Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.
31 Strathmore House, G74 1JN, East Kilbride, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alan was amazing, very informative and made the whole process of buying our first home very smooth. He answered any queries we had in detail and was in regular contact throughout, would highly recommend using Your Next Step !

Reply from Your Next Step
Great experience, Alan went above and beyond to make sure we were supported and informed along the way. Especially helpful was how Alan liaised with our converyancer to make sure the mortgage offer was sorted speedily.

Reply from Your Next Step
Alan Mackenzie has been very helpful all through out my experience with him. I recommend him for any mortgage advice needed! 👍🏼

Reply from Your Next Step
Felt like the process was made easier and I didn’t have to stress too much about it and Patrick was always there when I needed any help or if I was confused about anything, overall it was a very good experience

Reply from Your Next Step
Alan MacKenzie was recommended to me as I was looking to re-structure my mortgage. I wasn't disappointed. Alan worked with pace and his communication was excellent After a few conversations he was able to switch our mortgage onto a product with improved rates and provide valuable guidance for future mortgage options. Due to his expertise I wouldn't hesitate to recommend his first class service. Chris Anderson

Reply from Your Next Step
Alan was really personably and on hand, made a daunting first time buying experience overall easy peasy

Reply from Your Next Step
I recently had the pleasure of working with Alan at Your Next Step to set up a remortgage, and I couldn't be more pleased with the experience. From start to finish, he demonstrated professionalism, efficiency, and a deep understanding of the mortgage industry.
Alan took the time to assess my current financial situation and understand my goals for remortgaging. He provided expert advice on the best options available to me, ensuring that I fully understood the terms and implications of each choice.
Throughout the process, communication was excellent. Alan kept me informed every step of the way, promptly responding to any questions or concerns I had. His attention to detail and proactive approach made the entire process smooth and hassle-free.
Thanks to Alan, I was able to secure a remortgage that not only met my immediate needs but also aligned with my long-term financial goals. I highly recommend Your Next Step services to anyone considering remortgaging. With their expertise and dedication, you can trust that you're in good hands.

Reply from Your Next Step
If I could give YNS / Alan 10 stars I would!
I had a complex mortgage structure which Alan simplified and got the best possible deal on. His expertise was invaluable and it was a pleasure to deal with him. 10/10 and I will certainly be coming back to YNS in future!

Reply from Your Next Step
We came into the market as very new to the whole UK mortgage system and it all seemed very daunting. However, Alan was very patient and helpful by answering all our questions and providing all the clarifications needed. He was very honest and thorough guiding us and providing realistic expectations and deadlines which he exceeded again and again.
We would definitely use his services again and recommend him to others. Thank you Your Next Step Mortgage for making the purchase of our first home a great experience!

Reply from Your Next Step
Both Alan and Patrick went above and beyond to support us. They were helpful and nothing was ever too much to ask. I would highly recommend.

Reply from Your Next Step
What a service we received from start to finish. I know we weren't the most straightforward clients, but Alan didn't make as feel like a nuisance, and no question was too silly (I'm sure we asked lots of silly questions). We would highly recommend Alan his knowledge is amazing and always kept us updated through the whole process. Going forward, we wouldn't use anyone else.

Reply from Your Next Step
Very helpful and even though I had lots of questions, these were answered in a timely manner. Really friendly but professional service. Found YNS Mortgage to be very proactive too!

Reply from Your Next Step
Great, wonderful service provided by Alan @ YNS, I couldn't be happier with all the process through getting our mortgage sorted. I would recommend them to anyone !

Reply from Your Next Step
I can't recommend Your Next Step enough. Throughout the entire process Alan and Patrick have been informative, reassuring and incredibly professional. As a first time buyer the mortgage process is very intimidating but the team at Your Next Step made it feel much less so. From organising the agreement in principle, to the mortgage itself, to recommending solicitors, they have been fantastic from start to finish.

Reply from Your Next Step
As a first time buyer I did not have a clue about anything!! & Alan has been there every step of the way helping and answering my silly questions! He has made this whole process less stressful for myself! Can’t thank him enough and will defo be recommending him to everyone.

Reply from Your Next Step
We got in touch with Alan after having a negative experience with two other mortgage advisors.
He went above and beyond for each step of the process, prompt replies and clear explanations throughout and managed to find us a FAR better deal than the previous advisors had found us.
We’ll be recommending Alan to anyone looking for a hard-working advisor that truly cares about finding people the best deal he can.
Gary & Robyn

Reply from Your Next Step
Alan MacKenzie was kind and informative from the beginning. His communication during the whole process was clear and concise. We felt reassured after questions we had, and took the worry out of the process. Highly recommend him. Thank you very much.

Reply from Your Next Step
Can’t thank Alan enough for all his hard work, and absolutely no doubt recommend Alan and his company.

Reply from Your Next Step
Alan Mackenzie worked very hard to get us our mortgage was amazing communication from start to finish ,thank you so much for everything

Reply from Your Next Step
Alan was extremely helpful from the beginning of our enquiry to renew our mortgage. He did everything he could to get us the best deal available. I would highly recommend Alan to all family and friends.

Reply from Your Next Step
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.