Yorkvilles Reviews 

Very happy! I decided the night before to send a birthday basket to someone and, despite the last minute decision, Yorkvilles was able to deliver. Not only did their website have a wide variety of items, but there were also several options for upgrades or designing your own basket. They were very communicative and sent a notification and picture when it was delivered. The recipient was very impressed with the quality! I will definitely be coming back to Yorkvilles whenever I have an occasion to send a gift basket in the future.

Everything was perfect as always .

It is my first time to use your services and I'm so pleased with the selection of products that you have on-line, and the service of delivery is awesome. The tracking feature is awesome - it allows me to track down the delivery stages and even sent me picture of when my order was delivered to my friend's front door. I would definitely recommend your company to my friends.

Ordered from Australia to be delivered for 50th Anniversary process from Start to finish was easy. Was kept well informed of progress and had tracking available all the way. Great service

HORRIBLE HORRIBLE HORRIBLE. a bunch of fraud scammers, steal your money, give you fake "tracking link" that shows it was never sent out and then email chain is a bunch of copy and paste. this is absolutely disgusting behavior- they lie right to your face and take pride in it!

DO NOT ORDER FROM THIS WEBSITE! This is a scam. Nothing came as expected or as shown online. When I sent photos and requested a refund I was told they have every right to substitute whatever they have available without notice. Items I received were broken, tattered and in disarray from the products to the box itself. I do not believe for one second there is ever an attempt at accuracy in fulfillment and they dismiss any accountability behind a policy that was not possibly written in good faith. How incredibly disingenuous to be promoting themselves as a reputable company. Please don’t give them your money.

I ordered over $300 worth of flowers cake and flowers with balloons etc for Valentine’s Day for my sister and we waited from 8:50am (they sent email it’s on route) and we waited till 9:45pm for the gifts to arrive.. nothing delivered, no answers throughout the whole day of trying to get ahold of them on call. SCAMMERS. FRAUD. Please do not order from this place. I have to call my credit card company now. So sad we have to research flower shops for fraudulent activity before buying in 2025… Ruined my sisters Valentine’s Day. Hopefully they can figure out who the culprits behind this are. Seems they been doing it for years.

On January 10th, I ordered a sympathy basket from Yorkville's for delivery on January 13th. Unfortunately, I didn’t realize the standard shipping time was 2–3 business days unless I paid extra. Admittedly, that was my oversight, so while it would arrive a bit late, I hoped a Wednesday delivery would still be acceptable. However, the basket didn’t ship until Monday at 5 p.m. and didn’t arrive until Friday evening—five days after shipping.

During transit, I tracked the package and contacted Yorkville’s to express my concern about the perishable items (cheese, meat, and grapes) being in transit for so long. I was reassured that the items were packaged to maintain freshness and told to notify them if anything was spoiled.

When the basket finally arrived, it was delivered on its side, with all the items glued to a marble board. The grapes were bruised and spoiled within a day, so we threw them out. Despite the vacuum-sealing, the cheese (brie) and meat were also discarded because there were no ice packs or proper cooling materials to keep the items refrigerated during the five days in transit. We couldn’t confidently consume the food due to concerns about safety.

Overall, I was very disappointed with the lack of care in ensuring the safety and freshness of the perishable items. I was so embarrassed by this experience that I ended up purchasing another gift for my friend to apologize.

Based on this, I cannot recommend Yorkville’s for anyone looking to send a timely and fresh gift.

Customer service is diabolical when they wouldn’t take responsibility for the theft of a parcel delivered without instructions to leave it and so it was subsequently stolen off front porch. They won’t even replace it and state the onus is on the customer to report it to the courier and not themselves.

Company are scammers, do not buy from them. They did not deliver the gift basket I paid for, never notified the recipient it wasn’t delivered and refused to give me a refund.
They wanted to charge new delivery charge for it to be delivered again.
Customer service were rude and attempted bullying tactics. They have cut off communication with me as I have had to contact my credit card company. Do not buy from them.

