Youi Reviews 

Steve was very friendly and easy to talk to, understood my requirements and actioned as required. I have been with YOUi since 2010.

I selected a start date for my insurance policy, and the coverage began on that exact day. However, I realized I needed to change the start date and called them on that very same day to request the adjustment. Unfortunately, the money had already been taken out of my bank account immediately. When I spoke to customer service to get the date changed and sort this out, they were not helpful at all. Very disappointed with the lack of flexibility and support.

Youi is always comprehensive almost to the point of being annoying 😁
I’ve insured with youi quite a few times and I often recommend them 👍👍

Extremely polite efficient and helpful.

Youi made the start of the repair process very easy and staff were helpful.
TransPacific Body Repairs continued in the same way. Their damage assessment was done well, kindly and with no fuss. The repairs were also done efficiently and well.
All staff have all been kind and helpful with being condescending.

I recently had to make a claim with Youi, and the whole experience was much easier than I expected. The claims team was friendly, professional, and kept me informed throughout the process. They handled everything efficiently, answered my questions clearly, and made what could have been a stressful situation much more manageable. I'm very happy with the service I received and appreciate how smoothly everything was resolved. I would definitely recommend Youi to anyone looking for reliable car insurance.

George is very helpful and very nice to talk to.

The phone inquiry was very prompt & communication with Trich. was great & all problems were sorted without any hassle.
Thanks-Trich. for your patience & understanding!!!

The service from this guys was very helpful from the start. I had an accident with a person without insurance, and the guy from the claim department he make me feel looked after without stress me more after what happen .

When I initially contacted Youi Insurance, it was to get a quote for our house and contents insurance. Although Wayne was courteous and understood our insurance needs,and explained the necessary insurance information, the quote was unfortunately not within our budget at this time and was also more expensive than what we are currently paying with our current insurer. We did however take out 2 car insurance policies which Wayne was able to help us with.

The gentleman I spoke to was very nice and did his best to find me a good price.
I've been with YOUI for H&C in the past and wanted to get back with them, but it wasn't possible.

After all the advertising you do, I was flabbergasted to get a quote that was THE MOST EXPENSIVE of all the quotes I got. (8)
I nearly fainted when she told me the price.
I explained what I was paying with Suncorp already, & she said we’ll see what we can do for you. Well once she told be the figure, more than what I was already paying, I politely said NO THANKYOU!!!!

Although we didn't proceed with youi because of price and what they were offering Zac who I spoke with was amazing throughout our whole conversation. He called me back after I mentioned I would be getting more quotes to see how I went. There was no pressure pure professional.
The 5 🌟 are for Zac

Didn't wait long to get through, excellent knowledge of subject, very courteous, easy to understand and pleased with new policy. 😊

The man who served me I believe his name is Claudius was polite, knowledgeable and very helpful and I felt he really was doing the best deal for me. I saved about $410 dollars which is a big saving for a person on a pension. I have seen their ads on TV and thought I would get a quote, and I did not tell them what my quote was from a Company I have been with over 6 years and I was blown away. Just give them a call when your insurances come up.

Wanted to use youi as I have my cars with you but your quote was by far the most expensive of four other reputable companies so sorry not this time

Spoke with Mark in Queensland and what an awesome Gentleman. Fixed my problem quickly and efficiently and a discount to boot. Cheers Mark excellent service.

The staff member was very friendly and I saved about $200 well done Youi next I will insure my house and rental property

I would of given a 5 star rating if I didn't have to wait so long for youi to mark my claim as not at fault when I was the innocent party involved in a hit and run I supplied dash cam footage showing the car that hit me and got the registration number filed a police report and supplied the event number then I was told I had to pay the excess of I wanted my car repaired or to wait for however long it takes for the police to track down the person responsible thus happened on the 20/02/26 and my car was not repaired until 29/06/26

I am with Youi second years on Comprehensive Car Insurance.
Today I accidentally hit someone Car. Contact me by Ms Emma Youi claim officer. She did provided everything i need to have my claim approved also montly payment for the access cost.
Appreciated for what you do to help me over the phone Emma.
Thank you.