Your Next Step Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making complex processes feel straightforward and stress-free. The service provided is frequently highlighted as outstanding, with many appreciating the personalized attention and clear explanations that simplify every step of the journey. Reviewers are particularly impressed with the prompt response times and efficient communication, ensuring they feel informed and confident throughout their interactions. Many also commend the user experience, noting how easy and smooth the entire process is, often exceeding expectations and leading to successful outcomes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Customers had positive experiences with user experience, consistently feeling well-informed and supported... See more

Response time

Consumers consistently report positive experiences with response times, noting prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more

Company replied

Rated 5 out of 5 stars

I was recommended this agency through a friend who had recently used their services. I cannot explain how fantastic Alan was throughout the process. Knowledgeable, approachable and he went above and... See more

Company replied

Rated 5 out of 5 stars

Alan at Your Next Step, made our first home purchase so effortless. He was very thorough in understanding our individual circumstances, and gave excellent recommendations whilst breaking everything do... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Alan highly enough. From start to finish, his service was professional, friendly, and always reassuring. He took the time to explain everything clearly, answered all my question... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(190)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alan was professional and approachable from start to finish

Alan was most helpful from the minute we touched base all the way to conclusion if the mortgage offer. He was available when we needed his advice and nothing was too much trouble. He even sent through a link yo his own calculation tool which enables us to see how much our monthly payments were We would definitely recommend Alan and will be telling our friends and family if they need any of Alan's services in the future

February 4, 2024
Unprompted review
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Reply from Your Next Step

Thanks for your amazing review, Craig! Really looking forward to seeing you move into your new home 🏡

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Rated 5 out of 5 stars

Excellent service

We had excellent service from Alan from start to finish, and I can’t thank him enough. Took all the worry and stress out of arranging our new mortgage. I felt reassured every step of the way. Everything was communicated clearly and he responded quickly to any queries or concerns.
I would highly recommend Alan to anyone for advice and support with their mortgage!

January 29, 2024
Unprompted review
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Reply from Your Next Step

Thanks for the amazing review, Kirsty! You've been a pleasure to help! 🗝️🏡

Rated 5 out of 5 stars

Brilliant service

Our mortgage adviser Alan MacKenzie made everything easy and straight forward. I felt reassured every step of the way that he was choosing the best products for me and it really took a lot of stress of myself. I would 100% recommend his services to anyone!

January 12, 2024
Unprompted review
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Reply from Your Next Step

Thank you for the amazing feedback! 👏👏👏

Rated 5 out of 5 stars

Alan has been fantastic

Alan has been fantastic. Always looking to do the best for his clients and really does go above and beyond. Can't thank him enough and what savings he has managed to get us! Thank you!

January 18, 2024
Unprompted review
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Reply from Your Next Step

Thanks so much Suzanne, massive win for you with your new deal! 😁

Rated 5 out of 5 stars

Alan was really helpful and contactable…

Alan was really helpful and contactable throughout the whole process. He communicated everything clearly and was able to get us a great deal on our mortgage.

January 17, 2024
Unprompted review
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Reply from Your Next Step

Thanks a lot Brittany, it's been a pleasure helping you secure your first home 🏡🗝️

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Rated 5 out of 5 stars

Highest standard professionally

He is a very professional, very kind, and taking care of every step on the process, very helpful. I would recommend 100%

December 14, 2023
Unprompted review
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Reply from Your Next Step

You've been an absolute pleasure and it's amazing to see you settle into your new home 😊

Rated 5 out of 5 stars

First class service!

I was referred to Alan by a friend. From day one, Alan has been excellent to communicate with. He has always been there to quickly answer any questions we had. Alan suggested creating a group chat to update us on the progress of our application, which worked great for me and my partner as we currently do not live together. Everything was explained to us thoroughly, but in simple terms so that we fully understood. Alan is such a genuine, friendly and professional mortgage broker.

Thank you very much, Alan - you made the process stress-free for us! We will definitely be recommending your service to family & friends!

December 10, 2023
Unprompted review
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Reply from Your Next Step

Thank you for such a wonderful review, that means a great deal to us! Looking forward to catching up in the new year and seeing you move into your new home 👏👏

Rated 5 out of 5 stars

FTB - Highly recommend Alan.

Alan helped myself and my partner to secure a mortgage on our first property. He was incredibly helpful throughout the entire process, responding quickly and clearly to any queries or concerns that we had.

I would wholeheartedly recommend Alan to anyone else who is looking to secure a mortgage.

December 5, 2023
Unprompted review
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Reply from Your Next Step

Thank you for such a wonderful review, Matthew. We've loved getting everything in order for your first home and can't wait to see you with your keys! 🏡🔑

Rated 5 out of 5 stars

Successfully Completed Our Next Step

Recommended by a number of work colleague's. Alan provided a first class service from start to finish. As a first time buyer there were so many things I was unsure of, Alan was able to guide and support me through this. Clearly very knowledgeable in his field as he was able to answer all of my queries. I submitted my first offer and the mortgage application was submitted the following day. I highly recommend Alan regardless of being a first time buyer or an existing homeowner looking to find their next home.

