Youi Reviews 

Saving money help every time and a very nice Australian lady at the other end of the 📞 phone*****

Customer service is great and I saved on my Home and Contents insurance. Eltee was very helpful and polite, great customer service.

I was skeptical of needing to call to get a quote but it turned out to be such a great experience - Jade is a 11/10 in customer service and deserves a hefty pay rise, thanks so much Jade!

So nice to talk to Aust-based people who understand our needs and are willing to go further to offer us the best service and deal! As some reviews gave high ratings on Claims processes, that was another incentive to choose Youi - and am happy with the cost too!

Khanyi N. was phenomenal to speak to, and had great knowledge on their product offering, going above and beyond to find a plan that suits my needs.

I never believe what I see about savings on TV but I thought I'd give Youi a try and now I'm a believer.

It has honestly done my head in looking for car insurances, however the two people that I spoke to made this journey mush easier even when I said I wanted time to think about the different quotes. Youi was cheaper that other insurances.

Frankie was so lovely, he was really supportive during a stressful time.
He was efficient and explained the process really well.
I am very happy with the service I received.

I have always had an issue with insurance companies. You pay your premium year after year and then when you finally need something you have to fly through flaming hoops.

This is not the case with Youi. Their staff were helpfull, able to make decisions. It was al handled over one phonecall and one email.

I highly recommend.

The person I spoke to was courteous and very helpful and most importantly, he knew what he was talking about and was able to give the right advice without necessarily pushing me to buy the insurance. He just wanted to make sure I had the right cover for what I needed and guided me,

They refused to allow me to fix my car. A 25 year old, increasingly rare hilux. I cannot believe I insured with Youi chasing cheaper premiums. They told me that it was uneconomical to repair and refused to allow me to repair it myself or even return it to me despite the fact it is my car. The damage was purely cosmetic, they admitted as such in their quote. Perfectly good car thrown in the scrap. It only had 220k kms on it! It would've lasted another 10 years.

Un-environmental, absurdly expensive to replace and they destroyed something that was important and close to my heart.

The customer service representative was very patient, knowledgeable and was very helpful.

Malcon was great with his service; he knew his product very well and ensured the product best suits my needs. Thanks Youi and Malcon for excellent customer service and finalising my product.

Thanks,
Dev

I had a lovely consultant called Angel to help me through my home insurance.
. She was very professional knowledgeable and very very patient.
I am going to give her 10/10 and say she is a great asset to Youi.
I eventually made a decision which was the best for me and I’m glad I am with Youi .

Jake was amazing with his service and knowledge of his products. He continued to call me back a number of times while I checked other companies for pricing & products. He sold me two policies that were better cover & priced well below any other of the companies.
I recommend him to anyone looking for well priced insurance

The representative I spoke to was friendly, professional and knew their products. I felt heard.

Prompt, enthusiastic, fluent and competent customer service.

We have been with Youi since 2009 and have always received the best customer service! Everyone is kind, considerate and so easy to talk to on call. Today’s renewal conversation was no different, thanks Chelsea! Thanks Youi!