Yorkvilles Reviews 

I wish I googled them before I ordered from them! As most of the reviews below, I ordered a basket for my friend who lost her father. She is in NY, I am in UK. There was one initial email confirming the purchase and nothing else. My credit card was charged. I am calling them to only be prompted to leave a voicemail. I will be reporting them as scammers to my bank on Monday and will see where else I can report them in US.

Update: After emailing them and threatening with Better Business Bureau (thank you to another review for the advice) I finally got their attention and received a response! The basket was delivered to my friend within couple hours after that. I asked my friend to take a picture of it and it actually looks good. So all in all - decent basket, terrible service, especially when they claim 24/7 support. I will give them an extra 2 stars for a decent basket and not having to wait for it for a couple of months like others had on this thread.

THIS COMPANY IS A SCAM!!! They will not send the gift basket you ordered and then blame it one the terms and conditions that they can swap out anything. I dont know how this website has not been shut down yet. Please someone do something!

DO NOT ORDER FROM THEM!!!
never received their box, they lie about the delivery time, and they changed their website they were HAZELTON'S gift basked before, check reviews under hazeltons (so many negatives) , i got scammed by them. So please do not make same mistake as i did

Beware! Do Not Purchase ANYTHING From this place! Frauds! Cheats! Scammers!!!!

I'm based in the UK, and whilst it's been lockdown my mother who resides in the USA Connecticut had her 70th Birthday in February 2021. We wanted to purchase something nice as a token due to everything being shut or incurring late delivery dates naturally.

Stupidly, but in good faith, I ordered from this company Baskets Connecticut (Yorkvilles) not knowing what was ahead....

A bottle of Moët Pink Champagne, a fresh bouquet of flowers, Luxury Chocolates, and Strawberries dipped in chocolate. Easy right? Over $163 I'd be expecting something beautiful from my hand picked basket selection...

WRONG!!! So what came you ask??

A tiny crappy basket with Rotten Bananas, Grapes & Cheese Straws?! Whaaaaaat!

So, now in late April I've had no response from the firm apologising, wanting to help, replace or rectify... taken my money (which my bank is now filing a dispute) , and I've sent over 70 emails!

Only yesterday 14.4.21 ( First message on email in 3 months!) someone called Naima a heartless soul like Martina - rude, unprofessional, arrogant, this list is endless to me. I don't get a refund, only a credit note or re-delivery! When I ask? Will it be my original order I requested in February, etc etc... nothing! Oh failed to tell me the order had been delivered! Well what was it?

Mother in USA called to say she had an appalling delivery from this nasty company whereby a women rocked up (No Mask)! Couldn't speak English, threw the items ( not sure what they were) to the door front and said "I can't stop my mother is Dying"!!!

Seriously! What sort of people are you?! I know scammers, frauds and will take your money, not deliver nor return calls or emails!

Do Not Buy or Be Fooled from this unprofessional firm! There ARE better ones out there! Stay away, don't use and don't spend money. You will not get your item, it will arrive damaged or incorrect and YOU and Others will Be Dissatisfied and disappointed!

I wish I searched the reviews before!

From the U.K. I ordered a bottle of whisky and “gourmet snacks” from Yorkville’s NJ to send to my friend in NJ. A very light cellophane-wrapped basket arrived containing two bags of potato chips and a candy bar but no whisky. Realising something was wrong my friend took photographs of the unopened basket for me to send with a complaint to Yorkville’s customer service department. Two months later, after numerous emails and phone calls I have never managed to communicate with Yorkville’s. I appealed to Paypal for help and they advised me to file a complaint with the police or a government agency and to send them a copy. Ultimately Paypal have not been able to help me get redress and have denied my claim and closed the case. I urge all unhappy Yorkville customers to file a complaint with the US Federal Trade Commission for consumer protection. They do not take on individual cases but they build up a picture of companies that have cheated their customers. This has been an upsetting experience but I’m now hopefully wiser. In future I will research companies thoroughly before I buy.

