While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Best place for dry ice and all the essentials. The San berdo location always opens up nice and early so I try and get in before the rush. Everyone always super helpful and and they make sure you get w... See more

Rated 4 out of 5 stars

After thinking Xtractor Depot lied, I have discovered that their 3rd party vendor "Across" baited this transaction with phony claims of next day shipping. Stephanie, I apologize for getting angry and... See more

Company replied

Rated 4 out of 5 stars

Ordered a SS Buchner funnel. Good product at a good price. Online order was not smooth. Did not receive an e-mail confirmation of the order. Could not print receipt (for business credit card rec... See more

Company replied

Rated 5 out of 5 stars

Xtractor depot rocks! The team over there in San Bernardino are soo friendly and helpful. Every time you open those doors your greeted w a smile and treated with respect. Coming from a rookie extract... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Xtractor depot is the best place…

Xtractor depot is the best place around. They have amazing prices, the customer service is very helpful. They helped me with my order to get what I needed and the shipping was decently fast. Will be doing all my extracting needs from xtractor depot for now on.

May 5, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Hi Chris!

Thank you for your kind compliments and taking the time to leave us feedback!!
Please let us know if there is anything you are looking for or have any questions, we are here to help!
Thanks again Chris!

Advertisement
Rated 5 out of 5 stars

Lab essentials and more

All the supplies to keep the lab running smooth, and they make an extra effort to keep customers happy. Great experiences thus far.

April 15, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Hi Josh!
Thank you for taking the time to leave us feedback! We are here to help and ensure you're operating! If there is anything you need, please reach out anytime!

Rated 5 out of 5 stars

Thank you guys

Thank you guys! Always the best prices for the best pieces of equipment, Juan is consistently the best ever

April 1, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Hi Gabriel!
Thank you for your feedback, we truly appreciate it. We look forward to working with you more!

Rated 5 out of 5 stars

Top tier quality all in all a very well…

Top tier quality all in all a very well rounded supply store.

March 31, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Hi Cristian! Thank you for taking the time to leave us feedback on your purchase! We look forward to serving you again! If you need anything, please don't hesitate to reach out anytime.

Advertisement
Rated 5 out of 5 stars

There's a girl named Jessica there…

There's a girl named Jessica there that's been a total Rockstar.

March 11, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Hi Max! Thank you so much for leaving us feedback on Jessica! She is one of our rockstars here at XD! If there is anything we can help with, please let us know!

Rated 4 out of 5 stars

Did not receive the brass nuts in our…

Did not receive the brass nuts in our order initially. However, Jessica helped me out immediately and we got the shipment sent out right away. Thanks Jessica for your excellent customer service efforts.

March 9, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Hi Britton, Thank you very much for your cooperation with the missing brass nuts. We are very sorry for the inconvenience.
If there is anything we can further help you with, please don't hesitate to reach out anytime. We appreciate your support!

Thank you again,
Stephanie

Rated 5 out of 5 stars

Fast shipping

January 11, 2022
Xtractor Depot logo

Reply from Xtractor Depot

Thank you Eric for taking the time to leave us feedback on your online order! If there is anything we can do for you, reach out anytime!

Advertisement
Advertisement
Rated 4 out of 5 stars

Company is easy to deal with ships your…

Company is easy to deal with ships your in a timely manner. Would definitely recommend.
On a side note , XTractor Depot would be better served using UPS and NOT Fed Ex.

October 1, 2021
Xtractor Depot logo

Reply from Xtractor Depot

Hi Wayne,

Thank you for your feedback and your recent purchase. We do offer UPS as a shipping carrier. If you do not receive this option when checking out, please give us a call and we will make sure your order ships UPS with the proper shipping quote.
Thank you again!

Rated 5 out of 5 stars

Everytime I've dealt with xtractor…

Everytime I've dealt with xtractor depot they help me when I need it and explain the products when I have questions. Last order I made a mistake about when to ship my products. The customer service representative fixed my problem with the quickness making me look like the hero. They go above and beyond every time.

September 6, 2021
Xtractor Depot logo

Reply from Xtractor Depot

Hi Charles,

Thank you for taking the time to leave us a review on your recent experience. We are here to help in any way we can.
Please let us know what size shirt you wear on your next order and we will include a shirt for you.

Thanks again Charles! We truly appreciate your support.

Advertisement
Rated 5 out of 5 stars

I am impressed with the service & my…

I am impressed with the service & my product. Jessica helped me because I had a bit of hard time with my payment and she went above and beyond, she was very friendly and helpful. She sent me the tracking information and I was happy to know where my product was along the route.

You guys exceeded my expectations. Thank will definitely recommend and continue buying my tools from you.

Blessings,

Edith Tinsley.

August 11, 2021
Rated 1 out of 5 stars

Crc parts are worn and beat up with…

Crc parts are worn and beat up with gouges in the metal.. not impressed. They look like they are used parts to be honest.. for the money I spent here I should have gone somewhere else I'm feeling now.

July 14, 2021
Xtractor Depot logo

Reply from Xtractor Depot

Hello Rory,

Thank you for reaching out regarding the issues with your order. Our team attempted to contact you regarding the issue but did not receive a response to the calls or messages sent. We also checked our shipment photos and did not see any damage but would be happy to file a claim for damages on your behalf. Please contact us at your convenience so that we can help. We can be reached at 888-733-2712 ext 705.

Looking forward to helping you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look