YouLend Reviews 11,321

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting that employees go above and beyond to answer questions and provide solutions. The service is frequently described as quick, efficient, and straightforward, with funds often arriving within hours of application, which is crucial for businesses. People appreciate the easy-to-navigate user experience and the flexible approach to customer needs. However, some customers also noted issues with specific agents being rude or dismissive, particularly when discussing future lending or loyalty. A few other people also felt that their applications were unfairly blocked or that there were issues with fund transfers, leading to frustration and a lack of support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the quick, efficient, and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Payment

Consumers find payment to be positive, with many reporting quick funding, often within hours or a couple of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

Rebecca was very helpful & listened to our concerns & came up with a solution. She didn't pressure us into anything we didn't want. Youlend is a very competitive company in regard to its offerings.... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service by Youlend team

Great service by Youlend team. They kept me updated through out the application process and ensured a swift and hassle free process.

May 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Abbishek. We’re glad the team kept you updated and made the process smooth.

Rated 5 out of 5 stars

Thank you youlend

Thank you
Halle Hicks-Phelps for help me sort out a loan.everything from start to finish was so easy.and payment was paid quickly.you are the best youlend

May 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Glos Customer. We’re glad Halle made everything easy from start to finish.

Rated 5 out of 5 stars

Quick and easy

Quick and easy thanks to Maria Karampetsou for her patience with us. Definitely recommend

May 7, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Andrea. We’re glad Maria supported you patiently and made things quick and easy.

Rated 5 out of 5 stars

Great customer experience from YouLend

Great customer experience from YouLend. Tom, my account manager, is really helpful in working through the different options. Highly recommend!

May 7, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Kane. Great to hear Tom helped you work through the options clearly.

Rated 5 out of 5 stars

The service was smooth and efficient as…

The service was smooth and efficient as always, Tom Swift who I delt with was very professional and learnt about my business needs before making suitable offers 👍

May 7, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Gary. We’re glad Tom took the time to understand your business needs and support you professionally.

Rated 5 out of 5 stars

YouLend took my application

YouLend took my application, and within a few hours, the funding was available. It was the easiest application I submitted.

May 7, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Jaz. We’re glad the application was easy and funding arrived quickly.

Rated 5 out of 5 stars

Grow my business


It was a slow start but once everything was in place it all went fast
. Thank you for everything Alex..

May 6, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks. We’re glad everything moved quickly once in place, and we’ll pass your thanks to Alex.

Rated 5 out of 5 stars

Absolutely over the moon with how quick…

Absolutely over the moon with how quick my loan went into my account.This is my third loan with You Lend now and I cannot recommend them enough. Lucy Duff was so helpful and gave first class service to us Thamks again Lucy x

May 6, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Nancy. We’re delighted Lucy provided first-class support and that your funding arrived so quickly.

Rated 5 out of 5 stars

You lend is amazing

You lend is amazing, instant one off fee funding without any hassle.

May 6, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Nabeel. We’re pleased the funding felt simple and hassle-free.

Rated 5 out of 5 stars

Rahul Gondhia from youlend has been…

Rahul Gondhia from youlend has been excellent from star to finish he explained everything needed to know and Awnser all questions being asked strongly recommended. Thank you

April 30, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Mohammed. We’re glad Rahul explained everything clearly and supported you from start to finish.

Rated 1 out of 5 stars

Loan shark!

Loan shark!

If you have been turned down by this company. Mark my words you have dodged a bullet. Not all money is good money!

The real s...bags however are commerce platforms such as eBay and Amazon who promote this company to it’s customer base (ie business sellers) under the guise of a partnership and a legitimate funding source.

They are not!

This company is making money and revel in the fact they do not have to answer to the FCA.

Best regards,

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Was sold a loan on lies

I was pushed to take out the loan but I clarified that the products I sell are seasonal and that there will be many weeks where my sales are little to none. I explained that I needed to know that I wouldn't be hounded as soon as my repayments drop. I was assured that this wasn't going to be a problem. As soon as it happened, I have been emailed and called continuously - being threatened to be defaulted if I didn't make the minimum payments. Every concern I expressed has been met. This company needs to be investigated.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience with YouLend

The whole process was simple and straightforward. Less intrusion and quick response. Thank you Michael Hall for such amazing experience 👏 . My name is David.

May 5, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, David. We’re glad Michael Hall made the process simple, quick and straightforward.

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