Was 2 months overdue with more than a month advanced ordering. Tried to call the number but due to covid, they don't answer and say to leave an email. The email produces a generic response saying that due to covid there may be delays. After contacting the Better Business Bureau, I finally had a real person email me. No apology for the long wait and surprisingly, it was shipped out that day. When the order arrived, it was missing items and the bowl that comes with the one I ordered, was smashed. When I emailed back, she responded with they ran put of stock so that is why I didn't get the chocolates and also she would send a new bowl. Well another 2 months and I still have not received the replacement or any apology. Horrible customer service. Next time I will see what gift baskets they have and make my own saving lots of money....thanks for the ideas!!

I ordered two times from Yorkville's -- both times they messed up. For the first order, there were two missing balloons. For the second order, the birthday cake was completely smashed (and it was the wrong cake, there no was happy birthday like I ordered, and there was no balloon). You can imagine my embarrassment when your best friend receives a completely smashed up cake from you. Honestly, don't use these guys. I am surprised they are still in business.

Nothing new to add, I've had the same awful experience that everyone seems to have had. Wrong items, open items, damaged items, wrong delivery date. Just don't.

HORRIBLE COMPANY TO DO BUSINESS WITH!!!!!!!! My sister who lives in Florida contacted them January 24 to have a tirimisu cake delivered to my house in Connecticut for my birthday on February 2. I live in Connecticut where they offer same day service from the warehouse in New York and New Jersey, February 2 came and went no cake. On February 23 it was delivered, did you know it sat in the warehouse all that time and the best part was it was a vanilla buttercream?!?!?!
Contacted them and they said that they try to tell people not to order perishable food for instances like this, unless they are going to pay for the high end delivery charge, they looked and said that because my sister did not pay that there was no guarantee. The substitution is very common (the website says substitutions are rare) but by her adhering to the contract she ok’d this. I said oh the legality of this, is that where you want to go? By accepting her signed agreement you accepted the delivery of February 2, which did not happen even though I live in a same day state, their response was no compensation. Would you eat a cake that sat in warehouse almost 4 weeks?

Ordered special blend of white wine & a basket of different chocolate covered strawberries as a gift for my attorney she received cheese straws & cookies did get the wine i was so embarrassed. Tried reaching out never could get ahold of them so i have PayPal thank God but still waiting for refund and this was January...

Ordered the italian gift basket and added additional cheese (2 different varieties). Items were NOTHING like items ordered, over half of the items missing, and the additional items ordered not included. Complained to the company who after some back and forth agreed that I should ship it back for a refund. Of course as a gift delivered to another country, which they are fully aware of, this was not a satisfactory answer. Do not believe the reviews on their website. Im convinced they write them themselves. Horrible experience. Try hazeltons instead. I sent two through them and was very happy with the results. I will NEVER use these thieves again.

Missed a part of a WEDDING gift delivery. DO NOT ORDER FROM HERE. They missed flowers from our friend's wedding gift delivery which were supposed to be the bride's wedding flowers on the day. They took over two weeks to respond to my complaint which was issued on the same day and now they are asking photographic evidence of the flowers that were not delivered and have said as I don't have photos, they will not be able to address my complaint.?! Absolutely the worse customer service I have ever experienced.

A NO Star Review, terrible experience
I ordered the Artisan Cheese & Wine Gift Platter which included 2 cheeses, and I supplemented my order with a further 8 cheeses as a gift for my cheese-loving daughter. None of the cheeses that I ordered were delivered and only 2 substitute cheeses were supplied; the other 8 cheeses were substituted with 2 sticks of bacon salami (I hadn't ordered any meat in the hamper). The wine glass was omitted, the cheese board was damaged in transit from glass jars rubbing on it, and a leak from an olive oil bottle.
The hamper was ordered on 13th December 2020 and collected on 18th December. It took 11 days to arrive at Vancouver; it sat there for 16 days; it was eventually delivered on 14th January 2021, 32 days after my order was placed.
Oscar from their Customer Services department has clearly been instructed by Yorkville's management to refer all customers to the T&Cs regarding substitutions and not offer customers a refund under any circumstances, even for damaged items or for items omitted in their error.
Any substitutions are meant to be to the same or greater value, and the customer should be advised of substitutions before or at least at the time of dispatch. When my order was dispatched I received a dispatch note confirming that every single item I had ordered was successfully dispatched with no substitutions or omissions.
The company still refuses to inform me what the items were that they actually supplied. They don't have a clue.

