XO HOTELS AMSTERDAM  Reviews 

Reply from XO HOTELS AMSTERDAM

3 days ago

Oliver,

The tram stopping directly outside made getting into the city straightforward, and it is lovely to hear that a clean room and a friendly welcome completed the experience. Thank you for sharing those practical details alongside your impressions of the team.

You found the journey to downtown convenient, with a main train station also around ten minutes away on foot. That combination gave you different ways to get around without relying on a car. Your description is useful for future guests because it explains what made the location work for your visit, rather than simply calling it well connected.

It is equally good to know that the room’s cleanliness stood out. After spending the day exploring, coming back to a clean room and a welcoming team is a reassuring way to end the day. We appreciate you mentioning both: the condition of the room and the way people are treated each contribute to how a stay feels.

At XO Hotels in Amsterdam, reception is staffed 24 hours a day, so guests have someone available whether they are setting off early, returning late or have a question during their stay. Your kind words about our staff are especially welcome in that context; availability matters, but so does a friendly response.

For a future visit, direct bookings through our website include a 10% discount and the first hour of late check-out free of charge. Booking directly also provides direct contact with the hotel about the reservation—useful information when comparing options for another city break.

Thank you for a review that captures both the practical side of your stay and the welcome you received. We would be pleased to welcome you back.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Armand Bedi,

Sometimes the location is what makes a hotel the right choice for a trip. We are pleased ours was such a good fit for yours, and appreciate you taking a moment to share that.

“Perfect location” is a short review, but it tells us that an important part of your stay worked well. Choosing where to stay is about more than a point on a map: it is about how that place fits the visit you have in mind. Your plans are your own, so we will not assume which attractions, neighbourhoods or journeys made the location particularly convenient for you.

Being able to head out and enjoy Amsterdam, then return to your hotel for a pause before the evening, can give a city break a pleasant rhythm. We hope the location helped you make the most of your time in that way.

For travellers considering a stay, another practical detail is that the reception at XO Hotels in Amsterdam is staffed 24 hours a day. Guests have an on-site point of contact for assistance, including when arriving late or leaving early. Knowing someone is available can make the practical side of a visit feel more straightforward.

If you choose to return, it is also worth knowing that reservations made directly through our website include benefits such as a 10% discount and the first hour of late check-out free of charge. Communication about the booking is directly with the hotel team, too. These are useful points to consider alongside the location when planning another stay.

Thank you for your positive feedback. We would be happy to welcome you back to a base that already suits your plans.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Megan c,

It is good to hear that the location fitted your plans so well. Having a convenient base can make a real difference to a visit, and we appreciate you taking a moment to share that with other travellers.

Your comment puts the emphasis on what mattered to you: being well placed for the local areas you wanted to explore. Whether a trip is carefully planned or leaves room for spontaneous discoveries, it is reassuring when the hotel’s location works with the day rather than complicating it. Heading out to explore Amsterdam, then returning for a break before the evening, is a simple pleasure when the location suits your itinerary.

For future guests, your review offers a useful personal perspective. The right base depends on the places each traveller wants to visit, so we are pleased that this one worked particularly well for you. We hope it helped you spend more of your time enjoying the trip.

Alongside location, having someone available when needed is another practical part of a stay. The reception at XO Hotels in Amsterdam is staffed 24 hours a day. Guests therefore have an on-site point of contact for assistance throughout their visit, including outside the usual check-in and check-out times.

If you stay with us again, booking directly through our website includes benefits such as a 10% discount and the first hour of late check-out free of charge. You also communicate directly with the hotel team about your reservation. These are useful details to keep in mind when comparing options for a return trip.

Thank you for your positive feedback. We would be happy to welcome you back when your plans next bring you to the city.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Rhea Hammersley,

Feeling safe and being happy with the location are important parts of a stay, so we are pleased those stood out positively for you. Thank you, too, for being clear about the one thing that let the experience down: the dirty shower tray and shower door.

We are sorry these areas were not properly cleaned before you used the bathroom. Even when everything else feels right, finding dirt in the shower can undermine confidence in the care given to the room. You should have been able to settle in and use the bathroom without that concern.

