Your Next Step Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process straightforward and easy. People appreciate how advisors take time to explain everything clearly, patiently answer questions, and provide reassurance at every step. The service provided is frequently described as outstanding, efficient, and stress-free, with many noting the smooth user experience. Reviewers are particularly impressed with the excellent communication, quick response times, and the proactive approach of the team.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Customers had positive experiences with user experience, consistently feeling well-informed and supported... See more

Response time

Consumers consistently report positive experiences with response times, noting prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more

Company replied

Rated 5 out of 5 stars

I was recommended this agency through a friend who had recently used their services. I cannot explain how fantastic Alan was throughout the process. Knowledgeable, approachable and he went above and... See more

Company replied

Rated 5 out of 5 stars

Alan at Your Next Step, made our first home purchase so effortless. He was very thorough in understanding our individual circumstances, and gave excellent recommendations whilst breaking everything do... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Alan highly enough. From start to finish, his service was professional, friendly, and always reassuring. He took the time to explain everything clearly, answered all my question... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(190)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am a first time buyer and me and my…

I am a first time buyer and me and my partner know next to nothing about the process! Patrick explained everything to us in such an accessible way and was such a big help all the way through. He made the entire process easy and I would recommend to anyone

March 27, 2025
Unprompted review
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Reply from Your Next Step

This is wonderful to read, thanks for your review, it means a great deal! 😊

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Rated 5 out of 5 stars

Mortgage

We gave paper work, Chris took care of everything. Everything was stress free and went smoothly. Chris was very professional and he is very good at his work. Chris explained to us everything clearly and it was easy to understand. I refer your next step is the best.

March 20, 2025
Unprompted review
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Reply from Your Next Step

Thanks so much Sumalatha, will be amazing to see you in your brand new home 🏡

Rated 5 out of 5 stars

Helpful and friendly

Chris was so helpful, friendly and worked really quickly. He explained the process very thoroughly and even his emails outlining what was discussed was written in a easy to follow manner. He did a great job explaining what is a complex process. Thank you!

March 7, 2025
Unprompted review
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Reply from Your Next Step

Thanks a lot Hayley, wonderful review for Chris ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

The best I have worked with and I will…

The best I have worked with and I will recommend them and use them over and over again. Got my mortgage offer a few days after initial discussion with them. They were readily available to answer all my question and patient with me. This review is coming late.

December 12, 2024
Unprompted review
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Reply from Your Next Step

Thank you so much for your amazing feedback!! 😊⭐

Rated 5 out of 5 stars

First time buyer

Had a very good experience with this company Alan was very patient talking me through my mortgage and insurances I am very happy to recommend them.

February 13, 2025
Unprompted review
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Reply from Your Next Step

Thanks for the wonderful review Matthew - looking forward to you moving into your first owned property! 🏡🗝️

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Rated 5 out of 5 stars

Great help with my first mortgage!

I found Your Next Step through some online searching. Patrick worked with myself and I am so grateful for all the work he did! So stress free, and he explained the process so well to me with quick responses. Absolutely would recommend.

February 21, 2025
Unprompted review
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Reply from Your Next Step

Thanks for the wonderful review Nell!! 😊

Rated 5 out of 5 stars

Excellent Service

Alan arranged my mortgage and life insurance. His communication was excellent, always in contact with updates. He also explained everything very clearly and made sure I understood all terms and conditions. Overall brilliant service that I will continue to use in the future.

January 30, 2025
Unprompted review
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Reply from Your Next Step

Thanks for the amazing feedback Kathleen 🏡🗝️

Rated 5 out of 5 stars

Patrick was very helpful in offering us…

Patrick was very helpful in offering us advice on our mortgage options for our first home together. He offered excellent customer service and gave us an honest assessment of our own situation after a good chat. Would recommend him to anyone looking for advice on buying a home.

January 24, 2025
Unprompted review
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Reply from Your Next Step

Thanks so much Christopher, delighted Patrick took great care of you! 🗝️

Rated 5 out of 5 stars

First class service

Patrick took all the worry and stress out of applying for a mortgage. He explained everything very clearly and helped us at every step. I cannot recommend his services highly enough. Thank you Patrick.