DO NOT ORDER FROM HERE!!
Not sure about Canada but the US business sucks too. They are a scam and we lost around $450 with them.
Our delivery was supposed to come 1 month ago and it didn't arrive. Call them- voice message, Email - no response. I chat with the customer service rep and asked for a refund since they don't even know when my product is going to arrive, they say no refund even it is their fault. So I checked their T&C and it does say no entitlement to refund whatsoever. So I asked them to give me the ETA on this product, and the answer was "we don't know". Hence, this might take another month or maybe will never arrive.

This company DOES NOT CARE ABOUT THE CUSTOMERS SO DONT WASTE YOUR MONEY AND ENERGY HERE.

For me the experience was amazing! It was delivered on time, with everything I selected and so beautifully put together! Although it was delivered within Toronto! :) Maybe that's something to keep in mind!

0 Star Review, Not Even Worth 1 Star

I don't usually leave reviews, but this experience was so bad I had to warn others. I ordered a gift basket and completely disappointed with what I received. First of all, 3 items included were completely different from what I had ordered, and 2 items were missing. The cupcakes I ordered with it were hard and stale. On top of that, the plastic wrap around the gift was ripped and damaged like it had been opened. I emailed customer service requesting a refund, even offered to drive back to the store location and return everything but I was emailed back saying that I'm not eligible for a refund because it's in their 'Terms & Conditions' that items may be substituted. Which is sad, because legally they can get away with this - very scammy to put that in the fine print. Because of their title as "#1 Luxury Gift Basket Company" I didn't even think to read through the term and conditions because if they were '#1' as they said they are, I would trust them enough to agree to the terms and conditions without even reading through the arm-length terms. I regret putting my trust in them. Don't buy from this company.

Scammers!!! Placed order on December 19th, was provided estimated delivery of 12/21. They delivered January 14th!!!! Absolutely no way to reach them or cancel the order!!!!

Horrific, i am contacting the Canadian Consumer services since they should loose their license to do any business. package arrived late, i paid extra for blue cheese, two selections, my friend received a piece of cheddar cheese worth about 40 cents. Next time, i believe the 7-eleven will do better and i can save my money. and on top of it, not a chance of getting hold of them. its a scam and a waste of moneyl

I wish that I had read these reviews before ordering. I ordered a 30tu anniversary gift for my sister & brother in law. Put in the requested delivery date & added a balloon & a card.
It arrived 3 days late after their anniversary & everything was damaged. The plant was tipped everywhere and spilt all over the food and had to be thrown away. Only the champagne was intact but the bottle was very dirty and damp due to the plant spilling.. There was no anniversary balloon or card as ordered.
I wrote to them on the same day that they received it & included photos. I asked for a refund and have heard nothing back yet. This was over a week ago & the acknowledgment message said that I should get a reply within 72hrs. I paid good money and feel very upset especially for my sister, what a lovely anniversary gift!!! Not to get a reply or full refund makes it even worse. They rob you of your money & don’t deliver.
I will still await your reply Yorkville.

UPDATE
So this is the reply I just received (Over a week later) Seriously can’t believe it!!
The stuff was all ruined. The card & balloon weren’t even with the gift basket. Also I asked for a refund not a replacement. I don’t want anymore deliveries from this company!!
I have demanded a response from a manager within 24hrs otherwise it’s all over social media. They can’t ruin a 30th wedding anniversary gift & send me a reply like this!
I wish I could upload the photos on here so you could see the state of it.

Hi Hayley,

Thank you for contacting us.

upon reviewing the photos provided, we have determined that the condition of the item delivered does not warrant a replacement

Sincerely,
Martina (CSR)

Today, after 18 days of requesting the order # YU359920, The Gourmet Accents & Champagne gift basket arrived ... to my surprise, the basket was missing half of the products indicated on the web and they also did not change the Campagne, for which you pay additionally.
I enclose a photo of what I bought and another of what I received ... it is a shame.
I appreciate you tell me how you are going to solve this theft and bad service.