While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth installation processes and the team's dedication to ensuring everything works perfectly. Reviewers often mention the excellent customer service, noting quick responses and a supportive approach to resolving issues. However, some customers also noted dissatisfaction with the product itself, citing issues like system shutdowns and problems with new servers and computers. A few other people also felt that the customer service was poor, experiencing missed installation deadlines, critical WiFi outages that disrupted operations, and concerns about product capabilities.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Reviewers frequently highlight the ease of setting... See more

Product

People report ambiguous experiences with products. While some customers highly recommend their new phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam has installed our practice in London today and the whole thing went ahead very easily and didn't disrupt us at all. He took his time to go through the new phones and apps on our computers to ma... See more

Company replied

Rated 5 out of 5 stars

Liam Joe and Khan have been at our hotel The Cheshire hotel in London, installing new WiFi through the whole building which has been working amazing and also allows our guests to log in and leave us r... See more

Company replied

Rated 5 out of 5 stars

We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was i... See more

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Adamstan Care Nursing Home

Adrian and Liam have installed our new wifi and phones. They got the new wifi up and running so quickly and we instantly noticed a huge difference.
Our wifi is amazing now which is so handy for our work devices.
They were both so friendly and very professional and even hoovered after themselves. Would definitely recommend them to other care homes!

December 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Joe was great

Joe was great, explained everything and was very patient. Would highly recommend him. Thank you for your help.

December 10, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Sold up the stream and worse off financially!

We signed the contract in July 2025, they started charging us alongside the current telecom provider.... we were then charged a termination fee from the telecom provider of which prior to the signing of the contract they sold us the package stating they will pay for any charges.... I have been chasing for months and to date we have received zero reimbursement from Yo Telecom, just keep getting fobbed off with excuses on the refunds...

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!

Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily understandable. Answered all questions we asked and provided support and information guides for the future. Kept us fully up to date for the duration of the fitting and service.

December 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Customer Service

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives me confidence going forward to know that if there are any problems, Yo Telecom will sort it.

December 1, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look