaway orders on our busiest trading days, putting thousands of pounds of revenue at risk. The support staff were slow, unhelpful, and dismissive, and the entire experience shows a complete lack of professionalism and accountability. If you rely on broadband or phone services for your business, avoid this company at all costs.

Wish I'd have read the reviews before agreeing to use this company.
Sales advisor PROMISED me all cancellation fees with my other company would be paid off if I transferred.
This is NOT the case, and I'm potentially now £700 out of pocket.
I've asked for call recordings of this initial call.
DO NOT USE.

Took this contract in November 2025 with great expectations. Confirmed a complete changeover from the previous provider in the early days of December. till this time NO news. Money taken twice from the direct debit but NO incoming calls ONLY outgoing calls possible. It is a total disgrace. I haven't even got a single mail confirmation other than text messages. Not even a mail confirming my account number. NO handset received. it is the 3rd month. NO incoming calls whatsoever.

There should be a Zero Star - Shocking company!!

They plagued me with phone calls to take on their service, from day one the internet either did not work or continually dropped out, no wi-fi, machines stopped working mid production causing loss of jobs and materials.
Constantly told it was our fault/our building/ BT Outage, the list goes on... they send an engineer out who says its their router, nothing wrong with my supply, then try to charge me for the engineer!
Strangely they added some 'assurance' to my account without me asking, I wondered why the bills had gone up so much, then the irony that they say as I cancelled the 'assurance' I have an engineer charge. Absolute Scammers!
I have contacted Ofcom, I am not alone it seems, I need a SARS report from them to take the matter further and strangely they have not supplied this.
AVOID AT ALL COSTS!!!!
I really wish I had read the reviews here, people with EXACTLY the same problems here and stuck with BT after 3 years of not dropping so much as a minute of connectivity
DO NOT TOUCH THIS COMPANY

Just moved across our broadband and phone. We need some technical help as the phone will not work and I cannot get through on the phones or access the website to live chat. Great start. Finally got sorted but took a long time on the webchat. Would have been much quicker to be able to talk on the phone.