Your feedback identifies two specific areas that need attention, rather than simply saying the bathroom could have been better. Both the shower tray and the door belong in a thorough cleaning and room check. Your description is useful in reviewing where those checks need greater consistency, although we cannot confirm any inspection or corrective work in your particular room from this review alone.

The reception at XO Hotels in Amsterdam is staffed 24 hours a day. A report during your stay would have allowed the team to inspect the shower promptly and arrange further cleaning. That opportunity to assist does not change our responsibility to have the room ready in the first place, and it should not fall to guests to identify missed cleaning tasks. Improving the reliability of those checks remains important.

We appreciate that, despite this issue, you still describe the hotel and location so positively. For a future visit, booking directly through our website includes benefits such as a 10% discount and the first hour of late check-out free of charge. The standard of cleanliness should, of course, be the same however you book.

Thank you for sharing both what reassured you and what needed to be better.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Russ Jacobsen,

Thank you for your review and for the straight-to-the-point feedback.

We’re glad the location worked well for you. Being able to head out into the city without a long journey, then come back to your room in the evening, is a big part of what makes a stay easy.

Worn or tired carpets are not the impression we want a room to give, and we’re sorry yours stood out for that reason. Floors set the tone for how clean and fresh a room feels, so your comment is a fair one and we take it seriously. If something like this is noticed during a stay, reporting it at the desk allows the team on site to look at it right away, whether that means a closer clean or checking the room itself.

At XO Hotels in Amsterdam, the reception is staffed 24 hours a day at all 10 locations, so there is always someone available to step in, at any hour. We use guest feedback structurally to improve room upkeep, and the condition of floors and carpets is part of that. Our teams work on keeping the standard consistent from one hotel to the next, and short, clear remarks like yours help us see where to look.

For future guests, it’s good to know that those who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between.

Thank you for taking the time to share your experience. It helps future guests know what to expect.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Longmountain,

Thank you for your review and for staying with us.

A self-service terminal that makes both check-in and checkout quick is a small thing that shapes a short stay, so we’re glad it worked so smoothly for you. Arriving, getting your key without a queue, settling into a clean room and leaving the next morning with no fuss is the kind of one-night rhythm we hope for every guest.

XO Hotels has 10 locations across Amsterdam, and the reception at each one is staffed 24 hours a day, so there is always someone at the desk, whether you arrive early or come back late, even when the terminal handles the paperwork. Our teams work on keeping the experience consistent from one hotel to the next, and the feedback of guests like you helps us stay on course.

For your next visit, it’s good to know that guests who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between.

It’s great to hear you would stay with us again, and we would be happy to welcome you back. Thank you for taking the time to share your experience. It helps future travellers choose with confidence.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

BURAK GÜN,

Thank you for sharing your experience. We are sorry to hear that the start of your stay at XO Hotels Blue Tower was disappointing, particularly as you were visiting Amsterdam to celebrate your wife's birthday.

We would, however, like to clarify how the situation was handled by our team.

When you reported the condition of room 818, our Front Office employee inspected the room and took photographs of the issues you pointed out. He offered to personally clean the bathroom and replace the bed linen immediately, in an attempt to resolve the situation without further inconvenience to you. However, you declined this offer and requested a full refund instead.

As you remained dissatisfied with the proposed solution, our team arranged for you to move to another room. This room change was completed within approximately one hour of your initial complaint.

We understand that receiving a room that does not meet your expectations is frustrating, and we regret that this affected the beginning of your stay. Nevertheless, we did take action to address your concerns and offered both an immediate opportunity to correct the housekeeping issues and an alternative room.

Regarding your request for a full refund, our Terms and Conditions, which you accepted when making your reservation, set out the procedure for handling complaints during a stay. As the reported issue was addressed through the room change and you were able to continue your stay in an alternative room, we are unable to agree to a refund of the accommodation cost.

We are sorry that you left with a negative impression of XO Hotels Blue Tower. Cleanliness and guest satisfaction are important to us, and we take feedback of this nature seriously.