I ordered a bouquet online for Christmas from the UK, for delivery in Canada.
It was delivered ontime and in perfect condition, unfortunately the florist never called to arrange delivery as requested and the flowers were left outside in -14 deg temperature.
Obviously to say they froze.
When our relation arrived home she contacted us with photos as well to show the dead flowers .
I had three emails with Yorkvilles ,and in each one they denied any responsibility and then stopped all communication.
All I asked for was a replacement which I did not feel was unreasonable.
Very disappointed and won't be using again.

I won't be ordering from here and do not recommend them! I've ordered from Yorkville twice now. The first time the items were delivered but the note inside wasn't. I did query this with the team they just apologised and didn't even apologise. The whole point of sending a hamper is also receiving the message that comes with it. The second time I ordered a birthday cake I had chose to be delivered wasn't and also again, without the message. I complained of this and had no explanation over what had happened, no gift card etc as an apology. Terrible customer service. I explained to Valerie what had happened and she simply ignored what I said and offered a refund. They just don't care about their customers.

Very poor quality products, inedible cake, highly overpriced.

This company does not stand behind their product. I received a gift basket with high end chocolates that were stale. I sent a picture to the company of the chocolates showing the white and cracked item and told them they also taste stale. they said they will not replace the chocolates because everyone has different tastes. i had to throw them out. i feel badly that my friend spent alot of money on what she thought was going t be a nice gift. do not order from this company

I ordered a cake for my daughter to be delivered on Oct 9th. The cake did not arrive, thought we would give it a benefit of the doubt and have the cake arrive a day later. Still nothing and no email from the company. My daughter contacted YORKVILLE'S delivery only to be told the cake was damaged and that they sent me an email to advise - completely untrue as I never received any email advising of the damaged package.

I emailed from Australia saying if they could please try redelivering the cake. Within a few hours, had a notification that the package was not delivered and was returned to sender. The delivery address has 24/7 reception, and there was no reason given as to why this delivery was unsuccessful.

The worst and most ridiculous service I have ever experienced.

Ordered cake for my sister’s birthday cake was delivered a day prior to requested delivery date. Cake was nothing closer to as it was shown in photo charged premium money for pretty basic cake.

Received a fruit basket 5 days late. The box was water damaged and broken. The grapes were moldy and liquidy and got all over everything. Customer service refused to help.

Ordered a fruit basket--- Still hasnt arrived 6 days later even though the web sight says 2 day delivery-- it finally arrived after 7 days. some of the fruit already spoiled

I put in an order for Mother's Day to be delivered to Texas. The order arrived two days after Mother's Day. The cake was dried up as were the flowers. When I presented the photos to Yorkvilles, they informed me that I could not get a refund as they cannot guarantee the quality of their deliveries if shipping takes more than one day. It took SIX for the package to travel from California to Texas. The Pony Express was faster. They also fail to label their packages as "PERISHABLE" so that UPS knows there is a time limit on them. Since they allow you to make these purchases KNOWING that they will be ruined upon arrival, I would advise NOT using them. They will simply take your money and deliver trash and then tell you it was your fault for not picking express delivery...

I was initially drawn to Yorkville by their seemingly attractive prices and the variety of gift baskets they offered on their website. Without bothering to read any reviews, I impulsively decided to place an order for a basket, assuming that the quality would match the appealing presentation on their site. However, this decision turned out to be a horrible and heartbreaking mistake.

The contents were far from what I had expected based on the description and images online. The basket was intended as a thank you gift for someone special who did a major favor for me, but instead of delight, it brought about a sense of major embarrassment and disappointment to me as the buyer. The discrepancy between my expectations and reality was so stark that it almost brought me to tears.

The majority of the contents were completely different from why I ordered. The cute basket that caught my eye - was even substituted. Also, the on-line basket was professionally put together, there was nothing cute about the finished product that was received.

When I reached out to the company to express my dissatisfaction with the product, their response only added to my dismay. They nonchalantly mentioned that substitutions are not uncommon in their business. While I understand that substitutions may sometimes be necessary due to stock availability, shouldn’t such replacements at least be of equal or better value?

It felt like a lack of consideration for customer satisfaction and a disregard for delivering on promises made through their marketing.

In conclusion, my experience with Yorkville was nothing short of disheartening. From the initial excitement about affordable prices and appealing baskets to the crushing disappointment upon receiving a subpar product, this encounter left me deeply dissatisfied and regretful of not heeding cautionary reviews before making a purchase.