November 20, 2023
Unprompted review
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Reply from Your Next Step

Your review is AMAZING and greatly appreciated, thanks very much Steven! It's been a pleasure helping you 😊

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Rated 5 out of 5 stars

Fantastic Service & Advice

Alan was fantastic from the outset, he explained everything in a clear and concise manner, and really made the whole process so straightforward.

Alan was always on hand if we had any queries, and replied promptly.

What impressed us most was that he was constantly analysing the market to get us the best possible deal and
When we did agree on a rate the mortgage was approved within 24 hours.

We would ,and have recommended Alan to our family friends.

November 10, 2023
Unprompted review
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Reply from Your Next Step

Thanks a lot Chris, we're delighted to have helped secure your mortgage for your new home, can't wait to see you with those keys! 🏡🔑

Rated 5 out of 5 stars

Highly recommended

Alan was an exceptional mortgage adviser who guided me through the process with great expertise and patience. He was always available to answer my questions, no matter how small, and his advice was both practical and easy to understand. Alan made what could have been a stressful experience feel smooth and manageable. I highly recommend his services to anyone looking for a knowledgeable and supportive mortgage adviser

November 10, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for the ⭐⭐⭐⭐⭐ review Balint, your words mean a great deal to us 😊

Rated 5 out of 5 stars

Alan was excellent

Alan was excellent at helping us secure a new mortgage and chasing up problems we had with a prospective issuer and their lawyers.
Thoroughly recommend him, and we will be using him again in future.

October 1, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for the wonderful review, it was a pleasure! 😊

Rated 5 out of 5 stars

Quick and easy process

Alan was attentive and made the process as smooth as possible keeping us informed at each step of the way. Despite being on annual leave he continued to push through our mortgage application so things went through on time.

October 23, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing feedback, your words are very kind and greatly appreciated! ⭐

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Rated 5 out of 5 stars

Highly recommend

Alan was approachable, very helpful, always available, very informative. Alan made my experience quick, easy and stress free I would highly recommend Alan for anyone requiring a mortgage advisor/broker.

October 23, 2023
Unprompted review
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Reply from Your Next Step

Thanks very much Kendal, can't wait to see you move into your new home! 🏠

Rated 5 out of 5 stars

Such a positive experience because of Alan

Alan was amazing in helping us throughout this process as we were very unaware of what all comes with it. He was always just on the other end of the phone when we needed help with something. He went above and beyond for us and we can’t thank him enough.

October 21, 2023
Unprompted review
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Reply from Your Next Step

Thank you so much for your kind words and amazing review, we really appreciate it!! 👏👏

Rated 5 out of 5 stars

Goes above and beyond.

Alan was recommended to me by a friend. He explained every step of my journey. Alan resolved all of the issue that arouse with the bank and kept me informed about my mortgage deal. He is very proffesional and went above and beyond. There is no better broker I could have asked for. Anyone looking to purchase a home I highly recommend Alan. I appreciate all that you have done to help me maintain my house. Thank you very much.

October 2, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for your kind words, we love your review!! 🎉🤩

Rated 5 out of 5 stars

YNS was with us every step of the way…

YNS was with us every step of the way making the entire experience not only problem free, but enjoyable and exciting. Can’t recommend Alan enough for his hard work and dedication.

October 16, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing review Jon!! 👏👏👏

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Rated 5 out of 5 stars

Five star - Excellent service

YNSMortgage have been exceptional. Alan is sincere, helpful and extremely efficient. He made the entire process stress free and was able to offer some great advice and secured me a great mortgage deal. The experience I have had and the customer service I was provided has been excellent. Would highly recommend to anyone.

September 28, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for the wonderful review, it's been a pleasure! 🤗

Rated 5 out of 5 stars

We were introduced to Alan through Home Connexions Estate Agents

We were introduced to Alan through through the estate agents who we had being viewing a property through. We were very impressed from the very beginning as Alan took the time to not only explain how he could independently support us with our mortgage application but he explained the full process very clearly which we found extremely helpful. Alan had a very friendly but professional manner and made us feel at ease throughout the full process. We discussed our personal circumstances and we explained that we were hoping to purchase a new property. Alan then researched the full market and advised us on a product that may suit our needs. Not only did Alan manage to meet our needs in a short period of time but he was always at the end of the phone or on whatsApp to answer any questions that we had throughout the process at any time. We were delighted when we received our mortgage offer from a mainstream lender at a market leading rate. We would thoroughly recommend Alan to anyone who is looking for advice regarding their mortgage application process and we will certainly be back in touch in the future should we require further help or advice. Mr and Mrs Whitelaw.

September 25, 2023
Unprompted review
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Reply from Your Next Step

Our 5️⃣0️⃣ ⭐⭐⭐⭐⭐ review on Trustpilot and it's a belter!! Thank you so much for the kind words, they mean the 🌍 to us!! 🤗

Rated 5 out of 5 stars

So thankful to have had Alan as our…

So thankful to have had Alan as our mortgage broker! As first time buyers it was all new to us but Alan explained everything clearly and the communication throughout was amazing, he really made the full process so easy and stress free! I would definitely recommend Alan to family and friends and will be back when remortgaging. Thank you!

September 22, 2023
Unprompted review
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Reply from Your Next Step

Thank you for your amazing feedback, Sarah!! Your review is incredible and we're looking forward to seeing you into your first 🏡🗝️

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