Your Next Step Reviews 

190
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making complex processes feel straightforward and stress-free. The service provided is frequently highlighted as outstanding, with many appreciating the personalized attention and clear explanations that simplify every step of the journey. Reviewers are particularly impressed with the prompt response times and efficient communication, ensuring they feel informed and confident throughout their interactions. Many also commend the user experience, noting how easy and smooth the entire process is, often exceeding expectations and leading to successful outcomes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Customers had positive experiences with user experience, consistently feeling well-informed and supported... See more

Response time

Consumers consistently report positive experiences with response times, noting prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more

Company replied

Rated 5 out of 5 stars

I was recommended this agency through a friend who had recently used their services. I cannot explain how fantastic Alan was throughout the process. Knowledgeable, approachable and he went above and... See more

Company replied

Rated 5 out of 5 stars

Alan at Your Next Step, made our first home purchase so effortless. He was very thorough in understanding our individual circumstances, and gave excellent recommendations whilst breaking everything do... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Alan highly enough. From start to finish, his service was professional, friendly, and always reassuring. He took the time to explain everything clearly, answered all my question... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(190)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication 2nd to none

Communication 2nd to none. Was kept up to date at every single point of the process. Everything was explained to us-just the best service. Couldn’t recommend enough.

August 29, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you so much for the great review!! 👏👏

Advertisement
Rated 5 out of 5 stars

Great Experience

I was dealing with Chris at ‘Your Next Step’ and he took control of everything. It was an amazing experience from start to finish.

I would definitely recommend the service that’s provided and will definitely be coming back in the future!

August 5, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Wonderful review Matthew, thank you so much! 🏠

Rated 5 out of 5 stars

Excellent service from your next step

Excellent service from your next step
They were so professional and always so helpful
Kept me informed throughout my application and always offered support and guidance

August 11, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Amazing review, it's been our pleasure! 👏👏

Rated 5 out of 5 stars

Amazing and excellent customer…

Amazing and excellent customer relations, every steps was well explained, the process was fast, easy and convenient. Thank you Chris for all you do

August 6, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you very much for the kind words! 🤩

Rated 5 out of 5 stars

Alan at Your Next Step was fantastic…

Alan at Your Next Step was fantastic from start to finish. He provided clear, honest advice, secured us a great mortgage deal, and kept us fully informed throughout. Communication was excellent and nothing was ever too much trouble. A professional, reliable and supportive service—we highly recommend him.

August 4, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks a lot Stefan, excellent review! ⭐⭐⭐⭐⭐

Advertisement
Rated 5 out of 5 stars

Alan was super helpful and…

Alan was super helpful and knowledgeable. He got us a great deal and kept us informed every step of the way. He was easily contactable and answered any questions we had. Would highly recommend!

June 27, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks a lot for the amazing review, Lyndsay!! 😊

Rated 5 out of 5 stars

Excellent customer service

Patrick@YNS delivered an excellent and supportive service throughout the mortgage process. He was proactive and will take time to explain the available options to you which is very comforting for a first-time buyer

June 24, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback, Ama! 😊

Rated 5 out of 5 stars

Alan is an excellent mortgage advisor

Alan is an excellent mortgage advisor, our experience with him was the best one. I hardly recommend him as a mortgage advisor, he is always kind and ready to help with your questions.

June 20, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback, Maria! 😊

Rated 5 out of 5 stars

Mortgages made easy!

As a first time buyer, I don’t know how I would have managed the process of buying a first home with my partner without Alan’s help. He was very good at explaining complex topics in intuitive ways and I always felt like he had our backs. On several occasions we found ourselves bewildered by something in the paperwork and Alan set our minds at ease after a quick message or phone call. He was very responsive and organised but also warm and personable. Cannot recommend his services enough!

June 17, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Wow, thanks for the amazing feedback, it's been an absolute pleasure!! 🏡

Advertisement
Rated 5 out of 5 stars

Great company

Great company, Alan was very helpful and polite and couldn’t thank him enough

June 12, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you so much Alyx, it was our pleasure!! ⭐

Rated 5 out of 5 stars

Advising on a First time buyer mortgage

As a first-time buyer, I found Chris from Your Next Step incredibly helpful and attentive. He took the time to clearly explain the mortgage process, answered all my questions, and made the experience much less stressful!

