Best place for dry ice and all the essentials. The San berdo location always opens up nice and early so I try and get in before the rush. Everyone always super helpful and and they make sure you get w... See more
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After thinking Xtractor Depot lied, I have discovered that their 3rd party vendor "Across" baited this transaction with phony claims of next day shipping. Stephanie, I apologize for getting angry and... See more
Company replied
Ordered a SS Buchner funnel. Good product at a good price. Online order was not smooth. Did not receive an e-mail confirmation of the order. Could not print receipt (for business credit card rec... See more
Company replied
Xtractor depot rocks! The team over there in San Bernardino are soo friendly and helpful. Every time you open those doors your greeted w a smile and treated with respect. Coming from a rookie extract... See more
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Company details
Written by the company
Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Contact info
855 Washington Blvd., 90640, Montebello, United States
- 888-733-2712
- xtractordepot@gmail.com
- xtractordepot.com
FedEx messed my order up never got it…
FedEx messed my order up never got it then called you guys ordered more but you did not send it until the following week when I said I needed it shipped ASAP and they said they would send it out that day And I still never got my money back for the lost product so you have stolen $515.00
December 15, 2022
Reply from Xtractor Depot
Hi Erin,
As we discussed on the phone a few times already Fedex has lost the package and a claim has been filed for it. The replacement package was shipped out with the same shipping method as the original package (free shipping). Unfortunately expedited shipping was not paid for and not brought to our attention until after the package already left our facility. Your money has NOT been stolen, in fact you were specific and told us not to issue the refund and to issue a replacement order for you and that is exactly what was done to remedy the situation. Please check your email to see that a replacement order was issued to you. Thanks
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incredibly helpful & knowledgeable
December 2, 2022
Reply from Xtractor Depot
Thank you Advanced Org Tech!! We truly appreciate it!!
Working with xd staff is a pleasure
Working with xd staff is a pleasure. knowledgeable and extremely helpful
November 10, 2022
Reply from Xtractor Depot
Thank you Jase!! Always a pleasure working with you!!
They know their trade
They know their trade. They don't bs. If they have a solution great if they don't they find one.
Also not just one time.
October 28, 2022
Reply from Xtractor Depot
Thank you Justin!! Truly appreciate the kind words! We will always try to come up with solutions to any problems that are brought our way! Thank you for being a valued customer!!
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Great customer service,
October 26, 2022
Reply from Xtractor Depot
Thank you Estelle! Appreciate your support!
Excellent service as per usual
November 1, 2022
Reply from Xtractor Depot
Thank you Justin!! Appreciate the feedback and support!!
Absolute unprofessional and horrible…
Absolute unprofessional and horrible experience ! Never make another purchase here! Shipping department did unacceptable job claiming my package to Canadian customs as over$200 Canadian when each parts purchased was $80 usd !!!
Got another almost $100 Canadian !
Explained all this to company and nothing was done !!!! Garbage way to let customers paying to price for unprofessional business practices
October 1, 2022
Reply from Xtractor Depot
Hi Gary,
Thank you for your feedback. We apologize what has happened. UPS Customs does not allow us to do anything once we declare it. We declared the order at the amount you paid for it and they significantly increased it. We provided proof so you could show them on your end as well. We are further investigating how we can avoid this to happen for any future orders. Thank you for bringing it to our attention so we could further address it.
Always helpful and on time you’re doing…
Always helpful and on time you’re doing a great job
September 28, 2022
Reply from Xtractor Depot
Hi David! Thank you so much for taking the time to leave us feedback, we truly appreciate it. Thank you for being a valued customer!
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Reply from Xtractor Depot
Hi James!! Thank you!!
Thank you very much for taking the time to leave us a review!!
I need to return what I received and I…
I need to return what I received and I can’t get anyone to respond to emails.
September 5, 2022
Reply from Xtractor Depot
Hi Simon, I apologize for any confusion. We have not received any emails or calls from you. I recently tried calling you to resolve this matter. Please give us a call at 888-733-2712 or reply back to the email I sent and we will assist you! Thank you!
Great experience
Friendly staff and they were really responsive and quick to answer any questions I had. Walked me through the process for a maintenance job on a pump that needed attention. They're straight forward and overall a good experience.
September 2, 2022
Reply from Xtractor Depot
Hi Mike! Glad you received your online order quickly! Please feel free to reach out anytime if you have any questions or need assistance!
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XDepot takes advantages of loyal customers.
I just received a $530 bill from Xtractor Depot for repairing 2 broken necks on 2 condensers. This would have been half the cost at my other glass shop. Taking advantage of loyal customers is a good way to lose them.
July 28, 2022
Unprompted review
Very professional and helpful staff
July 12, 2022
I've been a customer for 1 year
I've been a customer for more than 1 years now and I don't feel like a customer, I feel more like family.
Everytime I need something or want to make some changes the staff know the right direction to point me. With the help of Greg I managed to actually double my production with one simple small change.
Thank you so much Greg at Extractor Depot
Cheers, Gene
July 5, 2022
Reply from Xtractor Depot
Hi Gene!
This is great to hear!! We love hearing this!!
Thank you so much for taking the time to leave us feedback on your experiences with Greg! Greg is awesome and definitely knows extraction! Thank you for being a valued customer of ours! We look forward to seeing you again soon!
5 Star !!!!
Been using XD for a long time. Greg is awesome always handles my account. Great customer service. Won’t go anywhere else. Thanks team.
June 9, 2022
Reply from Xtractor Depot
Hello!! Thank you so much for taking the time to leave us feedback! We appreciate you for being a valued partner!
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We've always been able to find what we…
We've always been able to find what we are looking for, placing the order is easy and arrives at our doorstep quickly!
June 8, 2022
Reply from Xtractor Depot
Hi Bethany!
Thank you for your feedback! We truly appreciate it. If there is anything you are unable to find, please let us know! Thanks again for being a valued customer.
Had some issues with shipping promptly…
Had some issues with shipping promptly resolved. I was very impressed.
June 2, 2022
Staff was very helpful and…
Staff was very helpful and knowledgeable store was very clean and the folks at the receiving they were really helpful.
May 11, 2022
Reply from Xtractor Depot
Hello NNG!
Thank you very much for taking the time to leave us feedback on your recent visit! We truly appreciate it! Please reach out if there is anything we can further help you with.
Thanks!
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