We wish you all the best,

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

a deb,

Thank you for your review and for describing your stay so specifically.

A sticky nightstand, a bathroom floor that ended up soaking wet after every shower, and beds and pillows that felt hard are not the comfortable stay we want guests to have, and we regret that your room, and your friends’ room in building B, didn’t meet expectations. We’re glad the quiet came through, and that the upgrade from a double to a four-person room gave you extra space.

Had these points been raised at the desk during your stay, the team could have looked at them right away, whether that meant cleaning the nightstand, checking the bathroom drainage or finding different pillows. At XO Hotels in Amsterdam, the reception is staffed 24 hours a day at all 10 locations, so someone is always available to step in.

We use guest feedback structurally to improve our hotels, and room cleanliness, bathroom upkeep and the breakfast offer are part of that. Our teams work on keeping the standard consistent from one location to the next, and your comments on both buildings are a useful reminder of why that matters.

Please note that we do not advertise that we have a restaurant in our hotel for dinner or lunch.

For future guests, it’s good to know that booking directly via our website gives 10% off, includes city tax and offers the first hour of late check-out free of charge. Direct bookers also deal with the hotel itself, with no third party in between.

Thank you for taking the time to share the good and the not-so-good so clearly. It helps future guests know what to expect.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Thomas Child of GOD,

Thank you for your review, and for coming back to us three times already. Hearing that a stay here feels like a perfect place to call home for a couple of days is about the nicest thing a hotel can read.

We’re glad the beds felt so soft and comfortable. Sinking into a good bed after a busy day out in the city and getting a proper night’s sleep is what makes a short trip feel like a real break. It also means a lot that you found the staff friendly and the stay well worth the money, because comfort at a fair price is what we aim for.

XO Hotels has 10 locations across Amsterdam, and the reception at each one is staffed 24 hours a day, so there is always someone at the desk, whether you arrive early or come back late. A friendly welcome is our starting point in every hotel, and our teams work on keeping that experience consistent from one location to the next. The feedback of returning guests like you is a big part of how we stay on course.

One thing worth knowing for your next stay: guests who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between, which suits those who return often.

Thank you for taking the time to write such a warm review. It helps future travellers choose with confidence, and we look forward to welcoming you back again.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Stefan F.,

Thank you for your review, and for explaining so clearly what “queen size” meant to you.

A bed that slides apart in the night and leaves a gap in the middle is not what most guests picture when they book a Superior room, and we’re sorry that is what you found. The same goes for beds that felt too soft or worn and left you with back pain. Waking up rested is the most basic thing a hotel room should deliver, and your stay at Artemis fell short of that. We also noted your comment about art and comfort: both should be there, and in your case comfort did not keep up.

Had you been able to raise this during the stay, the team on site could have looked at the bed setup straight away. The reception at XO Hotels is staffed 24 hours a day at all 10 locations, so that help is available at any hour, including the first night.

Your description of how the beds were put together is specific, and we’re passing it on to the teams responsible for the rooms. We use guest feedback to review how rooms are set up and maintained, and bed comfort and mattress condition are part of that. Our teams work on keeping the standard consistent from one hotel to the next, and a detailed review like yours is how gaps in that consistency come to light.

For future guests reading this, one practical point: the room description on our website is the best place to check bed configuration before booking. Guests who book directly there get 10% off, city tax included, and the first hour of late check-out free of charge. They also deal directly with the hotel, with no third party in between, so questions about bed types can be settled before arrival.

Thank you for taking the time to write down what you experienced so plainly. It helps future guests know what to expect, and it gives our teams something concrete to work with.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Marja,

Thank you for your review and for the balanced overview.

We’re glad the location and the connections worked well for you, and that the room felt spacious. Coming back to a roomy room after a day out in the city is what we hope for every guest.

A strong sewer smell in the room is not something anyone should have to put up with, and we’re sorry it affected your stay. The same goes for the cleaning slips: a hair tie left behind in the bathroom by a previous guest is a clear miss, and we regret it. Your remark about mould and the effect on allergic guests is one we take seriously, because air quality and a clean bathroom matter for a comfortable night.