May 26, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks a lot Alexander, wonderful review for Chris!! 👏👏

Rated 5 out of 5 stars

Very market knowledgeable and trusted service

We were very impressed by Chris and the team’s approach and detail. Under tight timelines for our remortgage renewal, Chris’s professionalism and personal approach enabled him to provide us with a bespoke service based on our circumstances. Thorough knowledge of the current mortgage market and considerations to help us secure the right product for us.

Would recommend for a trusted and local service.

Richard and Lisa

April 4, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you so much for the wonderful review ⭐

Rated 5 out of 5 stars

I am so glad to have been recommended…

I am so glad to have been recommended Alan as our mortgage advisor. He made the process so simple and as a first time buyer everything seemed so complex and a bit scary. Alan took the time and explained everything so clearly and was always available to answer any questions when needed. Also provided quotes and information on insurances required.
I would recommend using Your next step & will not hesitate to use again in the future. Got my keys yesterday.
Thank you Alan.

May 1, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks very much Ross, it was a pleasure! 🍾

Advertisement
Rated 5 out of 5 stars

We had a brilliant experience with…

We had a brilliant experience with Chris and would highly recommend him to anyone.

He went above and beyond to help us secure our mortgage, making the whole process smooth and stress free from start to finish. Chris was always available to answer questions, kept us fully informed, and worked incredibly hard to get everything over the line.

A genuine professional who really cares about his clients, we’re so grateful for his support and wouldn’t hesitate to use him again.

Thanks again Chris!

Much appreciated,
Marc & Rebekah

May 1, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing review Marc and Rebekah! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Great service and amazing knowledge of the market.

We were recommend to your next step and honestly they were amazing. Patrick was so helpful and literally found the best mortgage for our needs.

I would highly recommend them and Patrick.
Service was fantatsic.

March 6, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you so much for the wonderful review ⭐

Rated 5 out of 5 stars

Excellent customer service.

Patrick at Your Next Step has been brilliant and patient throughout each stage of securing my mortgage. He has explained/outlined each step along the way and this has really helped during an anxious/uncertain time. Patrick has secured me a mortgage that is at an affordable rate which is ideal and a weight off my shoulders! Thank you for all your help. I will definitely recommend Your Next Step to my family & friends.

April 17, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

This is an amazing read, we're delighted Patrick took great care of you! 🏡

Rated 5 out of 5 stars

Very happy clients! Definitely recommend Patrick!

As first time buyers Patrick was really reassuring and knowledgeable. He was very patient and answered all of our questions during such an uncertain time (there was many of them). He also provided us with options and gave us time to look into this ourselves so we could make the best decision for us. We wouldn’t go with anyone else when we need a mortgage advisor again! 10*/10

April 14, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Wonderful review, thank you for taking the time to leave your feedback ⭐⭐⭐⭐⭐

Advertisement
Rated 5 out of 5 stars

A straightforward, comprehensive service!

I don’t get mortgages and was pretty overwhelmed looking at it all. Speaking to Alan and Patrick melted that stress away. They are so informed and professional; talking me through each step and allowing me to ask questions as and when I needed. They were always so quick to reply too when I had a new question or concern. I could not recommend them enough for a straightforward, professional service.

April 11, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks very much Joe, a real pleasure to help you buy your first home 🗝️

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Patrick at Your Next Step Mortgage. His professionalism, expertise, and dedication made the entire process seamless and stress-free. He went above and beyond to ensure everything was handled promptly and efficiently. Truly exceptional service—I highly recommend Patrick and the team at Your Next Step Mortgage!

April 1, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Wonderful feedback, thanks again for choosing Your Next Step! 🏡🗝️

Rated 5 out of 5 stars

Patrick is the best broker ever

We are first time buyers and we didn't know even how to start with the whole thing. Patrick has made it so easy and smooth for us, that we can't thank him enough. He has definitely gone the extra mile replying our questions even out of his working time, with a brilliant attitude, that it felt like talking to a friend. He is reassuring and has calmed down our worries, he's also brilliant at explaining complicated things clearly and easy to understand. I would recommend him to anyone.

March 26, 2025
Unprompted review
Your Next Step logo

Reply from Your Next Step

Wow - what amazing feedback, thank you so much!! ⭐⭐⭐⭐⭐

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look