YouLend Reviews 11,313

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service, noting that the process is simple, transparent, and quick, with funds often arriving within hours. The user experience, including the ease of navigating dashboards and the flexible payment options, is also consistently well-regarded. However, some people were dissatisfied with specific interactions, citing instances of rude and disrespectful customer service. A few customers also reported issues with fund transfers or experiencing difficulties when seeking further assistance after initial funding.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the ease, effectiveness, and seamlessness of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

User experience

Customers consistently report positive experiences with the user experience. Many describe the process as... See more

Payment

Clients share positive opinions on payment, highlighting the ease and speed of the application process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used their wonderful services twice and each time it has been easy, effective, seamless and vital for our business. You also have the great opportunity of speaking to someone and choosing the... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from my account manager Daniel Copeland. I have used YouLend 4 times now and the process is simple, easy to manage, transparent and a must for any business looking for access... See more

Company replied

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m really Happy with the support i…

I’m really Happy with the support i received.Hana Ali took the time to understand my business goals and made the funding process easy to navigate.its rare to get such personalised service.Thank you

May 12, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you’re so happy with the support you received. It’s great to know Hana Ali took the time to understand your business goals and made the funding process easy to navigate. We really appreciate your kind words and feedback!

Rated 3 out of 5 stars

Got there in the end

Agent paid my funds into the wrong account and although it took 10 days to sort, it was completed sucessfully.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Billy French for his help and…

Thanks Billy French for his help and support.
Very professional

May 11, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Billy French provided such professional help and support. We really appreciate your feedback!

Rated 5 out of 5 stars

Straight forward and Simple

The process was very straight forward from start to end. Noel was exceptional with questions and answering everything I needed confirming. Would highly recommend.
Thank you for the process.

May 6, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear the process was straightforward and simple from start to finish. A special thank you for recognising Noel’s exceptional support in answering all your questions clearly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Smooth and easy transaction

Maddie made the process quick and easy. All sorted very quickly.

May 11, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear Maddie made the process quick and easy and that everything was sorted so efficiently. We really appreciate your feedback!

Rated 5 out of 5 stars

great company to work with

great company to work with , the funding is an instant decision, and the best bit is there is no loan payment each month to meet and worry whether you will have it to pay, as this takes 20% from each days takings on your card machine, works very well.

May 10, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Ian. We’re pleased the flexible repayment setup works well for your business.

Rated 5 out of 5 stars

Very easy and safe way of getting a…

Very easy and safe way of getting a business loan, and super quick with an easy concept and so far no hidden downside. Customer service was excellent.

May 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Andrew. Great to hear the process felt easy, safe and well supported.

Rated 5 out of 5 stars

It was grate service and easy…

It was grate service and easy communication,very helpful coustomer service specialy thanks Amber Lightfoot one off staff YouLend she is very helpful and grateful thanks.

May 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Md. We’re glad Amber made the communication easy and helpful.

Rated 1 out of 5 stars

I am a loyal customer of this company

I am a loyal customer of this company. I have previously taken three loans totaling £250,000 and paid every single one back on time. However, when I recently applied for a loan for my business, I had the misfortune of dealing with agent

She was incredibly rude and disrespectful. She spoke to me as if she personally was the one lending me the money, not the company she works for. When I explained my history and loyalty, she told me that none of it mattered.

This level of arrogance and unprofessionalism is shocking. A loyal customer should never be treated this way.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and simple solution to short term funding

A very quick and simple solution to short term funding and cash flow help. Charlie was most helpful and after a bit of negotiating came back with the finance deal we wanted

May 6, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Mrs Whittaker. We’re pleased Charlie helped find the right short-term funding solution for you.

Rated 5 out of 5 stars

Great service by Youlend team

Great service by Youlend team. They kept me updated through out the application process and ensured a swift and hassle free process.

May 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Abbishek. We’re glad the team kept you updated and made the process smooth.

Rated 5 out of 5 stars

Thank you youlend

Thank you
Halle Hicks-Phelps for help me sort out a loan.everything from start to finish was so easy.and payment was paid quickly.you are the best youlend

May 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Glos Customer. We’re glad Halle made everything easy from start to finish.

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