Yourdentistrecommends Reviews 

180
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Yourdentistrecommends offered a good price on the rather expensive Philips Sonicare 3000 water flosser. I was a bit hesitant about ordering from them, because I had not heard of them, but there were... See more

Rated 5 out of 5 stars

Ordered an oral b pro 3 toothbrush on 14th june, after having concerns seeing some reviews was very glad when saw two emails one after the other in ‘junk’ mail, to say order had been dispatched and... See more

Rated 1 out of 5 stars

Order #23305 13th May 2023 Not received by 19 May 2023. Sent emails - no response. Completed web form - no response. Eventually managed online chat - told order would be despatched same day or f... See more

Rated 5 out of 5 stars

Great company. The Sonicare toothbrush and heads I bought were cheaper than anywhere else which made me wonder if there'd be a catch. I read the positive reviews on here and took the plunge, and I'm g... See more

Company details

  1. Dental Supply Store

Written by the company

Providing a vast range or oral hygiene products to dentists and to the public. Authorised dealers for Philips Sonicare, Waterpik and Oral B. Electric toothbrushes, water flossers, toothpastes, mouth rinses and much more!


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4.2

Great

TrustScore 4 out of 5

180 reviews

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4.2

All reviews

(180)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price, great service!

The order I placed with the company was fulfilled promptly & efficiently but, unfortunately there was an issue with the item. I contacted them about the issue & was sent an extremely courteous & apologetic reply & details of how I should return the item, which I did.
A replacement followed shortly afterwards with a free gift included.
I am highly impressed with the customer service I've received, the attention to detail & the company wish to make sure you, the customer, are as satisfied as you can be - Thank you!

August 17, 2022
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Rated 5 out of 5 stars

Great range of products

I regularly buy from YourDentistRecommends.com - items are dispatched very quickly. I'm always recommending the Plaque Glo Disclosing Toothpaste. A helpful and unconfrontational way to get my kids to take a bit more care and attention when brushing!

August 12, 2022
Unprompted review
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Reply from Yourdentistrecommends

Thanks for the great review, much appreciated!

Rated 5 out of 5 stars

First class service, great range and prices!

I have personally ordered from this e-shop and I also regularly recommend their products to my dental patients. The range available to choose from is huge and the prices are great. The ordering process is simple and the deliveries are fast. First class. Thank you! Keep up the good work!

July 28, 2022
Unprompted review
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Reply from Yourdentistrecommends

Thanks for the great review, much appreciated!

Rated 1 out of 5 stars

Very Poor Customer Service

Avoid this company, their service is pathetic. Purchased a Philips Sonicare ExpertClean 7300 from them. After just a few months it stopped working. I tried to contact them twice but they don't reply. I will now be reporting them to Trading Standards.

June 13, 2022
Unprompted review
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Reply from Yourdentistrecommends

I understand that your Sonicare was replaced witha new product and that you are now happier with our service.

Rated 1 out of 5 stars

Poor customer service experience

I ordered a water flosser from this company as they had the best price and are UK based. After paying I received an automated email acknowledging the order - this was the only correspondence I received. I contacted the company via the form on the website asking when I could expect delivery of my order - there was no response. I then raised the issue via PayPal and got a somewhat unexpected response from the company owner, where they stated that a second email had been sent 2 days after I placed my order. I did not receive this email and despite asking what it contained, the owner has neither re-sent it or explained the content. At no point in the process did the owner offer to send the order to me or give me any idea of when I could expect to receive it, instead becoming confrontational and rude during the PayPal resolution process. I have since received a full refund and will have to look elsewhere for a water flosser. Since placing the order through to refund I have ordered 4 items from 4 different, small online companies, all of which have been delivered without issue.

May 10, 2022
Unprompted review
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Reply from Yourdentistrecommends

The "owner" was actually on holiday during this time. Unfortunately, an employee mis-handled this. Apologies. Hopefully you have been able to purchase your water flosser now.

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Rated 1 out of 5 stars

Absolutely Appalling

Absolutely Appalling

Very slow delivery even paying extra for speedy delivery takes nearly a week. No communication from the company whatsoever. No reply to numerous emails. Would definitely not recommend and will be staying well clear from this unreputable company.

AND THE ONLY REPLY FROM THEM IS TO THIS REVIEW AFTER 5 MONTHS!!!! ABSOLUTE JOKE

March 23, 2022
Unprompted review
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Reply from Yourdentistrecommends

Our reputation is at the very core of our operations. We are sorry you had a bad experience and apologise for any stress your wait caused.

Rated 5 out of 5 stars

Best price, prompt delivery

Best price, great service, products were sent promptly. Will use again!

April 26, 2021
Unprompted review
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Reply from Yourdentistrecommends

Thanks for the great review, much appreciated!

Rated 5 out of 5 stars

Happy with the service and products

Happy with the service and products. I was recommended by my dentist to buy a Waterpik flosser. He kindly sent me a basket of suggested products which I bought and it was delivered to my office the following day, as promised.

April 14, 2021
Unprompted review
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Reply from Yourdentistrecommends

Thanks for the great review, much appreciated!

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Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, do not use them (even if they are the cheapest).
Shocking customer service, the MD himself accused me of lying about a product I never received from them. He also sent me numerous rude emails. So unprofessional. The box the item was supposed to have been sent in wasn’t even big enough to accommodate the item! Honestly, they are shameful. Worst company I have EVER dealt with. Do not use.

January 17, 2021
Unprompted review

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