YouBoat Reviews 

411
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent, fast service, good communication and competitive pricing. Whether it be mail-order, or face to face in store YouBoat consistently go the extra mile. Not many companies of this size hear... See more

Company replied

Rated 5 out of 5 stars

Purchased a new drysuit and base layer. They shipped the products very fast and sent with a reputable courier whilst other retailers were sending 48 with Royal Mail in the middle of a strike! After tr... See more

Company replied

Rated 5 out of 5 stars

The price was much the same as other vendors, but they replied quickly via there "chat", when I enquired about their delivery cost. Initially they wanted to charge an additional £10 for an AB31 po... See more

Company replied

Rated 5 out of 5 stars

I'm a long term customer of YouBoat; their customer service is fantastic, their prices competitive and all the staff have an excellent knowledge of their products. There are a LOT of chandlery's dott... See more

Company replied

Company details

  1. Boat Accessories Store
  2. Recreation Center
  3. Sailing Store

Written by the company

A trusted marine chandlery both online and in our store for the past 10 years. We supply anything that you or your boat may require, all at the best prices. Based in Gosport Marina, Hampshire


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

411 reviews

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4.6

All reviews

(411)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Bad order and payment processing

I was looking forward to buying from YouBoat. Price good but my completion of the order failed. It sat there as “pending” with no further information. After chasing progress they told me I needed to make a balance transfer as the only method of payment. I bought the product from elsewhere on credit card and it was delivered next day

March 1, 2025
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Colin, Thanks for the feedback and apologies that you feel your experience could have been better. Unfortunately we could process the order the order as we didn't receive payment, hence it remaining as 'Pending'. The suggestion for a balance transfer was simply because you'd had trouble completing the payment via our website.

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Rated 3 out of 5 stars

Delayed delivery, no advertised process followed

No contact from courier that package was on its way. Had to call retailer after 7 days to find out what was happening

January 1, 2025
YouBoat logo

Reply from YouBoat

Hello, Thanks for your review. I apologies that your delivery did not arrive within our estimated delivery time. I can see from the tracking information that Royal Mail delivered the parcel a day late. By way of apologies we have emailed you a code for free shipping on your next order.

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Rated 2 out of 5 stars

Supply nut and washer with the fittings.

Supply nut and washer with the fittings.

December 11, 2024
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Reply from YouBoat

Hi David,
Thanks for taking the time to share your feedback.
Unfortunately the fitting you ordered isn't supplied with the nut and washer. We do try to communicate this as best as possible in the description by not showing the item with a nut and washer in imagery. The fitting you purchased is also cheaper than those with the nuts and washers, because its just the fitting, not a full kit.
We've sent you an email with our contact details, if you can share a little more information about your requirement than we can source the nut and washer. Also, our returns procedure is available via the link below if you wish to return the product.
https://www.youboatmarine.com/delivery-and-return
All the best,

Rated 5 out of 5 stars
YouBoat logo

Reply from YouBoat

Hi Barry,

Thank you so much for taking the time to leave us a 5-star review. It's good to hear that you're pleased with our delivery speeds - we strive to dispatch our orders as quickly as possible, often meaning orders are delivered quicker than advertised.
We hope you will shop with us again soon!

YouBoat Team

Rated 4 out of 5 stars

not so expensive as others

not so expensive as others! Fast delivery, well packed.

November 17, 2024
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Reply from YouBoat

Hi,

Thank you for taking the time to leave us a 4-star review. It's good to hear that you're pleased with our pricing and the delivery. We strive to keep our prices and ship orders as quickly as possible.
We hope you will shop with us again soon.

YouBoat Team

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Rated 5 out of 5 stars

Quick dispatch and speedy postage from…

Quick dispatch and speedy postage from YouBoat on this order. Would definitely use again.

November 14, 2024
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Reply from YouBoat

Hi Jack,

Thank you so much for taking the time to leave us a 5-star review. It's good to hear you're happy with our dispatch and delivery speed, as we strive to keep both dispatch and delivery times as low as possible.
We look forward to you shopping with us again soon.

YouBoat Team

Rated 5 out of 5 stars

good service

October 24, 2024
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Vincent,

Thank you so much for taking the time to leave us a 5-star review. We're glad to hear that you're pleased with the service you received.
We hope you will shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars

Good competitive pricing

Good competitive pricing. Easy to order online and friendly service when I needed to change collection point.

October 8, 2024
YouBoat logo

Reply from YouBoat

Hi,

Thank you so much for taking the time to leave us a 5-star review. It's good to hear that you're pleased with our pricing and customer service. I will pass your kind comments over to our customer service team.
We hope you will shop with us again soon!

YouBoat Team

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