If a smell or a cleaning issue is reported during the stay, the team on site can look into it right away, whether that means checking the room, arranging a fresh cleaning or discussing another room. At XO Hotels in Amsterdam, the reception is staffed 24 hours a day at all 10 locations, so someone is always available to step in, at any hour.

We use guest feedback structurally to improve housekeeping and room upkeep, and our teams work on keeping the standard consistent from one hotel to the next. Specific details like the ones you gave make it easier to see where attention is needed.

For future guests, it’s good to know that those who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between.

Thank you for taking the time to share both the positives and the points that fell short. It helps future guests know what to expect.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Galya Ilieva,

Thank you for your review and for keeping it so clear and to the point.

A clean hotel with a tram stop just a few steps from the door is a practical combination, and we’re glad it worked so well for you. Stepping out in the morning after a good breakfast, with the tram already waiting nearby, makes it easy to start a day in the city without any planning.

We’re also pleased the breakfast offered a good choice. XO Hotels has 10 locations across Amsterdam, and the reception at each one is staffed 24 hours a day, so there is always someone at the desk, whether you arrive early or come back late. Our teams work on keeping the experience consistent from one hotel to the next, and the feedback of guests like you helps us stay on course.

For a future visit, it’s good to know that guests who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between.

Thank you for taking the time to share your experience. A short, clear review like yours helps future travellers choose with confidence.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Kelly,

Thank you for your review and for laying out the good and the not-so-good so clearly.

We’re glad the room price and size worked for you, that the self check-in and check-out machine kept arrival and departure quick, and that there was always someone at the counter. The tram stop and the grocery store close by are exactly the practical details future guests look for.

A cockroach in your friend’s room, a wet patch on the floor that never dried in both rooms, flat pillows, a coffee machine that smelled of old grounds and bed sheets that looked unchanged are not what anyone should find, and we’re sorry. It also matters that you called the team about the wet floor and left without a real answer or a room change. That is not the response we want guests to get, and we regret it. Your concern about the sheets is one we take seriously, because clean linen is a basic expectation. Your note about the missing kettle is useful too, and we’re passing it on.

Reporting an issue at the desk during the stay is the quickest route to a solution, and your call was the right thing to do. We’re sorry the outcome fell short of that. At XO Hotels in Amsterdam, the reception is staffed 24 hours a day at all 10 locations, so there is always a team member who can follow up on a report. We use guest feedback structurally to improve housekeeping, pest control and room equipment, and our teams work on keeping the standard consistent from one hotel to the next. A detailed review like yours shows us exactly where to look.

For future stays, guests who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between.

Thank you for taking the time to write this down so specifically. It helps future guests know what to expect, and it gives our teams concrete points to work on.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

3 days ago

Ila Haas,

Thank you for your review, and for choosing us every time you visit Amsterdam. A guest who comes back on each trip says more about a hotel than any single comment could.

Your three reasons are the kind of detail future guests look for. A location that works for any journey, with easy connections to the airport, central Amsterdam and beyond, takes a lot of the stress out of planning. Add a clean hotel with a simple check-in and check-out, and a good restaurant or market nearby, and the trip starts and ends smoothly. Arriving from the airport, dropping your bags and heading out for dinner a few minutes away is an easy rhythm to settle into.

XO Hotels has 10 locations across Amsterdam, and the reception at each one is staffed 24 hours a day, so there is always someone at the desk, whether you land early in the morning or arrive late in the evening. Our teams work on keeping the experience consistent from one hotel to the next, and the feedback of returning guests like you is a big part of how we stay on course.

For your next trip, it’s good to know that guests who book directly via our website get 10% off, city tax is included, and the first hour of late check-out is free. They also deal directly with the hotel, with no third party in between, which suits those who return often.

Thank you for taking the time to write such a clear and helpful review. It helps future travellers choose with confidence, and we look forward to welcoming you back on your next visit.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.