January 28, 2025
Unprompted review
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Reply from Your Next Step

Thanks for the wonderful feedback Shelley ⭐

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Rated 5 out of 5 stars

Alan has been a great help in breaking…

Alan has been a great help in breaking down the process of applying for our mortgage and all the extras like insurances. As first time buyers he kept things digestible and easy to understand. He set up a WhatsApp so we could reach out with any questions along the way. We are so glad we went with an independent company so we got a more personal service.

January 27, 2025
Unprompted review
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Reply from Your Next Step

Thank you so much Maryam, that's very kind! 😀

Rated 5 out of 5 stars

Patrick provided exceptional customer…

Patrick provided exceptional customer service and expert advice when obtaining a mortgage for our new home. Didn't just give us the first offer available and tried to get me the best deal. Patrick was very reassuring and informative throughout the whole process despite me hounding him at all hours!!. An absolute credit to his company and clearly knows his stuff. Hopefully won't need to, but I'd use Patrick again as our mortgage broker without any hesitation.

January 17, 2025
Unprompted review
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Reply from Your Next Step

Thanks for the amazing review ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company! Our mortage advisor was Patrick Durkin and he was fantastic from start to finish. He went above and beyond at all times with everything he done for us. Any worries we had, he always provided us with reassurance and kept us up to date all through the process. His friendly, approachable manner helped relax us during a stressful time. We can’t thank him enough. An asset to the company!

December 20, 2024
Unprompted review
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Reply from Your Next Step

Thank you for the wonderful review 🍾

Rated 5 out of 5 stars

Excellent service from YNS

Patrick at YNS sorted us out with our new mortgage deal and life insurance. He was brilliant throughout the long process. He is organised with great communication skills and informative regarding the whole process. Replied to all our emails swiftly which made all the difference. Would highly recommend Patrick and would use him again for any future moves.

January 14, 2025
Unprompted review
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Reply from Your Next Step

Thanks for the wonderful feedback 😊

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Rated 5 out of 5 stars

Always Amazing Service - Return Customer

YNS has helped us remortgage twice and more recently helped us secure a new mortgage for a new house. This wasn't without challenges for a business owner/self-employed but Alan took care of everything and guided us through the options. Alan made everything feel super easy and nothing was a bother.
We would recommend to anyone and will be back in a few years when it's time to remortgage again.

December 11, 2024
Unprompted review
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Reply from Your Next Step

Thanks so much Rebecca, a pleasure to help once again! 🏡

Rated 5 out of 5 stars

5 star service

5 star service
We were buying our first home and Alan made the process so seamless and stress-free. Alan also sorted out our life insurance to give us further peace of mind. He is super friendly and approachable and genuinely cares about meeting the needs of his clients. I will be recommending Alan to all my friends and family.

December 13, 2024
Unprompted review
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Reply from Your Next Step

Thank you very much, it's been a pleasure! 👏

Rated 5 out of 5 stars

This was my first time buying a home…

This was my first time buying a home and Alan was so helpful, he explained everything so clearly, as I was unsure of some things due to it being my first time buying. Highly recommend.

December 2, 2024
Unprompted review
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Reply from Your Next Step

Thanks Caroline, you've been great to help! 😊

Rated 5 out of 5 stars

Sat back.

From the beginning of the journey with @ysnmortgage has been a good experience I've sat back and they have done everything for my wife and I.
I would definitely recommend using this company.

November 28, 2024
Unprompted review
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Reply from Your Next Step

Thanks very much for the amazing feedback! 👏👏

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Rated 5 out of 5 stars

100% recommend to all!

We worked with Alan on our recent move and he couldn't have provided a better service!
He explained each step of the process in a way that was easy for us to understand allowing us to make informed decisions.
He went above and beyond helping us especially as we had quite a difficult move and there was lots of moving parts. Anytime we reached out to him, he got back to us super quick with the information we needed.
I have already recommended him to a few friends and family and would recommend him to anyone looking for a mortgage advisor!

November 20, 2024
Unprompted review
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Reply from Your Next Step

Thanks so much Tyler, wishing you all the very best in your new home 🏠

Rated 5 out of 5 stars

The best!

Alan really does go above and beyond and could not have been more helpful and down to earth. Thank you so so much for all your help!! Could not recommend enough.

August 23, 2024
Unprompted review
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Reply from Your Next Step

Thanks a lot Christina - hope you are settling into your new home 😊⭐

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